Userpilot
NOVEMBER 24, 2022
Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Customer education is the discipline of teaching customers how to use and get value from your product. Onboard customers more quickly and r educe time to value.
Mironov Consulting
JANUARY 24, 2024
Expanding on a recent post ( Revenue Goals are Not Company Strategies ), I’ve been seeing lots of maker teams (product, engineering, design) struggling to form product strategies without a company strategy to hang them on. Why is this so critical to Product Management and the larger maker organization?
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Userpilot
JANUARY 19, 2021
Customer engagement and experience are closely intertwined – how you engage with your customers and what they see when they engage with your product will inevitably affect their experience. To measure customer engagement for product companies, you need to avoid vanity metrics like MAU and session numbers.
Product Innovation Educators
APRIL 25, 2022
How product managers can become change leaders. The very nature of our work as product managers and leaders creates change—we change existing products to make them more valuable to customers and our organization, and we create completely new products, which causes change to occur at many levels.
Mironov Consulting
JUNE 27, 2019
My last post briefly listed some broad responsibilities of product leaders which are distinct from the direct work of managing individual products. Defining my label carefully, a “product leader” is someone who manages a team of product managers. 1] Designing, Building, and Nurturing a Product Team.
Userpilot
APRIL 30, 2024
And does it work with the product-led growth model? That’s just a couple of questions I asked Krzysztof Szyszkiewicz and Jakub Jukowski of Valueships , a leading pricing optimization consultancy. A robust customer success strategy enables customers to get the most out of the product. What is value-based growth?
Gainsight
JANUARY 11, 2024
A Customer Success Manager or CSM works with a set number of customers to ensure they have the tools and support they need to realize the value of a product. Initial onboarding is essential, but the relationship often drives the most long-term lifetime value, product adoption, and retention.
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