Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 76

Feedback Software Analytic Tools Product Research User Friction 76

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Agile Velocity

MAY 3, 2024

Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture. Siloed transformation efforts at the team level can result in suboptimal outcomes and fail to address systemic issues that hinder agility at the organizational level.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 73

Feedback Software User Testing Customer Experience User Friction 73

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

User Testing 92

User Testing Feedback Software Research Software Analytic Tools 92

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Customer feedback is the key to turning detractors into promoters. Respond to detractor feedback with empathy and personalized support. Also, in-app surveys (eg. So let’s jump right in!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? That gold mine list of feedback turned into a mine field? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

MARCH 23, 2023

In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. TL;DR Product NPS (Net Promoter Score) surveys are used to collect feedback on customer loyalty and satisfaction. A thank you note to acknowledge users and express gratitude for the feedback.

Product Research 79

Product Research User Testing Feedback Software Customer Feedback 79

Userpilot

APRIL 2, 2024

Power users are one of the most valuable assets a SaaS business can have. It helps you guide product development, identify features that drive more engagement , create case studies, and improve customer service. You can use a tool like Userpilot for data collection and analysis to guide more users to engage in the same patterns.

Customer Feedback 52

Customer Feedback Customer Experience User Testing Feedback Software 52

Userpilot

DECEMBER 13, 2022

In this article, we’ll cover: What the net promoter score is and how the net promoter system works? To build an NPS program , follow this five-step process: Collect user sentiment data with in-app NPS surveys. And then trigger contextual in-app experiences that improve the CX for each cohort.

User Testing 87

User Testing Customer Experience Customer Feedback Feedback Software 87

Userpilot

OCTOBER 23, 2022

Acquiring and keeping repeat customers involves delivering an excellent customer experience , empowering them with product education , acting on their feedback , and rewarding customers for their loyalty. 15 tips for acquiring and keeping repeat customers in SaaS. Track in-app user behavior and eliminate potential roadblocks.

Feedback Software 86

Feedback Software User Testing Customer Feedback Customer Experience 86

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Four methods for gathering VoC feedback. A VoC program can boost customer retention by helping you predict expectations as you analyze customer behavior and feedback. 12 VoC best practices.

User Testing 86

User Testing Data Visualization Customer Feedback Customer Experience 86

Userpilot

AUGUST 7, 2019

Customer Success is the sexy new topic in the SaaS & Software industry. That’s the reason why focusing your efforts on what happens after you make the deal is also an important part of every B2B SaaS company. Customer success is the process of collecting customer feedback, solving issues and providing necessary help.

Feedback Software 48

Feedback Software Customer Experience User Testing Research Software 48

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Customer Feedback 85

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Usage of a streamlined feedback menu 2. Continuous feedback loop and amazing customer satisfaction rater 4 strategies for ensuring customer success 1.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Userpilot

NOVEMBER 20, 2022

Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Collect customer feedback with CX surveys, and then act on that feedback to improve your product. Don’t forget to close the feedback loop by notifying customers of the changes you made.

Customer Experience 83

Customer Experience User Testing Customer Feedback Embedded Analytics 83

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? Routinely collect customer feedback to get a first-hand look at what customers want from their experience. Act on their feedback, then close the feedback loop by notifying them of the changes.

Customer Experience 88

Customer Experience B2B User Testing Customer Feedback 88

Userpilot

AUGUST 18, 2022

Collect customer feedback regularly across all touch points and turn those insights into real product improvements. Acquisition – When a user visits your website or app for the first time with a perceived value of your product and signs up for a trial or freemium version. Customer advocacy strategies for SaaS.

User Testing 88

User Testing Customer Experience Customer Feedback Feedback Software 88

The Product Coalition

SEPTEMBER 8, 2022

I thought we were in good shape, given that this was the next release of an existing software product. In the software or digital world, it’s about managing code, the product, through the steps of its lifecycle from ideation to sunset. A path that shortens time to results, accelerates growth and reduces waste due to rework.

Software Review 104

Software Review Product Research Onboarding KPIs Government 104

DISQO

NOVEMBER 1, 2016

That’s why two years ago we started building Alpha , a platform for Fortune 500 product teams to turn hypotheses into customer insight within 24 hours without having to tap any internal capabilities or navigate compliance obstacles. Recently, they collectively surpassed 2,000 experiments on our platform!

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

That’s why two years ago we started building Alpha , a platform for Fortune 500 product teams to turn hypotheses into customer insight within 24 hours without having to tap any internal capabilities or navigate compliance obstacles. Recently, they collectively surpassed 2,000 experiments on our platform!

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

JANUARY 8, 2018

Instead of fully integrating the technology and employees into itself, Northwestern Mutual saw value in maintaining LearnVest’s entrepreneurial and digital-first approach. Marketing generally was calling all the shots – in terms of the technology we were using, in terms of the approach, it was very siloed.”. How the sausage is made.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

Instead of fully integrating the technology and employees into itself, Northwestern Mutual saw value in maintaining LearnVest’s entrepreneurial and digital-first approach. Marketing generally was calling all the shots – in terms of the technology we were using, in terms of the approach, it was very siloed.”. How the sausage is made.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40