Userpilot

JULY 18, 2022

Analyzing customer loyalty helps you identify patterns to boost loyalty, improve customer experiences , and increase your Customer Lifetime Value. What is customer loyalty in SaaS? In SaaS, customer loyalty is a qualitative measure of how likely your customers are to make repeat purchases.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Experience 97

Userpilot

MARCH 6, 2024

A well-designed product funnel enables teams to evaluate and optimize their marketing strategy for more targeted and personalized customer engagement. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty.

Analytic Tools 90

Analytic Tools Data Visualization Research Software Onboarding KPIs 90

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 85

Feedback Software User Testing Customer Experience User Friction 85

The Product Coalition

DECEMBER 21, 2021

How many of you came across Airbnb case studies during an interview? It is quite common for a PM interview, but the type of answers expected from the panel varies with the role and position offered. Interviewers generally follow sets of rubrics to assess the answers on these two parameters.

Product Research 166

Product Research User Testing Research Software Travel 166

Userpilot

NOVEMBER 2, 2022

Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. Adjust your marketing strategy and positioning to ensure you’re promoting the true value of your product. Address customer pain points and show how your product can help alleviate them.

Feedback Software 93

Feedback Software Research Software User Testing Product Research 93

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. Their involvement ensures that the research objectives are in sync with the overall business strategy.

Data Visualization 84

Data Visualization User Testing Research Software Product Research 84

Userpilot

AUGUST 30, 2023

What strategies can you implement to drive acquisition and retention faster? Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. But how do you do that? Product growth speakers.

Customer Experience 102

Customer Experience User Testing Customer Feedback Research Software 102

Userpilot

JUNE 30, 2023

Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. SaaS companies can start localizing content from the beginning to attract global customers. Start building your localization strategy by identifying the right market.

Research Software 88

Research Software Analytic Tools User Testing Onboarding KPIs 88

Userpilot

JULY 27, 2021

Passives might be the best candidates your success team should reach to and drive customer expansion. Use Userpilot to build in-app NPS surveys without coding, analyze responses and launch in-app experiences meant to improve customer satisfaction and drive growth. NPS is much, much more than just a user satisfaction thermometer.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. 17 practical strategies for improving your user experience. Ensure to provide great customer service.

Feedback Software 86

Feedback Software Research Software Customer Experience User Testing 86

Userpilot

AUGUST 18, 2022

While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. But what exactly is customer advocacy and how can you use it to your benefit? Segment users based on their jobs to be done to give engagement a boost.

User Testing 96

User Testing Customer Experience Customer Feedback Feedback Software 96

Userpilot

JANUARY 14, 2022

Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions. What is user engagement analytics?

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Customer Feedback 95

Userpilot

SEPTEMBER 8, 2023

Dig into your data and cover all sources to avoid false positives. Copying A/B testing case studies. From user onboarding to feature adoption , pricing strategies to user interface design—A/B testing has different applications in SaaS. How to fix this: Properly segment your users when examining data.

Product Research 92

Product Research User Testing Analytic Tools Data Visualization 92

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. The conversion rate typically decreases as users go deeper into the sales process.

Data Visualization 100

Data Visualization User Testing Analytic Tools Feedback Software 100

Userpilot

FEBRUARY 3, 2023

Key metrics to track across the customer onboarding lifecycle are the activation rate , conversion rate , customer engagement score , customer satisfaction score , feature adoption score , and expansion MRR. The customer onboarding lifecycle can be divided into 3 stages: primary, secondary, and tertiary.

Onboarding KPIs 97

Onboarding KPIs Customer Experience User Testing Customer Feedback 97

UX Planet

FEBRUARY 1, 2024

Developing applications that cater to this large market can have a widespread positive impact. By promoting financial literacy and providing tools for effective budgeting and planning, the application can empower users to make informed financial decisions. Hear Engages in discussions with peers and experts about investment strategies.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Reporting Tools 95

People-First Product Leadership

MARCH 10, 2024

Subscribe now What is product sense At a high level, product sense is understanding what makes for a high-quality product for your customers (empathy) and having strong, validated opinions about what solutions will be successful (creativity). The product strategy and product roadmap will be shared with you, but you will not define them.

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. What We’ll Cover In Our Customer Retention Guide. TL;DR- 13 Customer Retention Strategies.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

DECEMBER 3, 2022

The goal of CLM is to maximize customer engagement , satisfaction, and retention. Customer lifecycle management vs. customer relationship management. Both entities help businesses foster customer relationships, increase customer satisfaction , and ensure recurring profits. Userpilot resource center.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

NOVEMBER 28, 2022

So, having an interactive guide in your arsenal is a no-brainer because it helps to drive better user satisfaction while keeping costs low. Your customer support team wouldn’t receive frequent queries because users are now helping themselves. User segmentation in action on Userpilot. Case Studies.

