Userpilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. This article is going to dive into the Appcues vs Pendo debate and try to answer a key question… Which is the better tool for driving customer success? That’s a stark comparison to Userpilot.

Analytic Tools 82

Analytic Tools Feedback Software User Testing Customer Experience 82

The Product Coalition

JUNE 11, 2020

And the next ones usually go as “Now we have a better understanding of the main features our product has to have” and “Now we know they don’t have this feature we want to add, so it will be our differentiating point”. I’m not saying the feature comparison isn’t useful. Sadly, all of these are huge delusion.

Systems Review 78

Systems Review Feedback Software Differentiation User Testing 78

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we'll go through the main differences between both tools to help you understand which one is better for you. What is Google Analytics?

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. It shows what you can do for them and why they should pick your solution. Consider using Userpilot to help deliver in-app messaging and experiences, code-free! What is product messaging in SaaS?

Research Software 52

Research Software Feedback Software Messaging User Friction 52

Userpilot

APRIL 19, 2024

TL;DR Net Promoter Score (NPS) is a simple but powerful metric used to predict customer loyalty , satisfaction, and likelihood of recommending a company’s product or service, which is critical for business growth, especially in the SaaS industry. Net Promoter Score surveys help shine a light on what’s working well and potential improvements.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Feedback surveys, loyalty programs, and excellent service turn them into influencers. Providing valuable content to assist comparison shopping helps brands stand out.

Data Visualization 76

Data Visualization User Testing Analytic Tools Customer Feedback 76

Userpilot

MAY 30, 2022

Feature request surveys are another good way of understanding your new users’ needs by getting feedback on the features. There are numerous tools in the market that can help you segment customers based on their needs. There are numerous tools in the market that can help you segment customers based on their needs.

Data Visualization 91

Data Visualization Feedback Software Research Software Analytic Tools 91

Userpilot

FEBRUARY 25, 2024

The model is quick to implement, making it one of the best product development frameworks for SaaS. TL;DR The Kano model is a product development framework that helps identify and categorize customer needs based on the level of delight they can deliver in comparison to the effort invested. Practical explanation of how it works.

Customer Satisfaction 87

Customer Satisfaction User Testing Customer Experience Customer Feedback 87

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. Regularly gather customer feedback, for example, via in-app surveys , to enhance their experience and retain them.

Analytic Tools 78

Analytic Tools Data Visualization Research Software Onboarding KPIs 78

Userpilot

NOVEMBER 19, 2022

The benefits of embedding a product service management role in your organization include improved differentiation thanks to ongoing incremental innovation. To achieve that they use a range of techniques, like review research, user interviews, feedback , or product usage tracking. Want to see how? Book the demo!

Data Visualization 91

Data Visualization User Testing Research Software Feedback Software 91

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Feedback surveys, loyalty programs, and excellent service turn them into influencers. Providing valuable content to assist comparison shopping helps brands stand out.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. It might seem like a time sink at first, but thoroughly researching solutions will save you time in the long run. With that in mind, we’ve put together a comparison breakdown to help you out.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

Userpilot

MAY 19, 2022

As a UX designer , you aim to create app designs that facilitate the best experience. User testing allows you to gather feedback and check how efficient the product is while measuring customer satisfaction. This allows you to gather feedback and check how efficient the product is while measuring customer satisfaction.

Customer Experience 72

Customer Experience User Experience User Testing Customer Feedback 72

Gainsight

MAY 8, 2019

Evaluating software is tough. The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. Buying the wrong software and getting stuck with a product that doesn’t serve your needs. Pendo was originally created as a web analytics tool. Sure, it sounds like work.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

Pragmatic Marketing

APRIL 27, 2020

Given the current circumstances the world finds itself in, in-home usage testing (iHUTs) provides an optimal method for gathering needed feedback to continually improve. A Systems Approach. The monadic, sequential monadic, paired-comparison and proto-monadic research designs are the most widely used for product testing.

User Testing 91

User Testing Product Research Customer Experience Testing 91

Pragmatic Marketing

APRIL 27, 2020

Given the current circumstances the world finds itself in, in-home usage testing (iHUTs) provides an optimal method for gathering needed feedback to continually improve. A Systems Approach. The monadic, sequential monadic, paired-comparison and proto-monadic research designs are the most widely used for product testing.

User Testing 91

User Testing Product Research Customer Experience Testing 91

Gainsight

JUNE 20, 2019

Luckily, there are more solutions available than ever before to help product managers solve these issues. With so many solutions available, how do you know which one is right for you? Every platform and tool claims to be the best in their field, but how do you know which is the best choice for you? Comparisons.

