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How customer expectations are rising – and what to do about it

Intercom, Inc.

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

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Beat Your Competition: Building a Stand-out Mobile Customer Experience

Alchemer Mobile

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Typically, when brands claim this, it’s more of a marketing technique and less of an actual pillar in their product strategy. So, we won’t waste your time.

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5 Climate Tech Startups to Watch

freshtrax

Although the amount of investment in startups has begun to decrease in 2023 due to the declining macro environment, a large amount of funding was raised between 2021 and 2022. Persefoni has raised $100 million and is currently working on R&D to develop a more precise carbon accounting system. Written by Takaaki Sako

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Sleeping Giants – Nandini Jammi on The Product Experience [Rebroadcast]

Mind the Product

Since this episode first aired, Nandini has stepped down from Sleeping Giants and has also launched Check My Ads , a brand safety consultancy. Listen if you’d like to learn more about: * Acceptable use policies. Brand reputation. Review us on your podcast app so that we can use your feedback to be better.

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How to increase trust through UX design?

UX Studio

As a brand or company, design plays a fundamental role in building trust. Additionally, society is paying more attention to a brand’s reputation. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. Mobile payment systems are a good example of this.

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Launching Complex Products in International Markets

Mind the Product

How do you manage return policies within a delivery supply chain that stretches across several countries? For the business set up, it is almost like setting up a brand new company. Tax, legal documents, data privacy, pricing, billing, cancellation policies and recruitment will all vary from country to country.

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User Profile: What Is It and How to Create One?

Userpilot

Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts. Customer sentiment data Sentiment data reveals how customers feel about a product, service, or brand. I can’t access my insurance policy details from Chrome. It also helps you better support your customers.