Userpilot

MARCH 7, 2024

TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. How to calculate the user engagement rate?

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

MAY 2, 2024

Implement a retention dashboard to track vital metrics across user segments. Want to learn how to implement the tactics with Userpilot? As they become brand advocates, they promote your product via WOM, which is by far the most effective marketing channel. How to measure customer retention rate? Book the demo!

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MAY 21, 2023

For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. Userpilot allows you to collect feature requests, announce your releases with in-app messages, measure the success of new features and gather feedback on how well they satisfy users. Book the demo to see how!

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

MAY 7, 2024

Analytics dashboard : Track all your adoption-related metrics in one simple dashboard. Userpilot analytics dashboard. Adoption funnel analysis : See how users progress through each step of the adoption funnel. Whatfix analytics dashboard. Use heatmaps to track feature engagement data. and customize them code-free.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. When writing microcopy for your UI, use a consistent tone of voice and style to create a sense of reliability and professionalism and to reinforce your branding.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

APRIL 30, 2022

You’ll learn what they are, and some best practices on how to use them. In the end, you’ll know how to create in-app notifications code-free. In-app messaging is a type of message that is sent to users while they are active in the app. In-app notifications are those messages you see when you are active in the app.

Feedback Software 98

Feedback Software Analytic Tools Software Review Customer Feedback 98

Userpilot

JANUARY 3, 2023

Reach out to detractors to address their issues and get a chance to improve their impression of your brand. Enhance the product experience with in-app messages and contextual help to handhold users through their journey. How to calculate net promoter score? How to calculate NPS. ” NPS survey example.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

JULY 2, 2022

In this article, we’ll cover everything you need to know on how to announce pricing updates without losing customers. Let’s use Ahrefs as an example of how to turn negative news into something customers understand. Here’s how Ahrefs announced the recent price increase on the customers’ main dashboard.

User Testing 98

User Testing Feedback Software Customer Experience Customer Feedback 98

Userpilot

JANUARY 9, 2023

How to personalize experiences to drive retention. It employs a series of tooltips to show users how to use your product. This would be a great time to introduce a webinar that shows users how to derive value from the feature. This will reduce confusion over how the feature works and improve feature adoption.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

OCTOBER 1, 2022

Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. Split users into multiple user segments and create dedicated in-app messaging to personalize the user experience for each segment. For example, when you send a message to a friend on WhatsApp.

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

APRIL 14, 2022

Airtable uses a welcome message modal to greet users to the product: you can create and customize a flow in Userpilot to craft an engaging slideout of your own. The menu on the dashboard opens up and moves along as a user progresses with onboarding. Airtable mixes a slideout and a hotspot with the interactive dashboard.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

JANUARY 16, 2024

Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. Look no further!

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? Here’s your best chance to explain how your product meets your customers’ needs and solves their problems. Greet new customers with welcome messages – it humanizes the onboarding process.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

MAY 5, 2022

How to use micromarketing to convert trial users to paying customers and drive growth. How to use micromarketing in-app: Use signup flows to collect data on your user persona. Trigger contextual in-app micromarketing prompts with relevant messages for each user segment. Advanced segmentation Userpilot dashboard.

Research Software 98

Research Software User Testing Customer Experience Data Visualization 98

Userpilot

MARCH 23, 2023

Closed-loop analytics data help you align your platform’s messaging and marketing campaigns with the customers you reach out to or traffic that comes into your website. Marketing teams generally focus on building the brand, increasing product awareness, and bringing in marketing-qualified leads (MQL).

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98

Userpilot

MAY 7, 2024

How to create walkthroughs that drive product activation: Define a specific goal for your product walkthrough. Style it to match your brand. This hands-on approach helps users grasp how to use the application more effectively, making the onboarding process intuitive and engaging. ProdPad — Gamified onboarding.

Feedback Software 104

Feedback Software Analytic Tools Reporting Tools Customer Communications 104

Userpilot

APRIL 19, 2024

To calculate Net Promoter Score , you need to subtract the percentage of detractors (score 0-6) from the percentage of promoters (score 9-10), with passives (score 7-8) excluded from the calculation, making it a clear indicator of customer sentiment towards a brand. Get a Userpilot demo now to create your own NPS dashboard.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

APRIL 29, 2024

Trigger upsell messages at high-intent moments. Personalize the cross-sell messages based on user segment. How to calculate the SaaS renewal rate SaaS companies have different approaches to calculating renewal rates. Create in-app messages and reminders code-free with Userpilot. Loom’s contextual upsell prompt.

