Alchemer Mobile

JULY 2, 2019

The path to success in product management is not a straight line. Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Alchemer Mobile

JUNE 16, 2022

For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox. It’s much easier for them to simply uninstall an app and move on to the next alternative rather than trying to communicate with a brand and troubleshoot the issue.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Alchemer Mobile

DECEMBER 8, 2022

If more people actively tell you they do not love your brand or your app during a specific period, that’s not a failure. Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Instead, we encourage you to see it as an opportunity to do better.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Alchemer Mobile

APRIL 21, 2022

In response, consumers interacted more with brands through their apps. The average response rate to in-app interactions was 91%—which means that the overwhelming majority of consumers who were interacted with responded to the brand’s outreach. On average, most brands only hear from less than 1% of their customers surveyed.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

MARCH 29, 2022

After a major MAU uptick in 2020 due to pandemic-driven lockdowns, many consumers continued their activity in mobile apps in order to manage care in 2021. To start, Healthcare mobile teams asked more consumers for their feedback in 2021 than in previous years. Data included: Ratings and reviews. Interaction and response rates.

Healthcare 262

Healthcare User Testing Feedback Software Product Research 262

Alchemer Mobile

MARCH 14, 2022

Mobile consumer feedback changed product roadmaps, improved ROI, drove revenue, and got companies closer to achieving their overall business goals. Ultimately, consumer feedback doesn’t matter without taking action. Close customer feedback loops. Segment by customer emotion.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Alchemer Mobile

AUGUST 26, 2021

This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. In-app feedback is also immediate, so you get insight into what’s happening in real-time. Why you should be collecting in-app feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

MARCH 9, 2022

Frankly, the answer to that question is this: For most brands, customer retention is a nut they still haven’t cracked. What many don’t realize is that customer retention can be largely managed with a few simple improvements to their app’s customer experience. Let customers know you care by closing the feedback loop.

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Userpilot

OCTOBER 25, 2022

If you’re wondering what strategic product management is, you’ve come to the right place! In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users!

Product Research 87

Product Research User Testing Customer Feedback Research Software 87

Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. Product leaders constantly strive to improve their products to drive greater engagement, grow revenue, and delight customers. Didn’t it move you to become more fiercely loyal to the company or brand?

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Alchemer Mobile

JULY 13, 2021

Bad product experiences increase customer frustration, potentially creating resentment around having difficulty completing tasks within an application and increasing customer churn. Retention analysis to validate your product roadmap, gauge how long it takes customers to find value, and set benchmarks for long-term retention goals.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. At Apptentive, we have Fan Signals which looks at expressed sentiment based on mobile actions and feedback.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 82

User Testing Customer Feedback Feedback Software Product Research 82

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Why should CS help define Product strategy?

Feedback Software 129

Feedback Software User Testing Research Software Customer Feedback 129

Sachin Rekhi

OCTOBER 29, 2018

Probably the most frequent question I get from product managers is around how to successfully prioritize a product roadmap. I think when folks come to me with this question they are often looking for a formula they can apply or at least an algorithm they can go through to prioritize their roadmap. Vision obsession.

Roadmap 120

Roadmap Feedback Software Customer Experience User Testing 120

ProductPlan

NOVEMBER 23, 2021

Although there’s plenty of debate on this topic, product managers don’t need to be technical. A deep understanding of the programming languages, APIs, databases, software, and information architecture used to build and run a product isn’t essential to the job in most cases. Second, it shortens the feedback loop.

Analytic Tools 94

Analytic Tools User Testing Product Research Feedback Software 94

The Product Guy

FEBRUARY 13, 2020

Guest Post by: Carlos Ruiz (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Nis Frome]. Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. Which pain points might we be solving?

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Alchemer Mobile

FEBRUARY 2, 2021

If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. For a consistent brand image, all of your marketing activities should communicate and reinforce this one statement. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

MARCH 1, 2022

Let’s rewind a moment to set the stage for an effective customer feedback strategy, before looking at some specific, practical tactics for actioning customer insights into your long-term product roadmap. Customer feedback insights will help your product team prioritize , make improvements, and achieve long-term goals.

Feedback Software 132

Feedback Software Customer Feedback User Testing Data Visualization 132

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? Customer requests are queries about your product. It is also a chance to differentiate the product from the competition and identify areas for improvement. This can improve brand loyalty.

Feedback Software 84

Feedback Software User Testing Product Research Customer Experience 84

Userpilot

SEPTEMBER 3, 2022

Segment customers based on NPS feedback and personalize their onboarding. Use a brand monitoring tool to analyze feedback via brand mentions across all relevant touchpoints and channels. Close the feedback loop by solving customer issues and improving user experiences. your product or service, and.

