Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. It’s easy to think AI tools are a fad, too complicated, or unlikely to have real impact on your job. A big thank-you to Dan Shipper and Dennis Yang for providing feedback on this post. But you’re wrong.

Data Visualization 134

Data Visualization ChatGPT Reporting Tools User Testing 134

UX Studio

MAY 30, 2023

As a brand or company, design plays a fundamental role in building trust. It is through design that we communicate with our users, either in proper words or with visual clues. Additionally, society is paying more attention to a brand’s reputation. Mobile payment systems are a good example of this.

UX 96

UX Reporting Tools Data Visualization Research Software 96

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Great support is key for retention.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

The Product Coalition

JUNE 8, 2018

You know that it’s not about just having an app. It’s about understanding key differences and challenges of the platform and how to overcome them. Learning from the best apps in the business, we’ve put together a list of key insights that have helped them reach the top. and don’t necessarily require web connectivity to use.

Analytic Tools 60

Analytic Tools Feedback Software Reporting Tools Product Research 60

UX Studio

JULY 27, 2022

Did you know that 50% of internet users consider the website design to be deciding for a compelling brand image? If it’s outdated, doesn’t work well on all devices, and so on, it can influence visitors’ perception of your brand. But otherwise, it’s worthwhile to invest time and energy in more complex solutions.

Data Visualization 86

Data Visualization User Testing Product Research Analytic Tools 86

Userpilot

DECEMBER 19, 2022

Indeed, customer retention becomes even more important as your business grows and customer acquisition costs soar. Existing customers are high-value, low-effort assets that can serve as primary revenue drivers. This makes customer retention an important performance indicator for any business strategy.

Feedback Software 96

Feedback Software Customer Experience Customer Feedback Product Research 96

Intercom, Inc.

JULY 15, 2021

In fact, he and his team even created a set of guidelines called “ Everyday ethics for AI” to help designers and developers create systems that are trustworthy. Every designer should ask themselves – how can I apply the tenets of good design to drive better customer and business outcomes? Playfulness pays off.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? We also show you how to create a message map for your SaaS! This establishes a clear and cohesive brand message and increases brand credibility. This is one of the questions we answer in this article. Book the demo!

Messaging 81

Messaging User Testing Research Software Analytic Tools 81

Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. Design the customer journey map.

Customer Experience 97

Customer Experience User Testing Data Visualization Customer Feedback 97

Userpilot

APRIL 29, 2023

App onboarding best practices will boost your first impressions and show what your app can do for your users. But how do you make sure that your users stick around and get the most value out of your product? There’s no one-size-fits-all solution. Function-oriented onboarding. Benefits-oriented onboarding.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Experience 94

Userpilot

JANUARY 10, 2022

How important is customer success KPIs to your SaaS business? Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product. When measuring customer success metrics, it’s never only about the results. What is customer success in SaaS?

Feedback Software 105

Feedback Software Analytic Tools Customer Experience User Testing 105

ProductPlan

JUNE 13, 2023

From inception to delivery, we follow a rigorous process that ensures our customers get the best possible user experience. This helps shape our solution and brings the entire organization into alignment before the designs are seen by customers. There’s no need to gather a ton of feedback upfront.

Product Research 63

Product Research User Testing Research Software Feedback Software 63

UX Studio: Product Management

OCTOBER 16, 2020

While doing so, I have realized that areas of customer service and UX — traditionally quite different things — have a lot in common. But what is good customer service? How to improve customer service with the help of user experience? Customer service as a resource for UX.

User Testing 97

User Testing UX Customer Feedback Customer Experience 97

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. This methodology transforms customer feedback into a competitive lever for business excellence. Question 20: How would you describe your shopping experience with our platform?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Alchemer Mobile

APRIL 14, 2020

Get your cup of coffee ready and watch the full recording from our live panel discussion with product professionals from leading brands like Dropbox, Concur, and Stripe. How deep does your understanding of the technology go as a PM? How do you manage executive expectations, customer expectations, and technical resources?

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

The Product Coalition

OCTOBER 25, 2018

Voice of Customer?—?Are If I’d asked my customers what they wanted, they’d have said a faster horse” without realizing that he never uttered those words. While customers can’t always articulate what they want, there is no one better to explain their pain points or the environment in which they use your.

User Testing 60

User Testing Customer Feedback Data Visualization Customer Experience 60

Sachin Rekhi

AUGUST 28, 2015

Today's best products not only solve a clear pain point, but do so while understanding, eliciting, and amplifying the emotions of the consumer. With the advent of mobile devices, it became easy to snap a photo from your device and easily share it within the Facebook app, which was a key enabler to their success.

User Testing 60

User Testing Customer Experience Product Research Feedback Software 60

Userpilot

NOVEMBER 24, 2022

Proper documentation can go a long way when outsourcing processes, hiring new employees, and onboarding customers to use your product as intended. This article will cover the key elements of a good product guide and the tools that can help you implement them. What are step-by-step guides in SaaS? Outline and write your guide.

Feedback Software 97

Feedback Software Research Software User Testing Customer Feedback 97

Modus Create

JULY 8, 2022

In this article, we reveal some of the pain points that drove the migration to micro frontends for such organizations, based on our direct experience. . Micro frontends are an architectural and organizational framework for designing web applications composed of smaller feature apps, which are owned by independent teams.

Technical Review 95

Technical Review Feedback Software Reporting Tools Onboarding KPIs 95