Userpilot

JUNE 8, 2022

Brand monitoring is a crucial part of any product’s development process. What is brand monitoring? Brand monitoring is the tasks and activities you do that help you track and monitor what people say about your product and brand across multiple channels. How can brand monitoring help your business?

Customer Feedback 105

Customer Feedback User Testing Feedback Software Branding 105

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. 11 User flow examples to inspire you to create your app flows: Basic user flow chart for logging in. User flow example. Here are some user flow examples to explore.

Data Visualization 104

Data Visualization Customer Feedback Analytic Tools User Testing 104

Userpilot

APRIL 25, 2024

This research provides essential insights into brand strength, consumer behavior, and market position, which are vital for teams focused on sales, marketing, and product development. For example, observational studies allow you to see how consumers interact with your product. Each method has its benefits.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Product Innovation Educators

JANUARY 9, 2023

Insights on brand storytelling for product managers. This is a branding and messaging issue. As product professionals, we need to help position our products in ways that make sense for customers and the organization. We have to tell the product and brand story effectively. 2:14] What is brand storytelling?

Branding 95

Branding Data Visualization Magazine Customer Feedback 95

Userpilot

OCTOBER 17, 2023

That said, let’s go over what type of data you can collect and explore some customer insights examples you can learn from. Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Foster deeper customer relationships to enhance brand loyalty.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. Five funnel examples to extract actionable insights: Marketing and sales funnel. Example of a user journey map. Here’s an example of how pairing with other reports gives you better insights. Activation funnel.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

AUGUST 15, 2022

Examples of micro goals include understanding your audience, determining your product proposition and messaging , and improving your PQL conversion rate. Examples of macro goals include increasing product adoption , reducing churn, and product internationalization. Micro goals examples. Nailing product positioning and messaging.

Product Marketing 97

Product Marketing Feedback Software User Testing Marketing 97

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. When writing microcopy for your UI, use a consistent tone of voice and style to create a sense of reliability and professionalism and to reinforce your branding.

Analytic Tools 104

Analytic Tools Feedback Software UX Data Visualization 104

Userpilot

MAY 14, 2023

The feedback insights let you know exactly what your customer needs and expects from your brand. It’s also important to learn what promoters love the most about your product so that you can replicate those positive experiences for passives and detractors. Why is customer feedback important? Create NPS surveys with Userpilot.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Usersnap

JUNE 24, 2022

Positive review response examples provide proof to the entire audience that your business is reliable. Just as we’ve seen with the user feedback we get from our customers, there’s a tendency for users to review a negative experience rather than a positive one. This leads to the positive reviewers feeling a bit neglected.

User Testing 52

User Testing Feedback Software Customer Feedback Software Review 52

Userpilot

SEPTEMBER 14, 2023

Here are a few examples of when you might opt to send dunning emails to a customer: Subscription renewal. Sincerely, The Google Workspace Team” Or another example of dunning email body text from Canva: Payment failed We couldn’t process the most recent payment for [customer name]’s team’s Canva Pro account.

Analytic Tools 96

Analytic Tools Data Visualization Customer Experience User Testing 96

Department of Product

JULY 29, 2022

Product Positioning for Product Managers Why an understanding of how your product is positioned is critical A key responsibility for Product Managers is to define how their products are positioned in the market. This is the result of unique product positioning.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. 8 customer relationship management examples: Tracking customer behavior. Improved customer experience (CX): Good customer relationship equals positive experiences.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

OCTOBER 10, 2022

How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. Product marketers define market positions, shape product messaging, and drive product pricing and customer retention strategies. 10 Product marketing examples to inspire your product team. What made them successful?

Feedback Software 97

Feedback Software Research Software Product Research User Testing 97

Userpilot

JANUARY 30, 2023

But what are some product adoption examples you can learn from? That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Becoming aware of the product's existence through branding and marketing campaigns. Evaluation. Late majority. Evaluation.

User Testing 96

User Testing Feedback Software Research Software Onboarding KPIs 96

Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. In this guide, we’ll go over what sentiment analysis is, why you should do it, and look at 10 sentiment examples! Social media mention/reach reporting dashboard.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

JANUARY 12, 2023

Looking for behavioral segmentation examples that drive conversions at different customer journey stages? We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MARCH 27, 2023

In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates. Customizing NPS survey designs to match the brand design and blend well with the product’s UI. Example of an NPS survey.

Product Research 97

Product Research Feedback Software Customer Experience Data Visualization 97

Userpilot

AUGUST 14, 2023

In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. Example of a CSAT survey. For example, triggering a CES survey after account renewals can help you spot friction in your payment process and avoid involuntary churn.

Product Research 92

Product Research Data Visualization Analytic Tools Feedback Software 92

Userpilot

FEBRUARY 26, 2023

Customer retention surveys are the lens through which you can see how people are feeling about your brand. Examples of customer retention survey questions include: Net promoter score (NPS) : “How likely are you to recommend our product to others on a scale of 0-10?” Look no further!

