Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. SOC 2 is not a pass-fail certification, which is really important and a common misconception. How does that feel?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. For example, when using Azure IaaS to store data, applications, operating systems, when application servers or desktops are hosted in the cloud, you still need to monitor those.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Userpilot

JANUARY 19, 2021

The more engaged customers move along the user journey the more likely they are to recommend your app (drive WOM), leave positive reviews, and upgrade to a higher plan (expansion revenue). You should be basing your customer engagement on that activity to gain insights and develop strategies to increase that engagement.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

MAY 22, 2024

UXPin is a comprehensive design tool for creating interactive wireframes and prototypes, offering a seamless design-to-development workflow. Look for tools with strong security measures, such as SOC 2 Type 2 certification, to protect data. These dashboards can be easily shared with stakeholders to keep everyone informed and aligned.

Data Visualization 105

Data Visualization Research Software User Testing Analytic Tools 105

Userpilot

JUNE 7, 2024

Collect customer feedback , e.g. through in-app surveys , to identify areas for improvement and inform product development. Monitor key metrics like activation , adoption, LTV, CSAT , and churn on a custom analytics dashboard. Develop solutions to address each of them. Webinars or certification courses can also attract new ones.

Data Visualization 52

Data Visualization User Testing Embedded Analytics Customer Experience 52

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. To measure the value you deliver, create a system of relevant value metrics, like NPS or Customer Lifetime Value (CLV). Develop personalized onboarding experiences for all personas. By tracking the right metrics.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

SEPTEMBER 2, 2022

Tools reviewed: Userpilot, UserGuiding , Chameleon , Help Scout, TalentLMS, Skilljar, Docebo, Intellum, and SAP Litmos. We’ll provide a detailed review of some of the top products later. Let the reviews (below) and a demo trial convince you. And to maintain the system. What is customer education? Key features.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

JUNE 12, 2024

Let’s dive deeper into the top 5 picks for you: Simplify sales data analytics and reporting with Userpilot : An important part of sales enablement is analyzing sales data to uncover problem areas, regularly track metrics , and report using data visualizations and dashboards.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Gainsight

FEBRUARY 9, 2021

Review value delivered, align on the roadmap, and discuss roadblocks/risks/issues. Discuss priorities across all CS teams to identify operational implications, review the existing list of needs, validate that they haven’t changed, and prioritize them. Align on needs and priorities. CS Leader 1-on-1s: 1 per month.

Analytic Tools 52

Analytic Tools Data Visualization Government Software Review 52

eG Innovations

DECEMBER 16, 2021

App Volumes has been neglected by most monitoring vendors and freeware; probably owing to the need to develop domain-aware supported components so many other products utilize unsupported manual scripts to provide some coverage without the costs of R&D. What is App Volumes? The App Volumes Manager – The Need to Monitor Continuously.

Data Visualization 52

Data Visualization Reporting Tools Product Research Certifications 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Userlane dashboard. Works only in the dashboard and can’t be launched in a Chrome extension as most of its competitors, as Userpilot does. Apty dashboard. The tool makes it easy to develop in-app guidance for your new starters.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Whatfix dashboard. Allows you to develop knowledge bases for self-help solutions. Apty dashboard. The tool makes it easy to develop in-app guidance for your new starters. Is Whatfix or Apty the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Applying product-led growth practices also reduces your customer support and success costs – as your agents don’t need to reply to the same repetitive questions over and over again, and can replace them with reactive tooltips themselves without any help from the developers. This might be Pendo’s biggest downside. – Parita P.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

FEBRUARY 21, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. However, some reviews say they have prices starting at $20,000-$25,000 per year for a single product, and around $50,000 per year for the mid-tier package. Is Pendo or Apty the best tool for customer feedback? – Parita P. Joseph E.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 20, 2023

With so many tools available on review sites, finding a software that suits your requirements and budget can be overwhelming. Using a tool specifically designed for interactive user guides is essential as it reduces the need for developer input and allows you to trigger user guides contextually.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

Applying product-led growth practices also reduces your customer support and success costs – as your agents don’t need to reply to the same repetitive questions over and over again, and can replace them with reactive tooltips themselves without any help from the developers. – Lubana L. What users say about Apty?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Business of Software Conference

DECEMBER 11, 2019

So I’m going to create a whole presentation about cakes and agile and explain to people how you can figure out what types of systems might work for your company. Because there is still the very simple principle that most people actually don’t run one flavor of any type of software development process. Why do you have that?

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Agile Weak Development Team Feedback Software Reporting Tools 61

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. Our platform is a unified system. Intercom is the Engagement OS. All right. So we’re excited about Switch.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Modus Create

MARCH 6, 2020

With the relentless pace of innovation using Lean software development, we’ve seen an explosion in the use of serverless technologies with a mantra of “NoOps.” Developers have plenty of choices for their serverless solutions today: AWS Lambda, Google Cloud Functions, Microsoft Azure Functions and Cloudflare Workers.

Research Software 138

Research Software Weak Development Team User Testing Software Review 138