Feedback Software 92

Feedback Software Customer Feedback User Testing Data Visualization 92

Userpilot

JULY 22, 2022

Close the customer feedback loop by being transparent about where user feedback is impacting product changes. Use a customer-facing roadmap to share plans, but avoid the feature fallacy trap. The main goal of this growth model is to deliver an amazing customer experience and scale up brand advocates.

Feedback Software 88

Feedback Software Analytic Tools User Testing Product Research 88

Alchemer Mobile

JUNE 14, 2022

This practice results in delayed responses that come weeks or months after the customer’s last experience with your brand. . Even better, if they utilize in-app surveys, they can receive feedback in real time, and more of it. 5: Close the loop.

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. At Apptentive, we have Fan Signals which looks at expressed sentiment based on mobile actions and feedback.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. In this article, we dive deep into what a product marketing framework is and explore its essential components.

Feedback Software 91

Feedback Software Research Software Analytic Tools Product Research 91

Userpilot

DECEMBER 13, 2023

Goals are the specific UX objectives the product aspires to achieve, for example, improving usability. The plan, often depicted in a UX roadmap, outlines the work necessary to achieve the goals. Include the desired outcomes in the roadmap along with who will realize them and roughly when. Here’s how to do it, step-by-step.

Research Software 84

Research Software Analytic Tools Feedback Software User Testing 84

Userpilot

SEPTEMBER 14, 2022

Successfully launching a product requires proper planning which usually follows specific steps and checklists. Both Product Marketing and Product Management teams need to work together. Product marketing is responsible for market research, product development, branding, advertising, and pricing.

Product Research 82

Product Research Feedback Software Research Software Product Marketing 82

Userpilot

JULY 4, 2022

Close the feedback loop through personalized announcements after product changes. Avoid doing exactly what customers say or designing your roadmap according to the “collective” feedback. Step 5: Close the customer feedback loop. Postfity’s customer feedback loop.

Feedback Software 115

Feedback Software Analytic Tools Customer Feedback Customer Experience 115

ProductPlan

APRIL 9, 2020

Carlos González de Villaumbrosia has over 10 years of experience building teams and digital products in the US, Europe, and Latin America. Carlos founded Product School in San Francisco in 2014. Today, the company is the global leader in product management training with 20 campuses worldwide and a live online campus.

Product Research 103

Product Research User Testing Research Software Data Visualization 103

Userpilot

SEPTEMBER 21, 2022

Why should you care about announcing product changes ? Close the feedback loop and build trust with customers. How to announce product change: Use in-app notifications to communicate product changes and get users to engage with the updates immediately. Display your upcoming releases on a public product roadmap.

Feedback Software 83

Feedback Software User Testing Product Research Customer Experience 83

Userpilot

NOVEMBER 29, 2023

But how can you build the right product research tech stack to achieve your product growth goals? For that reason, we’ll go over 12 of the best tools you should use when conducting product research. Why not start right now by booking a Userpilot demo to see how you can quickly start gathering valuable product insights?

Data Visualization 83

Data Visualization Research Software Feedback Software Analytic Tools 83

The Product Coalition

SEPTEMBER 8, 2022

Product Development Product development builds on the strategy phase by further conceptualizing the product, validating it, creating the roadmap, releasing the minimum loveable product, and iterating until you have a product ready for general release. Demand generation is how it sounds?—?generating

Software Review 104

Software Review Product Research Onboarding KPIs Government 104

Product Innovation Educators

JUNE 3, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . Are you avoiding all 8 of these product management mistakes? 6 tips for getting buy-in on your product roadmap. (1) 5) Use Roadmap Dates Wisely. (6)

Product Research 48

Product Research Customer Feedback Product Management Product Manager 48

Alchemer Mobile

JUNE 14, 2022

This practice results in delayed responses that come weeks or months after the customer’s last experience with your brand. . Even better, if they utilize in-app surveys, they can receive feedback in real time, and more of it. 5: Close the loop.

Product Research 130

Product Research Feedback Software User Friction Customer Experience 130

Usersnap

FEBRUARY 5, 2024

Attention, Product Managers! Uncover the secrets of seamless and feature adoption and discovery with us—a thrilling promise that can revolutionise SaaS product adoption. Despite being a vital process, integrating it into product management remains a challenge. Table of content ?

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. Brand new feature requests.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Usersnap

MAY 21, 2019

Usersnap offers a fully customizable and easy to integrate CX and feedback tool , get a free demo and start your free trial today. Create a Feedback Loop. Feedback loops are essential for companies to understand customer pain points. 6 Ways for Product Managers to Collect Customer Feedback.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74