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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options. Multi-language support and localization. UserGuiding branding on the basic plan.

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Don’t Ask a PM: What’s a typical day as a product manager?

The Product Coalition

Some of them may be relevant depending on if you manage an enterprise or consumer product… or both. Marketing (product, social, brand, communications, etc.) Services (customer support, training, etc.) Maybe the markets they serve are completely different (enterprise vs. consumer). Finance (pricing, revenue, etc.)