Feedback Software 96

Feedback Software Customer Experience Analytic Tools Embedded Analytics 96

Userpilot

AUGUST 23, 2021

then read on to find out how this scary customer segment actually holds incredible value for your business. Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. The NPS scores are an indication of customer loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

OCTOBER 26, 2023

For ClearPoint Strategy , a good ROI sits at around 20%. Apart from the best-case scenario, look also at more pessimistic estimates. While it’s important to be positive, it would be really naive to think that you’re going to realize 100% of the possible benefits, not immediately anyway. The same applies to benefits.

Analytic Tools 104

Analytic Tools Feedback Software Research Software Onboarding KPIs 104

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Customers expect a tailored experience.

Data Visualization 96

Data Visualization Feedback Software Analytic Tools Research Software 96

Usersnap

AUGUST 20, 2021

It’s your call to action to go from lousy product experience, customer frustration, and alarming churn rates to outstanding product experience, customer delight, and retention (retention, retention). In this case, such feedback tells you everything you need to know about customer satisfaction levels and overall experience.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Have a pricing strategy that encourages users to engage with your product.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Userpilot

NOVEMBER 16, 2022

12 effective ways to grow your business using marketing automation strategies. TLDR; B2B marketing automation involves designing automated workflows that will trigger at the right time to replace manual marketing tasks and retain customers. Free up your support team and save costs by automating customer support.

Feedback Software 96

Feedback Software Analytic Tools B2B Embedded Analytics 96

Userpilot

FEBRUARY 26, 2023

Improve product adoption : A customer must use your product to continue investing in it. Increase customer satisfaction : The renewal process is highly dependent on the satisfaction of customers. Thus, a playbook addresses the customer’s needs and challenges, boosting customer satisfaction.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

OCTOBER 23, 2022

Repeat customers result in word-of-mouth referrals. People love to talk about products or services that have made an impact on their life – either positive or negative. Give a positive customer experience to anyone who interacts with your business. Level up your customer service with a self-serve resource center.

Feedback Software 93

Feedback Software User Testing Customer Feedback Customer Experience 93

Amplitude

JUNE 18, 2019

Hubbard will show you how to measure technology ROI, customer satisfaction, and organizational flexibility. As mobile devices are constantly at our fingertips, user interactions on mobile can more accurately and intimately reflect user User interactions on mobile can more accurately and intimately reflect user needs and desires.

Data Visualization 91

Data Visualization Analytic Tools Books User Testing 91

Userpilot

JULY 26, 2021

Product growth is a go-to-market strategy that uses the product to drive user acquisition, activation , conversion, and retention. Being product-led means using product-led marketing like pain point SEO, product-focused sales enablement documents, and case studies showing customer success with your product.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

OCTOBER 1, 2021

" Newsflash: if you try to be "personal" this way, the only people who will respond positively are those who are extremely needy. But it's important to be aware that this is empty virtue signalling , and not a sustainable strategy for your onboarding long-term. Good customer support.

Analytic Tools 110

Analytic Tools Feedback Software User Testing Data Visualization 110

Userpilot

FEBRUARY 4, 2022

Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product.

Feedback Software 97

Feedback Software Research Software Reporting Tools Onboarding KPIs 97

Product Bookshelf

JANUARY 10, 2017

Five key decision-making tools for evaluating product investments covered in the book are: problem space / solution space, needs ladder, return vs investment matrix and satisfaction / importance matrix. The case studies nicely illustrate how to use the tools and frameworks he presents. This is the essence of product strategy.

User Testing 48

User Testing Product Research Data Visualization Feedback Software 48

Usersnap

JUNE 8, 2020

But we believe that by being customer-centric, letting customers be the GPS on your journey, you will always find a way to grow and be successful. 51 speakers from around the globe shared their success stories, strategies and hacks at the event. Of course, we can’t miss out on some user interview advice.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Userpilot

MARCH 3, 2022

So as well as improving customer satisfaction , you’ll need fewer support agents on hand. Many SaaS companies rely on a large percentage of user queries being answered within their knowledge base. Case studies. FigJam’s knowledge base helps enhance its brand positioning.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Customer Experience 95

Userpilot

OCTOBER 15, 2022

Good customer experience is important in B2B because it drives loyalty and retention , increases word-of-mouth marketing referrals, and contributes to revenue growth. There are three key metrics used to track customer experience: net promoter score (NPS), customer satisfaction score (CSAT), and customer effort score (CES).

Customer Experience 96

Customer Experience B2B User Testing Customer Feedback 96

Userpilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! What is a customer engagement framework?

Analytic Tools 81

Analytic Tools Feedback Software User Testing Customer Experience 81