Userpilot

AUGUST 24, 2022

Do you have a solid customer enablement strategy that empowers customers and turns them into power users? Customer enablement can be the key to driving user satisfaction, retention , and loyalty. Customer enablement positions you for increased customer loyalty and satisfaction.

Feedback Software 79

Feedback Software User Testing Customer Experience Customer Feedback 79

Userpilot

DECEMBER 10, 2022

User friction is anything that prevents users from getting things done and accomplishing their goals. Too much friction kills your relationships with customers and eventually results in churn. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers?

Customer Experience 89

Customer Experience User Friction User Testing Customer Feedback 89

The Product HQ

APRIL 20, 2024

Looking to become a SaaS product manager? The need for SaaS product managers is skyrocketing with each passing year. More and more businesses develop Software as a Service (SaaS) products to remain relevant in their respective markets and grow their income streams. How to Become SaaS Product Manager?

Research Software 52

Research Software Feedback Software Analytic Tools Customer Experience 52

The Product HQ

MAY 10, 2024

People from several different backgrounds decide to become platform product managers and follow a rich and rewarding career that is varied, fulfilling, and well-paid. To thrive in the role, budding platform PMs need to learn technical and softer skill sets, such as effective customer research and road-mapping a product’s route to market.

Reporting Tools 52

Reporting Tools Research Software Analytic Tools Feedback Software 52

Userpilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service. What is customer onboarding?

Analytic Tools 85

Analytic Tools Feedback Software Customer Experience User Testing 85

Userpilot

NOVEMBER 29, 2022

Not only can it make or mar the first impression users have about your product, but it’s also the first channel for obtaining real-time product feedback for your product teams. Onboarding tours are the in-product guides that help users get started and discover the value of your product. What is an onboarding tour?

Feedback Software 93

Feedback Software Analytic Tools Research Software Onboarding KPIs 93

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 93

Onboarding KPIs Customer Experience User Testing Customer Feedback 93

Userpilot

MARCH 29, 2024

TL;DR Brand activation involves building awareness for a company through engaging interactions with potential customers. 13 top examples of SaaS brand activations include: Userpilot hosts industry webinars to generate brand awareness. HubSpot implements certification programs to drive brand activation. Let’s dive in!

Branding 86

Branding Analytic Tools Feedback Software User Testing 86

The Product Coalition

NOVEMBER 17, 2023

Explore the future of decentralized innovation with our guide on building Web3 apps. Master the process, tech stacks, and tools for a transformative development experience. In the dynamic landscape of digital innovation, the advent of Web3 technology has ushered in a new era of decentralized applications. Step by Step Process!

Analytic Tools 107

Analytic Tools Feedback Software Data Visualization User Testing 107

Userpilot

DECEMBER 3, 2022

The customer experience lifecycle paints the complete picture of a customer’s interaction with your brand. Optimizing experiences throughout this cycle to improve every interaction increases engagement and customer lifetime value. The five stages of the customer lifecycle. The five stages of the customer lifecycle.

Feedback Software 91

Feedback Software Customer Experience Analytic Tools Customer Feedback 91

Gainsight

JULY 25, 2023

Every company has some type of motion around the customer journey, according to Maksim Ovsyannikov, EVP of Product and Design at Gainsight. However, the right technology can help those that don’t have the resources. And Ovsyannikov believes that Gainsight is the right technology. The question is, how sophisticated is it?

Analytic Tools 52

Analytic Tools Feedback Software Education Generative AI 52

Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to.

Customer Experience 94

Customer Experience Feedback Software Analytic Tools User Testing 94

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

User Testing 94

User Testing Feedback Software Research Software Analytic Tools 94

Userpilot

JULY 6, 2023

You know there’s no one-size-fits-all solution. So you need to find the tool that works for your unique goals and needs. Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data.

Data Visualization 86

Data Visualization Embedded Analytics Analytic Tools Feedback Software 86

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 77

Customer Experience User Testing Data Visualization Feedback Software 77

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth.

User Testing 90

User Testing Customer Experience Customer Feedback Feedback Software 90

Userpilot

OCTOBER 23, 2022

How do you not only attract new customers to your business but then turn them into repeat customers that keep sending money your way? In this article, we’ll cover: The benefits of having repeat customers in your business. How to calculate your repeat customer rate. 15 tips for acquiring and retaining customers.