Data Visualization 45

Data Visualization Analytic Tools Feedback Software Reporting Tools 45

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Data Visualization 87

Revulytics

AUGUST 4, 2017

But usage intelligence for desktop applications across different operating systems isn’t its best game and, as such, it’s really not playing at the game’s highest level, and will have a hard time ever being as good at it as those who have focused on it for years. No ability to close the feedback loop.

Data Visualization 63

Data Visualization Reporting Tools Analytic Tools Customer Feedback 63

ProductPlan

AUGUST 23, 2022

Your product will integrate with accounting software, CRMs, and inventory systems. Product leaders can utilize customer feedback before the product is released. When your team tackles a problem needing a solution, customer feedback should be echoed in every product roadmap, user story , and requirement.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Intercom, Inc.

JULY 26, 2018

He craved thoughtful feedback from real customers (instead of free beta users) and rushed to market. About five years ago, I had a couple other SaaS products in the survey space, and at the time getting things related to SaaS metrics was an exercise in futility with lots of Excel spreadsheets or hacking to get these little internal tools.

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137

Department of Product

MAY 22, 2020

by definition, it won’t please everyone (and if it’s a reimagination of a 30yr old popular/global product, will displease many) pic.twitter.com/LaJ6oJlwcD — scott belsky (@scottbelsky) November 7, 2019 The feedback on the first version of the app was brutal. I recommended the app to lots of friends and family. You guessed it.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Amplitude

MARCH 11, 2020

Then they solicit feedback from internal stakeholders to inform planning. Users provide feedback only to have ideas and suggestions added to the end of a long queue (“we’ll consider that in 3 quarters”). Align on opportunities before diving into solutions. Opportunities are significant user needs with varied possible solutions.

Data Visualization 100

Data Visualization User Testing Product Strategy Product Research 100

Userpilot

JUNE 27, 2023

We know that choosing the best product adoption platform for your SaaS is difficult. So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros, and cons – than what you’ll find on review sites. Let’s dig in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Let’s dive straight in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 30, 2023

Confused between Whatfix, Product Fruits, and Userpilot for your SaaS? Selecting the ideal product growth platform for your SaaS can be quite challenging. Review sites often fall short, which is why we’re here to provide you with an in-depth comparison of these three tools. Try the best one!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 8, 2023

Selecting the optimal product adoption platform for your SaaS can be a challenging task. Whether your primary objective is to improve your user onboarding or product analytics, gather user feedback, or NPS, you will obtain a detailed comparison of Appcues, Usetiful, and Userpilot to determine which one suits your requirements best.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 23, 2023

We know that choosing the best product adoption platform for your SaaS is difficult. So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros and cons – than what you’ll find on review sites. Let’s dig in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

Is Walkme or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? The tool you choose should help you accomplish your goals by providing the functionality you need. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Usersnap

SEPTEMBER 20, 2021

Even if you don’t have your customer feedback software yet, you’re still doing everything possible to satisfy your customers. Well, your answers lie in customer feedback (?? However, you need the best customer feedback tools for collecting the information from your customers. Follow-up With Tool Reviews 2.

Feedback Software 52

Feedback Software Research Software Reporting Tools User Testing 52

Userpilot

FEBRUARY 23, 2023

Is Whatfix or Walkme the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Whatfix and Walkme are good tools for customer feedback.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

AUGUST 30, 2023

Heat map tools allow you to track user actions on your website or app. In this article, we’ll cover the 10 best heat map tools to help you choose the one most suited to your business needs. TL;DR Heat map tools are data visualization tools that represent data values with color gradients.

Data Visualization 84

Data Visualization Analytic Tools Reporting Tools Feedback Software 84

Userpilot

SEPTEMBER 7, 2023

While all the buzz may be around differentiating yourself, understanding your similarities to other solutions is just as important to product-led growth — if not more important. requiring a free trial before they sign up for a paid SaaS subscription). What are points of parity?

Analytic Tools 83

Analytic Tools Feedback Software User Testing Product Research 83

Userpilot

MARCH 24, 2023

What are the Appcues alternatives you should compare before choosing a digital adoption platform for user onboarding ? Chameleon- more advanced feedback options compared to Appcues at a cheaper price. Pendo – alternative for mobile app adoption and more in-depth analytics. What is Appcues?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 14, 2024

Can SaaS companies maximize it? Regularly track customer data through feedback surveys and in-app analytics to ensure your tool is solving core user needs. What if you’re in a sector like B2B SaaS that often involves structured decision-making with multiple stakeholders? Absolutely. Image source. ’ moment.

Data Visualization 89

Data Visualization User Testing Analytic Tools Customer Experience 89

Userpilot

FEBRUARY 27, 2023

Is Walkme or Userlane the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52