Building Resolution Bot: How to apply machine learning in product development
Intercom, Inc.
OCTOBER 13, 2020
Late last year, I spoke at the Predict Conference on how we built Resolution Bot, our intelligent support chatbot that can instantly resolve common questions. Support teams get a lot of repeated inbound questions, which get tedious to answer. A big risk with a project like this is always end user experience. . Key takeaways.
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