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How customer expectations are rising – and what to do about it

Intercom, Inc.

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Therefore customers are getting better experiences with businesses and that’s becoming a standard, which is great. Turn to personalized automation.

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How to increase trust through UX design?

UX Studio

As a brand or company, design plays a fundamental role in building trust. It is through design that we communicate with our users, either in proper words or with visual clues. Additionally, society is paying more attention to a brand’s reputation. Trust is, therefore, relational and involves communication.

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Does ‘plagiarism’ apply to UI and UX?

freshtrax

If you can gain experience in tracing, digest it, and make it your own, it will contribute to your design skills. It is often difficult to differentiate between apps at a glance due to their large, bold headlines in rounded sans serif typefaces and minimal black-and-white interfaces with lots of negative space.

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How Insurance Companies Can Use Tech to Better Service Their Clients and Agents

Innovatemap

However, modern websites, apps, and portals have critical transparency and self-service advantages, and these can be key differentiators in a customer and an agent’s choice of insurance company. Using a slow, difficult to use, outdated website damages your company’s brand. What Your Clients Want. Access to insights and recommendations.

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IBM’s Arin Bhowmick on designing ethical AI

Intercom, Inc.

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. I am a user experience practitioner from the day I started thinking about life.

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UserGuiding vs Spekit – Which Is Better for Interactive User Guides?

Userpilot

Users just get access to help, when they need it. All in all, interactive user guides are the backbone of a successful onboarding strategy and should be a must for your user experience, Why do you need tools for building interactive user guides? Wondering why you even need a tool to create interactive user guides?

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Application Modernization Guide for Enterprises

Modus Create

In today’s competitive marketplace, companies must offer robust and performant applications that deliver a best-in-class user experience on browsers and mobile devices. Applications with little or no user base or which have an alternative in your portfolio are candidates for retirement. Why Modernize Applications?