Branding Customer Satisfaction Download Product Management 
Alchemer Mobile
APRIL 27, 2021
While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience. Ultimately, measuring these different KPIs allows product managers to answer the question, “Why?” Conversion rate.
Alchemer Mobile
APRIL 27, 2021
While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience. Ultimately, measuring these different KPIs allows product managers to answer the question, “Why?” Conversion rate.
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Alchemer Mobile
DECEMBER 31, 2020
Despite the wild ride that 2020 was for all of us, our team here at Apptentive continued to produce high-quality content for product managers, mobile marketers, and C-suite executives interested in digital transformation. Here are our top-read articles, most-watched videos, and highly-downloaded guides from the past year.
Userpilot
JULY 24, 2023
Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. The Zoho Analytics integration allows you to analyze your customer service activity to evaluate agent performance and track customer satisfaction. How do I integrate with Zendesk?
Userpilot
AUGUST 6, 2023
That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. TL;DR Creating an omnichannel experience comes down to ensuring consistency and integration across all channels that customers use to engage with your business.
Userpilot
APRIL 7, 2023
For B2B customers, create buyer personas that are targeted to the key stakeholders who make purchase decisions. User persona example: Product Manager. User Persona Survey Trigger user persona surveys in-app to make it convenient for customers to answer and maximize response rates.
Alchemer Mobile
JULY 16, 2019
Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. It serves the purpose of a virtual grocery store for customers who are time-pressed to go and shop physically. Remember that only 14 percent of new users return after initial download plus a mere 2.7
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