Lenny Rachitsky

JANUARY 7, 2025

He also wrote my 9th most popular post of all time ( Become a more technical product manager ). ” “Make it so holding down the space bar has a timer to shoot a 2nd time.” Claude , ChatGPT ): The AI tools you probably know, which can also write and explain basic code Cloud development environments (e.g.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Tweet This So I want to take some time to review why we do discovery. Tweet This So I want to take some time to review why we do discovery.

Generative AI 337

Generative AI Product Research Feedback Software Analytic Tools 337

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

The Product Coalition

OCTOBER 13, 2024

Home assignments have become a standard practice in product management interviews, and candidates often see them as a necessary evil — especially when juggling multiple applications simultaneously, let alone a full-time job and family. A long time ago, in an interview with Google , I suggested that they develop a voice interface.

Feedback Software 148

Feedback Software Data Visualization User Testing Customer Feedback 148

Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. But only if we use the right methods.

User Testing 243

User Testing Customer Experience Customer Feedback User Friction 243

UX Planet

JANUARY 10, 2025

A career in product design offers just thata unique opportunity to bring your ideas to life while shaping the future of technology, sustainability, and user experiences. Lets explore why now is the perfect time to embark on this product design careerpath. Leverage Dovetail to analyze user feedback and uncover patterns.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Product Innovation Educators

OCTOBER 9, 2023

He has in-depth experience marketing products, addressing product requirements, research, UX design, and management. In hardware, features are normally planned out well ahead of time. You have to capture feature understanding from customers upwards of a year before you release the product. To help us, our guest is Matt Genovese.

User Testing 301

User Testing Customer Experience Product Research Research Software 301

UX Planet

FEBRUARY 3, 2025

Youre not just showcasing your skillsyoure selling your ability to solve problems, think creatively, and make users fall in love with yourdesigns. But heres the kicker: hiring managers and ATS systems dont have time to decode your brilliance. Designed user-centered interfaces based on extensive user research and testing.

Research Software 109

Research Software Feedback Software User Testing ChatGPT 109

The Product Coalition

SEPTEMBER 24, 2024

Here’s how you can apply the ‘User Outcome Connection’ and get results. In some instances, these innovations feel like game-changers, set to transform the experience for users across the board. The real difference lies in whether these features address genuine user needs. Let’s break down why that’s essential.

Reporting Tools 147

Reporting Tools Data Visualization Research Software Artificial Inteligence 147

Lenny Rachitsky

APRIL 27, 2025

Listen now: YouTube // Apple // Spotify Brought to you by: Enterpret —Transform customer feedback into product growth Airtable ProductCentral —Launch to new heights with a unified system for product development Vanta —Automate compliance. Launching five products simultaneously was a transformative move.

Feedback Software 104

Feedback Software Technology Customer Feedback ChatGPT 104

Lenny Rachitsky

JUNE 1, 2025

He is known for his “extreme dogfooding” ethos—personally completing almost a thousand Uber driving and delivery trips to sharpen his product insight and user empathy—and his “ship, ship, ship” mantra, which drives rapid iteration across Uber’s global teams.

Research Software 101

Research Software ChatGPT Data Visualization User Testing 101

Product Innovation Educators

JULY 22, 2024

Two hours is not a big time commitment, and it helps you get a group of stakeholders all together to solve a problem. Get to Know Your User (30 minutes) First things first – who are you solving for? This step is all about understanding who your user is. ” Perhaps users are spending a lot of time on manual tasks.

User Testing 301

User Testing Data Visualization Research Software Feedback Software 301

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. With the release of ChatGPT, it seems like a digital assistant has arrived. What is ChatGPT? Let’s get started!

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Lenny Rachitsky

MAY 19, 2025

A step-by-step process for creating GPTs that “think like you” by reverse engineering your own decision criteria 2. Practical techniques for improving team writing and presentations with AI-powered feedback 4. Why GPTs are the perfect tool for scaling good management practices without requiring prompt engineering skills 5.

User Testing 81

User Testing ChatGPT Feedback Software Research Software 81

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Let’s have feedback loops. Lots of that.

Product Research 321

Product Research User Testing Research Software Feedback Software 321

UX Planet

APRIL 19, 2025

Systems like ChatGPT, Claude, Midjourney, and DALLE are not just assistants; they are collaborators with creative capabilities of theirown. How can we protect vulnerable users? I realized much of the user frustration with generative AI systems stems from a mismatch between expectations and actual performance.

Generative AI 95

Generative AI Research Software Data Visualization Analytic Tools 95

Intercom, Inc.

JANUARY 31, 2023

The arrival of ChatGPT just eight weeks ago was a watershed moment. And Intercom’s area of focus – customer service – is among those most poised to benefit. ChatGPT suffers from “hallucinations” – confidently providing incorrect information.

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

Lenny Rachitsky

MAY 25, 2025

At OpenAI, she established marketing foundations for ChatGPT for consumers and enterprises, as well as their developer API platform. What pricing experiments actually move revenue? Turn awareness into “use-case epiphanies”: OpenAI didn’t need more eyeballs; it needed to teach people how ChatGPT fits their daily work.

