Intercom, Inc.

MARCH 2, 2018

In the very early days of any SaaS business, you will employ numerous marketing tactics to acquire your first customers: blog posts, paid advertising, landing pages, hero videos, webinars, everything but the kitchen sink. I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers.

Customer Experience 218

Customer Experience Marketing Webinar Demo 218

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more. Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

OCTOBER 22, 2023

Of all the tools at your disposal, webinars are particularly effective at accomplishing this goal. In this post, we’ll explain why this is true, how webinars may be used to increase engagement, and what to keep in mind when creating an effective webinar with this objective.

Feedback Software 105

Feedback Software Webinar Onboarding KPIs Customer Experience 105

Product Innovation Educators

MARCH 3, 2025

Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Alchemer Mobile

APRIL 30, 2020

Watch our latest webinar where Robi Ganguly, Apptentive CEO and Co-founder, and Christy Culp, Apptentive VP of Customer Success, share exclusive data and key insights from our 2020 Mobile App Engagement Benchmark Report. We discuss mobile engagement data specifically in the following categories: Sentiment analysis. Ratings and reviews.

Research Software 147

Research Software Data Visualization Webinar Product Research 147

Alchemer Mobile

FEBRUARY 21, 2019

In the digital age, people want to build a relationship with brands and be involved in shaping the customer journey. Brands are clearly putting more effort into communicating with customers, and they are beginning to see the results.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Alchemer Mobile

NOVEMBER 25, 2019

In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible. Welcome to today’s webinar. Getting your app up and running is only half the battle.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Want to see these features in action?

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Userpilot

OCTOBER 28, 2024

It involves delivering consistent messaging across all channels. This means using the welcome survey discussed above to learn what users expect from your brand. Gamification involves integrating game mechanics like challenges, rewards, and feedback to boost enthusiasm for your brand. A deep sense of loyalty to your brand !

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Intercom, Inc.

AUGUST 18, 2020

Register for our Built for you webinar on August 25. Use them in the following ways: Take new users on an introductory tour of your app with custom screens that match the look and feel of your brand. Send dynamic carousel messages to prompt users to enable push notifications, location services, camera access, and more.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Outbound messaging (70%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. In reality, our data shows that brands only hear from less than 1% of their customer base, which we call the “vocal minority.”.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Intercom, Inc.

APRIL 25, 2018

Powered by our knowledge base product , it suggested articles to people after they typed a message. It worked well, but we started to ask ourselves: what if we could get people to check out the knowledge base before typing a message? Before this, we’d invested a lot of time in features like article suggestions. Or so we thought.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Userpilot

AUGUST 30, 2021

What type of launch messages do you use when announcing new features or product enhancements? The best way to announce a product launch and contribute to a successful onboarding experience is to communicate in a contextual way , with the right message, at the right time, and on the right platform. What are launch messages?

Feedback Software 98

Feedback Software Messaging User Testing Customer Experience 98

Userpilot

SEPTEMBER 20, 2022

A defined word-of-mouth marketing strategy helps you encourage and accelerate conversations within your customer base that grow your brand. WoM marketing improves brand visibility by getting many people to talk about your brand. WoM marketing also builds trust in brands by providing proof of their usefulness.

Feedback Software 97

Feedback Software Branding Customer Experience User Testing 97

Intercom, Inc.

JUNE 28, 2018

The other downside to focusing only on the self-serve model is that you miss out on genuine opportunities to build a distinctive brand in a crowded market. By focusing on the human element of your business—and by injecting a personal touch into your brand—you’ll appeal to prospects and customers, alike. That’s why Close.io

Research Software 184

Research Software Feedback Software User Testing Customer Experience 184

Intercom, Inc.

APRIL 13, 2018

For example, according to a piece from Adobe , 54% of consumers receive at least one SMS message daily, and 50% of U.S. consumers who receive branded SMS texts go on to make direct purchases. The best sales reps recognize this and strive to stay on top of the latest technology, so they can be as efficient and effective as possible.

Data Visualization 224

Data Visualization Customer Feedback Reporting Tools Customer Experience 224

Alchemer Mobile

MARCH 11, 2021

Message centers. Fun fact: The number of surveys sent in 2020 increased by 50% year-over-year (for more mobile engagement benchmarks like this, register for our upcoming webinar ). In fact, most brands only hear feedback from about one percent of their customers. Message center. Love Dialog. Rating prompts.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Intercom, Inc.

SEPTEMBER 7, 2018

And it’s easier than ever to build your own apps – whether for Intercom’s 30,000+ customers or just for your own team – with: Our brand new Messenger framework , a reference resource for building apps, now out of beta! A brand new Developer Hub that makes it easy to get started quickly and manage your apps.

Feedback Software 123

Feedback Software Customer Experience User Testing Webinar 123

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. “You’ll know the exact questions to address in your help content and the precise words to use – your customers’ words” One of the best ways to do this is create a feedback message.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Intercom, Inc.

