Dialpad’s Dan O’Connell on how an all-in-one support approach can drive revenue
Intercom, Inc.
AUGUST 12, 2021
Messaging, voice, video – companies should leverage all these different ways of interacting with Only then can they seamlessly escalate conversations from chat messages to phone calls or video calls, depending on what the person or the situation requires. At Intercom, we use the term conversation to describe our messaging tickets.
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