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What we shipped: 2018 year in review

Intercom, Inc.

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. The bot highlights these questions so your team can provide on-brand, pre-formatted answers. We set out to do more because we knew more was possible.

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Pendo Free: A Thorough Review + Better Alternatives

Userpilot

That’s exactly what we explore in our review. Retroactive analytics Retroactive analytics enables non-technical product teams to track user behavior data without any coding. G2 reviewers give Pendo an average rating of 4.4 Pendo review. Pendo review. But does the free plan live up to the expectations?

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How to Track User Sentiment in SaaS: Steps and Tools

Userpilot

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Brand24 – best for brand sentiment analysis. Repustate – best multilingual sentiment analysis tool.

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How To Ask for Customer Reviews? [Different Ways, Best Practices & Tools Included]

Userpilot

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Let’s dive in!

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Accelerating Digital Transformation with Embedded BI & Low Code  

Reveal

Recently, he took the stage as a guest speaker at Solutions Review ‘s Solution Spotlights webinar, an exclusive event for industry professionals in the enterprise technology sector. Leading the charge in this exciting realm of software development is our Senior Vice President of Developer Tools, Jason Beres.

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Guide to Knowledge Base Creation For SaaS: Steps, Best Practices, and Tools

Userpilot

Book a demo to get started! Try Userpilot and Take Your Self-Service Support to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a knowledge base? A customer might use a knowledge base to learn more about navigating a user interface, look into technical specifications, or get help with a specific feature.

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User Profile: What Is It and How to Create One?

Userpilot

Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts. Technographic details on devices and platforms used to ensure compatibility and support across technologies. Book the demo to learn more! If you want to learn more about user profiles in Userpilot, book the demo!