OCTOBER 22, 2019

Sign up for our special onboarding webinar here. As you can see, at various points in the customer lifecycle, you should send different types of messages in different channels, all tailored to the customer’s behaviour. Then, each of the messages you send should be tailored to the behavior of the customer. We created the C.A.R.E.

Onboarding KPIs 200

Onboarding KPIs Customer Experience Messaging Framework 200

Intercom, Inc.

MAY 16, 2018

In the new world of SaaS, marketing should be involved at every stage of the funnel, from the first point of contact (your website) to the decision to purchase (the page users enter their credit card information), as well as ongoing product education (docs, demos, messages and webinars). If you do, you’ll live to regret it.

Product Marketing 223

Product Marketing Marketing Strategy Customer Experience 223

Userpilot

MARCH 30, 2025

If youre managing a mobile product , I probably dont have to tell you that it is a must to learn how to send push notifications at the right time, with the right message, and to the right users. Best practices to avoid spamming and build real value with every message. Analytics and performance tracking. Cross-platform support.

Analytic Tools 66

Analytic Tools Data Visualization Onboarding KPIs User Testing 66

Intercom, Inc.

JANUARY 2, 2019

The bot highlights these questions so your team can provide on-brand, pre-formatted answers. Whether it’s driving webinar signups, newsletter subscriptions, qualifying leads and booking demos, Custom Bots enable marketers and sales teams to supercharge their pipeline and capture new revenue.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Userpilot

JULY 8, 2024

TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. Examples of touchpoints at this stage include paid ads, blog articles, social media posts, marketing emails, webinars , customer reviews, and referrals. Let’s dive in. Book Userpilot demo!

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

JULY 29, 2024

To create a successful product marketing strategy, you need to set tangible goals, create user personas to understand your target audience better, and develop messaging that showcases your unique value proposition. Userpilot hosts industry-relevant webinars to raise brand awareness. Run product experiments and analyze results.

Research Software 104

Research Software Feedback Software Product Marketing Reporting Tools 104

Intercom, Inc.

AUGUST 8, 2018

Today we are launching a brand new product called Custom Bots , which allows you to create completely customizable chatbots on your website in minutes. A few short months ago we launched our brand new Messenger , with integrated apps, and it has been a huge success. or having them sign up for your webinar. and/or their country.

User Testing 145

User Testing Customer Experience Reporting Tools Customer Communications 145

Intercom, Inc.

JUNE 5, 2019

Use the Article Inserter app to send them a help doc to get them up and running with their new features, share an upcoming webinar with the Zoom Webinars app, or send a relevant blog post with the Content Showcase app. Engage your best leads faster with the MadKudu Lead Scoring and Salesforce apps.

Feedback Software 29

Feedback Software Research Software User Testing Data Visualization 29

Intercom, Inc.

FEBRUARY 6, 2019

Brand awareness. In this case, customer message campaigns, webinars and help content will be more effective. “One-size-fits-all messaging doesn’t cut it anymore” Here’s a recent example from us about updating two of our apps and releasing a new calendar feature. Get super targeted with your messaging.

Product launches 170

Product launches User Friction User Testing Customer Experience 170

Userpilot

AUGUST 6, 2024

15 creative customer engagement ideas: Personalize the customer experience by tailoring onboarding flows, dashboards, and messaging to specific user personas. Constantly educate customers through product-led content , certification programs, knowledge bases, and webinars. Its purpose? To turn them into loyal customers.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

NOVEMBER 2, 2023

Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Webinars play an important educational role. They allow companies to reach broad audiences and increase brand awareness. Most companies use all 3 strategies to some extent.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Deliver ongoing training : Engage users with educational content like webinars and tutorials.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

JANUARY 8, 2024

By staying consistent with your SEO efforts , you’ll not only enhance your search rankings but also establish your brand as an authority in your industry and niche. Unless necessary, don’t put a price tag on the webinars; just gate the entry with a lead collection form. How Clearcalcs improved user activation with Userpilot.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Intercom, Inc.

MAY 13, 2022

At this stage, your goal should be to reach people and raise awareness about your products, services, and brand. At this stage, potential customers know about your brand and may be interested in your products, but are making a decision on whether or not to complete a purchase. MoFu: Consideration/desire. BoFu: Intent and purchase.

Marketing 118

Marketing Customer Experience Education Webinar 118

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. Any marketing messages they see then are effectively out of context. Any marketing messages they see then are effectively out of context.

Research Software 36

Research Software Marketing Customer Communications Data Visualization 36

Alchemer Mobile

FEBRUARY 20, 2020

And people are emotionally invested in brands. Once you’ve begun to understand and act on ways your experience can be improved from your customers’ perspective, it’s time to close the loop and message the improvements out to your customers. Emotion is at the heart of understanding, measuring, and improving our relationships.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

Userpilot

JULY 10, 2024

Customer engagement focuses on active interactions between customers and your brand, while customer experience looks at the overall feelings a customer has throughout their entire journey. Customer engagement is the process of nurturing long-term relationships between customers and your brand. However, they’re not the same.

Customer Experience 110

Customer Experience User Testing Customer Feedback Data Visualization 110