Feedback Software 102

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 102

Userpilot

FEBRUARY 9, 2023

You will also know how to track and use it for your SaaS business. Predictive customer analytics can help you retain existing customers and improve customer experience by triggering personalized in-app experiences, adapting in-app messaging , and reaching out to at-risk customers. NPS analytics dashboard – Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Userpilot

AUGUST 16, 2022

Marketing experiments give you an insight into how well marketing strategies will perform before implementing them. But how should you run them? In this article, we’ll start by exploring how to conduct a marketing experiment and give you different experiment ideas to try in your SaaS business. So let’s jump right in.

Research Software 98

Research Software Feedback Software Analytic Tools Customer Experience 98

Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. How to manage the customer lifecycle? How to ask users for a review with a modal. Map the customer journey.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MAY 30, 2022

Adopting a needs-based segmentation approach leads to a clearer understanding of the market and better-tailored messages for customer segments. The quality and the brand-focused segment is comprised of businesses that want the best product and are prepared to pay for it. Better tailored message for customer segments. Onboarding.

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

Userpilot

MARCH 19, 2024

How to optimize user experience in 5 steps UX optimization can feel daunting. It requires understanding who your users are, what they desire, and how they behave. Implement an in-app message to guide users and help users move forward with the path. Social proof adds a layer of trust and credibility to your brand.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

Userpilot

JULY 31, 2023

Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. HelpCrunch is a versatile messaging platform for different communication channels, offering multichannel messaging and advanced customization.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

The Product Coalition

DECEMBER 23, 2021

How to make sure that such software products are truly universal? Thus, by simply providing text messages containing a brief process overview, it’s possible to warn users and make them stay. If the process of organizing, planning, and controlling finances is smooth and swift, users will probably turn into the brand advocates.

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Weak Development Team UX User Testing Technical Review 169

Intercom, Inc.

DECEMBER 10, 2021

What to do: Communicate proactively and set expectations using targeted messages. The experiment that reveals how proactive support directly affects your bottom line. How to support your customers at scale with automated customer service. Monitor your most important metrics in one place with our new real-time dashboard.

Data Visualization 195

Data Visualization User Testing Reporting Tools Customer Experience 195

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? You might be wondering, how to compete. In this article, I'll show you how to successfully market software products using examples from industry influencers and tried-and-tested marketing tactics. How is marketing for software products different?

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Usersnap

NOVEMBER 17, 2022

For example, all businesses appreciate how marketing integrations simplify the workload involved in sales and database management. You can streamline your data and use the information to build your brand and increase your sales. How to Set Up Usersnap Hubspot Integration? You can compile all the forms in your HubSpot dashboard.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Userpilot

JANUARY 23, 2023

User behavior analytics dashboard in Userpilot. You can tag UI elements and monitor how different user groups engage with them. To start, use a tool to map all the interactions in the customer journey , from the moment a customer becomes aware of your brand to the moment they stop interacting with you.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. Using targeted in-app messages to guide users through key features effectively. Example of how to introduce new features. But what strategies work?

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! They tell you how attached your users are to the brand and would recommend it to their friends/colleagues. How to collect user onboarding feedback? How to collect product feedback?

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

JANUARY 29, 2024

The first step to a successful onboarding process is a warm welcome message that puts new users at ease. Rather than send them away, use in-app messages to direct their attention to their verification. Self-service resources, thus, increase user engagement, reduce customer support costs, and increase brand loyalty.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. How to identify a conversion funnel leak: Conduct feedback surveys and pair the results with actionable data from session replays, funnel , path , and heatmap analysis. Use social proof to build brand authority.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. How to measure customer behavior with data analytics. In addition, you can also conduct customer loyalty analytics to glean valuable insights into how to convert normal users to loyal advocates.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Social media mention/reach reporting dashboard.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

OCTOBER 17, 2023

Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. How to collect market research data? How to collect customer behavioral data? How to collect purchasing insights? Foster deeper customer relationships to enhance brand loyalty.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Gainsight

AUGUST 16, 2021

Here’s how to use your in-product tool to lift the burden off your team, scale your in-product guide program, toss aside roadblocks, and enhance your users’ experience. Create and save your own branded templates. That’s where branded templates pick up the slack and save time. Product managers and leaders are busy.

Customer Experience 52

Customer Experience Government Data Visualization Analytic Tools 52