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Announcing Intercom’s new AI features

Intercom, Inc.

The arrival of ChatGPT just eight weeks ago was a watershed moment. However, getting from technological breakthrough to useful applications is far from straightforward. However, getting from technological breakthrough to useful applications is far from straightforward. Great stuff!”

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Y Oslo 2024: When It Comes to Discovery, Something is Better Than Nothing

Product Talk

The second big trend that I see is companies are finallyafter decades of UXers advocating for including the customer in the processstarting to recognize this is not a nice-to-have. I identify as a coach and not a consultant. I’m trying to look for trends across them. It is an absolute requirement. Here’s the thing.

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Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways

UX Planet

Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK. Such an aggressive investment trend reflects a broader recognition that generative AI is no longer a future bet — it’s a current imperative.

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Expert Spotlight: Brandon Shalton – Turning Data Into Information

Arkenea

Brandon Shalton, a technologist with decades of experience applying technology to solve human problems talks about AI integration as a tool to help in scaling healthcare delivery, thinking different for fostering innovation and what it takes for being a successful healthcare CTO. Connect with Brandon on LinkedIn here.

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Of Moats and Moat Busters

Crafty CTO

The Leaked Google Memo On May 4th, SemiAnalysis, a boutique semiconductor research and consulting firm, published a leaked internal document authored by a Google researcher. That emergence, of course, was only the latest ratchet-up in a series of accelerations that began with the Stable Diffusion Moment and ChatGPT in summer to fall 2022.

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