Feedback Software 88

Feedback Software User Testing Customer Feedback Customer Experience 88

Userpilot

AUGUST 31, 2022

Brands that know how to create raving fans will always take the lion’s share of customers. Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. It’s now your turn to convert everyday customers into raving fans. Remove friction with in-app guidance.

Feedback Software 80

Feedback Software User Testing Customer Experience Onboarding KPIs 80

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. To identify opportunities to improve your UX design, you should start with user research. Why is user experience important?

Feedback Software 92

Feedback Software Research Software Analytic Tools User Testing 92

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? During onboarding, you have the opportunity to make a lasting impression on your customers. In this article, we cover: What SaaS customer onboarding is and why it’s important.

Analytic Tools 92

Analytic Tools Feedback Software Customer Experience Data Visualization 92

Product Innovation Educators

MAY 27, 2024

How product managers can master product design & development Watch on YouTube TLDR This article explores the crucial role of product design in product management, focusing on ideation and concept design tools. Ideation Tools Ideation is the creative process of generating, developing, and communicating new ideas.

Data Visualization 107

Data Visualization Product Research Research Software Customer Feedback 107

Userpilot

MARCH 24, 2023

Which is the superior tool for developing interactive user guides – Whatfix or Apty? Or is there a more powerful in-app onboarding software that aligns better with your needs? It can be difficult to choose the best tool with so many alternatives available on review sites. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 20, 2023

Which is the ideal tool for interactive user guides; Chameleon or Apty? Or is there an in-app onboarding software superior to the two? With so many tools available on review sites, finding a software that suits your requirements and budget can be overwhelming. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

AUGUST 23, 2023

This change has been primarily driven by increased access to analytics tools like Userpilot that help businesses achieve product growth. TL;DR A product analyst is a professional who uses data analysis and insights to evaluate and improve the performance of a product or service. Let’s dive in! What is a product analyst?

Data Visualization 78

Data Visualization Reporting Tools Analytic Tools Research Software 78

Gainsight

JANUARY 11, 2024

Customer success is firmly entrenched in the SaaS business model. According to a 2020 study by TSIA, more than 90% of organizations had a dedicated customer success role in their company. Nick Mehta , CEO and Founder of Gainsight, recently said, “Every single software company has a customer success program now.

Education 52

Education Analytic Tools Reporting Tools Feedback Software 52

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? But how do you measure it?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

JUNE 3, 2022

As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. CXL’s Product Marketing certification course is an industry standard.

Research Software 86

Research Software Analytic Tools Feedback Software Data Visualization 86

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 90

Customer Experience B2B User Testing Customer Feedback 90

The Product HQ

APRIL 20, 2024

B2B PMs focus on the professional buyer persona , and their customer data relies on industry news, site visits, and industry trends. These skills include recognizing market opportunities, customer research, product road mapping, and modeling. An instructor may help keep you on track with continuous feedback.

B2B 52

B2B User Testing Research Software Analytic Tools 52

Userpilot

SEPTEMBER 28, 2022

Customer experience is the sum of a customer’s perception after direct or indirect interactions with your brand. Customer service is the interaction that occurs when a user runs into problems and emails, calls customer support, or visits your self-serve support center. Implement customer loyalty programs.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools User Testing 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or Apty? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? In order to acquire, convert, retain customers – and turn them into raving fans – you need to engage them first. Both metrics work together to help you retain customers and keep them happy.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

The Product HQ

APRIL 20, 2024

Therefore, relying on experience and certifications alone isn’t the answer. If you’re looking to move forward from a product manager position, you need to have a formal degree. That said, it’s still a good idea to get as many certifications as possible. Create new products by adopting new technology and processes.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

The Product Coalition

JULY 7, 2023

PRODUCT LED GROWTH: PLG It’s a go-to-market strategy that puts the product at the forefront of the customer journey. Products are designed to deliver value back to customers after they’ve invested in them. This ultimately brings positive ROI to the business. You don’t believe me?

Onboarding KPIs 97

Onboarding KPIs Customer Experience Feedback Software Customer Feedback 97

Userpilot

JULY 14, 2021

Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. There are no one-size-fits-all tools – don’t trust the reviews! Choose Pendo if you need mobile app onboarding.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Chameleon or Apty? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

The Product HQ

MAY 10, 2024

In addition, they are experts in understanding customer development and transforming requirements into new products and features. Also, working with others enables you to brainstorm new ideas and incorporate innovative solutions for your products. Enhance Your Leadership Skills Product lead is a senior leadership position.

Customer Experience 52

Customer Experience Research Software Feedback Software Certifications 52