Analytic Tools 85

Analytic Tools User Testing ChatGPT Marketing 85

UX Planet

NOVEMBER 13, 2024

Maybe you’ve even tried some popular AI tools, like the good ol’ ChatGPT. Well, stick with me as I walk you through the right AI tools for user research, ideation, wireframing, color generation, and UI design. But did you know that certain AI tools work best at specific phases of the design process? What do I mean by that?

Research Software 105

Research Software Feedback Software Data Visualization UX 105

Product Innovation Educators

JULY 29, 2024

ODI shifts focus from generating ideas to understanding and addressing customer needs, leading to more successful products and innovations. Let’s gain perspective from the knowledge and experience of one of the most influential people in product innovation, Tony Ulwick. ” This question led to valuable insights.

Data Visualization 284

Data Visualization Research Software Product Research Product Manager 284

Product Talk

JANUARY 10, 2024

Image created by ChatGPT 4 using DALL-E 2 Happy New Year! We had plans to travel, to ski and mountain bike, and to devote some time to our learning goals. Instead of traveling and recharging, we spent a lot of time at home recovering. And maybe even finally take some time away. But alas, the year didn’t go as planned.

Feedback Software 288

Feedback Software Product Research ChatGPT Travel 288

Lenny Rachitsky

MAY 15, 2025

Dmitry Zlokazov is the head of product at Revolut, the $45 billion fintech giant operating in over 50 countries, serving more than 50 million customers, and producing some of the world’s top product leaders. Never compromise on polish: While MVPs can have limited functionality, Revolut never compromises on quality and UX.

Weak Development Team 78

Weak Development Team Technical Review Software Review Feedback Software 78

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. What makes this guide extra special? Coffee Shops (e.g.,

User Testing 148

User Testing Product Research Customer Experience Customer Feedback 148

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. But if there’s one thing we learned about social media over time, it’s this – do not get distracted by the hype.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

People-First Product Leadership

NOVEMBER 5, 2024

This guide breaks down the essentials: Customer Insight, Market Analysis, Organizational Impact, and Technical Mastery. Someone with a growth mindset views intelligence, abilities, and talents as learnable and improvable through effort. ” Every time you hear a voice saying: “You are not.”

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

The Product Coalition

APRIL 28, 2023

We are living in exciting times — the area of the rise of AI tools. Product Management is a challenging and dynamic field that requires constant adaptation to new technological developments on the one hand and changing customer and market demands on the other hand. You probably heard about chatGPT and the daily changes in the field.

ChatGPT 97

ChatGPT Reporting Tools Feedback Software Research Software 97

UX Planet

MAY 1, 2025

Artificial intelligence is not just a backend technology anymoreits now front and center in the user experience. Chatbot &Copilot Example: ChatGPT, Bing Copilot, Khanmigo, DuolingoMax Conversational AI is everywherefrom productivity tools to learning platforms. tutor, coach, assistant) - Transparent contextwindows 3.

Feedback Software 70

Feedback Software Artificial Inteligence ChatGPT Generative AI 70

Lenny Rachitsky

JUNE 24, 2025

Below is an “explain it to me like I’m 5” definition of the 20+ most common AI terms, drawn from my own understanding, a bunch of research, and feedback from my most AI-pilled friends. Some, which focus on language—like ChatGPT o3 , Claude Sonnet 4 , Gemini 2.5 There are many different types of AI models.

Artificial Inteligence 133

Artificial Inteligence Data Visualization ChatGPT Research Software 133

The Product Coalition

JULY 4, 2023

In this article we’ll describe our own Product Hunt launch experience. The experience of three launches, to be precise! Now we’re ready to share our experience and the discoveries we’ve made on this journey. How we launched on Product Hunt three different times Each time we were promoting our product Nitro.

Customer Experience 147

Customer Experience B2B ChatGPT Reporting Tools 147

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

Userpilot

JULY 30, 2024

User interface design is not just about drawing buttons and icons—it’s about designing the way users can interact with your product. UI design focuses on visual aspects, while UX design covers the overall product experience , both working together to create cohesive digital experiences. Command-Line Interface (CLI).

User Testing 105

User Testing Feedback Software Analytic Tools Research Software 105

Product Innovation Educators

OCTOBER 14, 2024

We need to figure out how to use AI to make products that customers will love, while also dealing with all the new things AI brings to the table. Brian recommends the tool Perplexity.ai, which removes hallucinations and brings in real-time information. for real-time information gathering and fact-checking.

Artificial Inteligence 243

Artificial Inteligence Research Software Data Visualization Reporting Tools 243

UX Planet

FEBRUARY 25, 2024

I have been using ChatGPT Pro every day for a year now and Gemini Advanced every day for a week. ChatGPT Pro vs Gemini Advanced Now let’s test each of them with different prompts to showcase different scenarios and results. ChatGPT Pro Response Sure, I’ll create five simple and effective email templates for cold emailing.

ChatGPT 98

ChatGPT User Testing Customer Feedback Research Software 98

Userpilot

JANUARY 8, 2024

Looking for customer onboarding practices to implement for your product? Features to look out for in the right customer onboarding tool. TL;DR Customer onboarding is the process of guiding new users to understand, adopt, and make the most of your product. Lower the time to value. Improve product adoption.

Feedback Software 104

Feedback Software Analytic Tools User Testing Customer Feedback 104

Userpilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. AI can be used at all stages of user onboarding.

Artificial Inteligence 97

Artificial Inteligence User Testing Feedback Software Customer Experience 97

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105