Conference Positioning Software Engineering User Friction 
Intercom, Inc.
APRIL 22, 2019
Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.
PMLesson's Ace the PM Interview
APRIL 19, 2020
Without previously having a PM job, it is vital to position your resume to appear as if you were already doing PM related tasks in your current consulting role. You do not have to have a software engineering background, but you should at the minimum be a good partner to developers.
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PMLesson's Ace the PM Interview
APRIL 19, 2020
Without previously having a PM job, it is vital to position your resume to appear as if you were already doing PM related tasks in your current consulting role. You do not have to have a software engineering background, but you should at the minimum be a good partner to developers.
Business of Software Conference
NOVEMBER 30, 2023
Solve for the customer – even if it means being a little unfocused. Rethink your customers’ lifetime value. Shah tells the story of when he was a young software engineer working for a major company – many years before he co-founded HubSpot. Solve for the customer – even if it means being a little unfocused.
Product Talk
SEPTEMBER 6, 2023
In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Why do you need to talk to a customer?
Mind the Product
FEBRUARY 12, 2020
They’ll go off with their designers and come up with a grand vision to toss over the wall to the engineers for implementation. In my experience, engineers should be involved in the product thinking process. Give engineers the freedom to do their job (Image: Shutterstock). So, leave them the freedom to do their job.
Product Talk
AUGUST 2, 2023
I recently spoke on this topic at the Product at Heart conference in Hamburg, Germany. In my book, Continuous Discovery Habits , I define continuous discovery as at a minimum weekly touchpoints with customers by the team that’s building the product where they conduct small research activities in pursuit of a desired product outcome.
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