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How customer expectations are rising – and what to do about it

Intercom, Inc.

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. With empathy. “I

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User Profile: What Is It and How to Create One?

Userpilot

Psychographic data on attitudes, interests, and values allows tailoring products and marketing to resonate with users’ lifestyles. Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts. Personalization can greatly improve user experience.

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21+3 NPS Survey Questions and Templates for 2024

Usersnap

This methodology transforms customer feedback into a competitive lever for business excellence. NPS surveys distill the complex concept of customer satisfaction into a single, pivotal question to both gauge customer loyalty and the likelihood of clients recommending a business efficiently. Why is NPS only one question?

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UserGuiding vs Spekit – Which Is Better for Interactive User Guides?

Userpilot

This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. TL;DR Interactive user guides use a combination of UI patterns that educate customers on how to use the product better. What users say about UserGuiding?

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Whatfix vs Spekit: Which is Better for Customer Feedback?

Userpilot

Is Whatfix or Spekit the best tool for customer feedback? There are so many options on review sites that choosing one can be a bit challenging. Userpilot is the perfect alternative for collecting and analyzing customer feedback in-app. Looking for the best tool for customer feedback? No tool branding is also preferable.

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Appcues vs Spekit: Which Is Better for Interactive User Guides?

Userpilot

Is Appcues or Spekit the best tool for interactive user guides? With so many alternatives on review sites, it’s a bit tricky to really choose one. In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction.

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Appcues vs Spekit which is better for customer feedback

Userpilot

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? Here’s how customer feedback tools help. What do Appcues users share about their experience? Overall users feel positive about Appcues. You can find more reviews on G2 or Capterra. What users say about Spekit?