Usersnap

APRIL 29, 2023

With the release of ChatGPT, it seems like a digital assistant has arrived. ChatGPT on the other hand is easy to access, use and train for anyone. In this article, we’ll explore what ChatGPT is and how it works. You’ll be able to understand how chatGPT can be a great tool for product management.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

People-First Product Leadership

NOVEMBER 5, 2024

Conduct training sessions exploring case studies of companies that successfully made this transition, highlighting the benefits in growth, user satisfaction, and business outcomes. Have engineers involved in product discovery and direct customer interaction share their insights with other engineers. Lean into your triads.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Improve customer satisfaction. What makes Alchemer Pulse different from other AI models for customer experience?

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Intercom, Inc.

JANUARY 31, 2023

 In December, our Director of Machine Learning, Fergal Reid , and I sat down to chat about the launch of ChatGPT : the good, the bad, the promise, the hype. Here are some of the key takeaways: The ability of ChatGPT models to process natural language in multi-sentence conversations continues to improve and unlock new possibilities.

Generative AI 129

Generative AI Customer Experience ChatGPT Artificial Inteligence 129

Userpilot

AUGUST 15, 2023

Customer retention rate : The percentage of customers you retain over a period. In SaaS, this often refers to customers who immediately renew their subscription plan. Customer Satisfaction Score : Tracks how happy customers are with your new product. But this was no accident.

Product launches 98

Product launches User Testing Feedback Software Research Software 98

Userpilot

FEBRUARY 21, 2024

TL;DR Data analytics is about transforming unstructured data into actionable insights to enhance customer understanding, product features, business operations, and strategic decision-making, ultimately driving growth and user satisfaction. Product analysis with Userpilot.

Data Visualization 102

Data Visualization Analytic Tools Research Software Artificial Inteligence 102

Userpilot

JULY 30, 2024

Natural Language Interface (NLI) : Interfaces that allow users to interact through spoken (a voice user interface) or written natural language (a chat). NLIs are used in virtual assistants like Siri, Alexa, and even ChatGPT. Book a Userpilot demo to see how you can do it without coding!

User Testing 105

User Testing Feedback Software Analytic Tools Research Software 105

Userpilot

FEBRUARY 25, 2024

Also, design your sign-up page to provide a smooth sign-up flow for users. Proactive support is now key to user satisfaction In an era where users are spoilt for choice, great customer service quickly stands out. New users get access to tailored onboardings based on features of their interest.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Usersnap

MARCH 22, 2023

That will change with the power of intelligent services like ChatGPT (powered by OpenAI). ChatGPT prompt for analyzing feedback items AI can revolutionize customer feedback analysis by automating many of these tasks. Have you ever had a product that got tens of thousands of feedback items from users?

Customer Feedback 52

Customer Feedback User Testing Feedback Software Artificial Inteligence 52

Userpilot

AUGUST 27, 2024

Collect zero-party data : Collecting zero-party data allows for more accurate personalization and gives customers control over their data—building more trust. Personalization : Personalizing the user journey increases customer satisfaction , retention, and revenue—it’s no longer optional.

User Testing 104

User Testing Analytic Tools Feedback Software Research Software 104

Userpilot

JANUARY 8, 2024

You can gather more data later in the customer journey. Also, consider implementing SSO to make login easy for users. Here’s an example from ChatGPT: ChatGPT’s simple login/signup. Create a personalized onboarding process for new users Use the data from your welcome surveys to create a personalized experience.

Feedback Software 104

Feedback Software Analytic Tools User Testing Customer Feedback 104

Userpilot

APRIL 24, 2024

Apart from chatGPT, there are dozens of dedicated AI writing tools , and many companies, including Userpilot, embed such capabilities into their products. Perform sentiment analysis on customer feedback AI is not only great at analyzing quantitative data but also qualitative user feedback. Userpilot AI writing assistant.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

UX Studio

APRIL 5, 2024

An Everyday Example of Prompting Difficulties Suppose you are not an experienced user of these tools. You decide to write a blog post on a specific topic and turn to ChatGPT to help with the writing, ultimately saving a significant amount of time. This may be ChatGPT or any other tool – to create big bodies of copy.

Research Software 50

Research Software Feedback Software Data Visualization User Testing 50

Gainsight

AUGUST 20, 2024

Fast forward to the 2020s, AI is now an integral part of business, thanks to advancements like OpenAI’s ChatGPT, which have shifted AI from research labs to mainstream technology. AI’s potential in Customer Success is multifaceted. Select the Right AI Tools: With numerous AI tools available, choosing the right ones is crucial.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Lenny Rachitsky

JULY 9, 2024

As a result, most people underestimate how close ChatGPT and other tools are to replacing the work of a human. Whenever you see the headline of an article or scientific paper that says “ChatGPT can’t do x,” it’s usually because they didn’t use the latest model and didn’t make use of prompt engineering.

Reporting Tools 109

Reporting Tools Product Research Research Software Feedback Software 109

Userpilot

JULY 24, 2023

Consider a few: Chat GPT OpenAI released a demo of ChatGPT on November 20, 2022. Although this was the third iteration of the GPT (GPT-1 was released in June 2018), it was only with this release that GPT went truly viral. In just five days, ChatGPT had attracted over a million users.

Product launches 98

Product launches User Testing Product Research Feedback Software 98

Userpilot

MARCH 7, 2024

Whether you're looking at user engagement from the user activity or business effort perspective, it's essential for product success. Highly engaged users are an indication that the product satisfies their needs and provides a positive experience. CSAT CSAT is a measure of customer satisfaction.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

JANUARY 2, 2025

Privacy assurance builds trust: Canvas explicit note about handling sensitive information reassures users and encourages participation. HubSpot’s customer satisfaction survey HubSpots CSAT survey uses a simple 7-point rating scale to measure customer satisfaction after a specific interaction.

User Testing 102

User Testing Product Research Data Visualization Customer Feedback 102