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AI Threats: How AI Is Already Being Utilized by Malicious Actors

The Product Coalition

With the latest popularity of ChatGPT, I assume all enterprises and governments will use AI in the next five years. With ChatGPT, fraudsters can easily create fake websites, consumer reviews, and posts. Voice systems can simulate a real conversation and easily adapt to our responses. We are already aware of these issues.

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The EU AI Legislation Sets the Bar for Safety and Compliance

The Product Coalition

The Test This new law applies to anyone who places an AI system in the EU. The law’s priority is to ensure AI systems are safe, transparent, traceable, non-discriminatory, and environmentally friendly. The people should oversee the AI systems rather than automation to prevent harmful outcomes.

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Story-Based Customer Interviews Uncover Much-Needed Context

Product Talk

We review our product analytics every morning. I collectively call these opportunities because they are opportunities to intervene positively in our customers’ lives. This is classic System 1 vs. System 2 thinking. System 1 saves energy and effort, but is prone to errors (e.g. We understand our market.

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Permission To Stay Focused

Mironov Consulting

Some context: The typical product manager ( PdM ) gets dozens of new requests and demands and ideas and suggestions and escalations and bug reports and customer complaints and ChatGPT-generated word salads each day.  Crack the WIP Agilists and systems thinkers call this the WIP/Work in Progress.  There’s

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2022 on Inside Intercom

Intercom, Inc.

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Intercom on Product: How ChatGPT changed everything.

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Product Briefing – November 2, 2023

Department of Product

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. Finally, if you’re looking for new ways to test pricing and positioning before releasing a new product or feature, this tool could really help. Enjoy the rest of your week!

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AI in Education: A Critical Look at the Road Ahead

UX Studio

DALL-E 3 A rushed shift toward digital education The pandemic has turned the usually well-ordered systems of education upside-down. And when I say student, that encompasses the learners in formal education and school systems. Many institutions were forced to go virtual practically overnight. Enhancement or transformation?