Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships. The Ansoff Matrix of Growth Strategies.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

The Product Coalition

SEPTEMBER 8, 2022

The strategy was complete, the build was in process, and we were ready to activate. Product Strategy. It’s not that they don’t describe some or all of the activities of product strategy, but in my experience, they are misplaced across the lifecycle phases instead of a distinct first phase. Share case studies.

Software Review 106

Software Review Product Research Onboarding KPIs Government 106

Userpilot

JULY 27, 2021

Some product adoption issues might be caused by customers not finding the features they need in your product, and acting on your NPS surveys will help avoid this scenario. Listen to your customer's feedback and prioritize your roadmap where it makes sense. NPS is much, much more than just a user satisfaction thermometer.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Once you have all that data, implement the feedback and suggestions.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

AUGUST 18, 2022

While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. But what exactly is customer advocacy and how can you use it to your benefit? A customer advocate will promote your brand on your behalf.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

AUGUST 23, 2021

NPS detractors are extremely unhappy customers that are most noticeable when you discover them among reviews of your product online. Instead, use customer satisfaction surveys proactively to tease out your promoters, passives, and detractors. The NPS scores are an indication of customer loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Want to make customers feel heard?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

FEBRUARY 26, 2023

Improve product adoption : A customer must use your product to continue investing in it. Increase customer satisfaction : The renewal process is highly dependent on the satisfaction of customers. Thus, a playbook addresses the customer’s needs and challenges, boosting customer satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Usersnap

JUNE 8, 2020

But we believe that by being customer-centric, letting customers be the GPS on your journey, you will always find a way to grow and be successful. 51 speakers from around the globe shared their success stories, strategies and hacks at the event. Of course, we can’t miss out on some user interview advice.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Userpilot

OCTOBER 23, 2022

Customer service can make or break your relationship with existing customers. On the other hand, good customer service will boost customer satisfaction, increasing customer retention. Level up your customer service with a self-serve resource center. Collect feedback at scale with Userpilot.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

Usersnap

AUGUST 20, 2021

It’s your call to action to go from lousy product experience, customer frustration, and alarming churn rates to outstanding product experience, customer delight, and retention (retention, retention). In this case, such feedback tells you everything you need to know about customer satisfaction levels and overall experience.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

OCTOBER 15, 2022

Good customer experience is important in B2B because it drives loyalty and retention , increases word-of-mouth marketing referrals, and contributes to revenue growth. There are three key metrics used to track customer experience: net promoter score (NPS), customer satisfaction score (CSAT), and customer effort score (CES).

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Alchemer Mobile

FEBRUARY 2, 2021

The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

NOVEMBER 20, 2022

Important steps to digitize your customer experience. Best practices for maintaining a top-notch digital customer experience. TLDR; A digital customer experience strategy involves moving the customer journey to online spaces. Apply user psychology principles , like the Zeigarnik Effect, to your CX.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts.

User Testing 98

User Testing Data Visualization Customer Feedback Customer Experience 98

Userpilot

DECEMBER 13, 2022

They’re important for measuring customer experience after these milestones, so you can make improvements if needed. Collecting both relational and transactional NPS data gives you a complete picture of what’s going on, with a comprehensive view of customer satisfaction. Segment customers based on their NPS scores.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Usersnap

NOVEMBER 4, 2021

Here’s one of many pop-up examples made using Usersnap: If done wrong, active feedback can come across as too pushy or jarring, distracting the user from their experience. But do it right and you’ll get faster, targeted responses from users who wouldn’t normally go out of their way to give you feedback.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

AUGUST 7, 2019

That’s why we decided to present to you some less-known Customer Success best practices to take your Customer Success to the next level. Note: This article has embedded real-life examples, strategies, and cases from the author and her company, Growbots. Continue reading, if you want to learn: What is Customer Success?

Feedback Software 65

Feedback Software Customer Experience User Testing Research Software 65

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119