Product Research 98

Product Research User Testing Feedback Software Customer Experience 98

Userpilot

FEBRUARY 4, 2023

TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future. First of all, it strengthens the relationship between your brand and its customers. Users are fast to form opinions on brands and slow to change them.

User Testing 93

User Testing Customer Experience Customer Feedback Feedback Software 93

Userpilot

MAY 17, 2023

So if you’re wondering what to include in a survey intro, keep reading this article as we cover the best practices and analyze some real-life examples you can learn from. There’re five great introduction examples from successful companies, and they include: A direct and intuitive intro for an NPS survey. via email, social media, etc).

Feedback Software 93

Feedback Software Analytic Tools Product Research User Testing 93

Userpilot

JUNE 7, 2023

This article shows you different types of CES survey templates and examples of questions to include in them. Customize the template to match your brand. Example of questions to ask in your customer effort surveys: On a scale of 1-7, how easy was it to use the [X feature]? We got you covered! Survey customization in Userpilot.

Customer Experience 87

Customer Experience Product Research Customer Feedback Data Visualization 87

Userpilot

SEPTEMBER 12, 2022

So let’s dive into details and learn from examples of what customer touchpoints are. Customer touchpoints are all customer interactions with your brand — direct and indirect. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them. Acquisition. Activation.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MARCH 25, 2024

TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Act on insights to drive positive sentiment. Brand24 – best for brand sentiment analysis. User sentiment, also known as customer sentiment, refers to how users feel about a product, service, brand, or even an industry.

Data Visualization 102

Data Visualization Feedback Software Analytic Tools Reporting Tools 102

Userpilot

JUNE 7, 2023

Few examples of questions to ask in a feature feedback survey: Rate your experience with [Feature] How can we further improve [Feature]? It’s especially useful when ramping up your marketing strategy and positioning. Feature request survey to understand users’ needs regarding your product. Get a Userpilot Demo now to begin.

User Testing 93

User Testing Customer Feedback Product Research Feedback Software 93

Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

FEBRUARY 7, 2023

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. Modals, tooltips, and checklists are all examples of in-app UI elements that can streamline the user experience. Checklist example made with Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MARCH 16, 2021

Another example of a thoughtful email focused on me, not the product. Another example of how plain text and human-centered content goes a long way It’s written by a real person I can simply hit reply to. Here’s a perfect example by the Typeform team. It’s completely on-brand. Retention Email #1 – Airfocus.

Customer Experience 98

Customer Experience Customer Feedback Branding UX 98

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? In this article, I've included both the SaaS marketing best practices and 19 best SaaS marketing examples to illustrate how others do it. Recommend complementary software and leverage brand association. Let’s jump in.

Feedback Software 97

Feedback Software Research Software User Testing Customer Feedback 97

Nulab

SEPTEMBER 22, 2021

Whether you’re an established company with a new product or a brand-new startup, knowing where you fit in the market is vital. Competitive positioning is a way to assess the market, suss out your competition, and work out whether your offering is a viable means of making money. Define your competitive positioning approach.

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

Userpilot

JANUARY 5, 2023

In this article, we will discuss everything you need to know about NPS follow-up questions, examples, best practices, and how to create one. Some best practices for creating NPS follow-up questions include personalizing the follow-up questions, using branding colors, localizing the question, and adding a “Thank You” page.

Data Visualization 91

Data Visualization Feedback Software Customer Feedback Customer Experience 91

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. And what are some of the best practices and examples across the customer journey? When the user decides to stay with your brand and become a paying customer.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Alchemer Mobile

DECEMBER 28, 2021

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Here are examples of a few demographic data categories: Age. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. Let’s jump right in. Demographic factors. Nationality.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Userpilot

SEPTEMBER 21, 2022

This post discusses what it takes to create good product feedback forms and examples of great ones that you can use as inspiration when building your own. Types of feedback forms (read more for examples and templates): Customer forms for understanding your user persona. Here are some examples. How do you feel about [Brand]?

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Pragmatic Marketing

JUNE 19, 2018

Ask five people what positioning means and you’ll likely get five different answers. Positioning is often used in place of value proposition and vice versa; sometimes both get confused with messaging. What Positioning Isn’t. Positioning isn’t a tagline, a slogan or something built around product features.

Positioning 70

Positioning Customer Experience Messaging Data Visualization 70

Userpilot

JANUARY 20, 2022

Looking at tooltip examples from other SaaS businesses is a great way to save yourself the time and hassle associated with trying to do it all from scratch. So allow us to share some of the most striking tooltip examples with you. Intercom tooltip example. Top 8 tooltip examples used in SaaS. Feature discovery.

Onboarding KPIs 97

Onboarding KPIs Data Visualization Customer Experience User Friction 97