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The Most Common UX Design Mistakes SaaS Companies Make

Userpilot

If you’re looking to improve user engagement and experience, start by avoiding some of the most common UX design mistakes. As UX is a crucial element, it’s important for you to know what results in a poor user experience. Avoiding UX debt. What is UX design? Why is having a seamless UX design important?

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UX vs CX (User Experience vs Customer Experience): Explaining 4 Key Differences

Userpilot

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

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6 Customer Fit Types and How to Use Them To Drive Customer Success

Userpilot

Without it, you’d find yourself implementing features for the wrong customers, distorting your value proposition, and leading your customer support (CS) team to burnout from dealing with bad-fit users. 75% of companies will break up with poor-fit customers, according to Gartner. Let’s go over the concepts.

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Human-Centered Design vs Design Thinking Process: Is There a Difference?

Userpilot

Which design approach should UX designers use during product development? TL; DR. Human-centered design (HCD) puts people at the center of every development process. It incorporates user feedback , deep empathy for users, user sentiment, and user behavior into product development to design responsive products.

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Appcues vs. WalkMe: Which is Better for Your Product Adoption Strategy?

Userpilot

We’ve prepared an in-depth, honest comparison and review of two top tools for feature adoption that we’ve either experienced first-hand or that have been used by friends at other SaaS companies. This may not happen because your product is bad, but rather because the user can’t find or understand the feature that they need.

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In-Depth Guide to GA4 Path Exploration (+Better Alternative)

Userpilot

The report allows teams to understand how users navigate their website or application, identify the top pages visited after the homepage, find out what causes friction in the user journey, identify top-performing pages and features, and analyze user paths leading to conversions. Node types in the GA4 path exploration report.

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40+ Voice of The Customer Questions For Collecting Insightful Feedback

Userpilot

This data allows product managers to make more informed product development and roadmap planning decisions. Send competitor questions at different points in the user journey to identify and fix weak points and double down on strengths. What strengths and weaknesses of our competitors’ products/services have you noticed?