Intercom, Inc.

JUNE 23, 2021

You can’t build software without encountering incidents – from critical bugs to full-blown outages, dealing with incidents are an inevitable part of the process. As a result, you’ll find no shortage of articles telling you how to write a review – or as they’re commonly known, a post mortem – of your incident. Ask five key questions.

Systems Review 129

Systems Review Software Review Construction Reporting Tools 129

Mind the Product

OCTOBER 27, 2016

It’s a common-sense approach, but customer attitudes are shifting significantly, which means there’s a growing need for both teams to get each other’s backs in order to effectively deliver a seamless customer experience. It’s becoming a less and less reliable model for how customers actually engage with brands and businesses.

Customer Experience 204

Customer Experience User Testing Customer Feedback Weak Development Team 204

Userpilot

SEPTEMBER 24, 2024

Deploying the major types of survey questions enables you to understand your customers better and make more data-driven product improvements. We'll delve into 11 types of survey questions, providing concrete survey question examples and best practices to help you collect accurate feedback at scale. MCG survey question.

Data Visualization 111

Data Visualization Customer Feedback Product Research User Testing 111

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc. Strategy first, technology second.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Atlassian

JANUARY 21, 2022

Now more than ever, performance reviews provide an important opportunity to launch candid conversations about future goals. By sharing the written review ahead of time, managers can set the foundation for positive communication. And somehow, so do performance reviews. Self reviews are a common component in performance reviews.

Software Review 123

Software Review User Testing Construction Product Research 123

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 133

Reporting Tools Agile Feedback Software User Testing 133

Product Innovation Educators

NOVEMBER 18, 2024

A framework for product launch success Watch on YouTube TLDR In this episode of Product Mastery Now, I interview James Whitman, author of LAUNCH Code and founder of Growth Guidepost. James shares insights from his research studying companies that consistently launch successful products.

User Testing 106

User Testing Product Research Product launches Research Software 106

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it?

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Mind the Product

SEPTEMBER 20, 2018

They work at the intersection of the User Experience, Business, and Technical teams, and have the opportunity to tap into the collective knowledge of these teams, in addition to their own interactions with the market. Product managers have a unique view on what’s happening across the business, provided the relationships are working well.

User Testing 183

User Testing Customer Feedback Customer Experience Product Research 183

Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. The three tools I typically use for this are product reviews, weekly metric reviews, and OKR reviews.

Systems Review 141

Systems Review Feedback Software Weak Development Team Technical Review 141

Intercom, Inc.

JULY 16, 2022

A customer data platform is software that pulls in multiple data streams into one consistent database that helps to organize and manage customer data. . What is the purpose of a customer data platform? To understand the purpose of a customer data platform, it helps to look at some third-party definitions. .

Analytic Tools 118

Analytic Tools Data Visualization User Testing Customer Experience 118

Sachin Rekhi

MARCH 1, 2020

I have the most perspectives and insights to share in these domains because I live and struggle with them each and every workday. I'm often given the feedback that many of my essays apply equally well in roles outside of product management and I certainly think that's true. The Hierarchy of User Friction. Book reviews.

Data Visualization 198

Data Visualization User Testing Customer Feedback Software Review 198

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts.

User Testing 98

User Testing Data Visualization Customer Feedback Customer Experience 98

The Product Coalition

NOVEMBER 24, 2020

On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective. Still, in any case, a good Scrum Master will want the Scrum Team to be a part of this process (whether by participating in user interviews or running experiments).

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Lenny Rachitsky

APRIL 30, 2024

With fewer than 50 employees, the company has a user base that’s grown to more than (an estimated) 50 million. Fill out this short survey if you use Perplexity regularly, and they’ll reach out to conduct a user interview. I assume much of your success has been due to hiring well, and keeping a very high bar.

Data Visualization 141

Data Visualization User Testing Technical Review Product Research 141

Userpilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. They are loyal customers and will recommend your product , given the opportunity.

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Userpilot

MARCH 4, 2024

In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. TL;DR User behavior patterns are the systematic ways users interact with a website and app. Book a demo now to begin.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

Userpilot

MAY 14, 2024

A customer behavior model reveals the external and intrinsic factors influencing buying decisions. This article covers 12 of the most common customer behavior models and how to maximize them for better product management. Customer behavior models also help them improve user experience and boost customer retention.

Data Visualization 105

Data Visualization User Testing Analytic Tools Customer Experience 105

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? But great documentation doesn’t happen by accident.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Roman Pichler

JULY 11, 2016

But let the ScrumMaster or coach tackle people, process, and organisational issues; let the development team figure out what needs to be done to implement the user stories and other product backlog items. Provide constructive feedback and share your concerns. Assume that the team members want to do their best.

Weak Development Team 161

Weak Development Team Development Research Software Feedback Software 161

Userpilot

JANUARY 7, 2020

More specifically, the Product owner will oversee the roadmap’s construction. That might include other Product managers, and also people from different teams, such as Customer Success managers. Your Customer Success team may want to check on the status of a customer’s feature request. per user per month.

Feedback Software 131

Feedback Software Roadmap Customer Feedback User Testing 131

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. The platform allows you to build product tours and walkthroughs without any coding.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

NOVEMBER 29, 2023

Progress reports focus on what has been achieved since the last review and include recommendations for future steps. Regularly reflect on your reports and act on the feedback from stakeholders to make them more thorough and informative. Otherwise, the performance reports won’t be accurate and people will dread their reviews.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Feedback Software 105

Split

FEBRUARY 23, 2023

The usage of a single, common codebase by all developers on a team is emphasized by the software development method known as trunk-based development (TBD). With frequent integrations and codebase validations, this strategy ensures that the code is constantly in a usable state. Finally, automation boosts software quality assurance.

Feedback Software 96

Feedback Software Software Review Development User Testing 96

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction. It’s since become a popular way of measuring customer satisfaction. How to improve NPS. Key takeaways.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

PMLesson's Ace the PM Interview

DECEMBER 14, 2020

A common question for product managers, project managers, technical program managers, and software developers alike is what methodology to use given a project. Think about the complexity involved in developing and releasing a piece of software. This is where the actual software is built in the Waterfall methodology.

Technical Review 98

Technical Review Agile Development Team Review Software Review 98

Split

APRIL 24, 2024

Managing numerous testing environments poses a significant hurdle in the complex sphere of software development. Test environments are where code becomes a reality. These environments provide a controlled space for testing and refinement before a product is released to end users.

Feedback Software 59

Feedback Software Software Review User Testing Product Research 59

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JANUARY 27, 2022

That means you shouldn’t aim for zero churn but to drive revenue up to a point where it surpasses the amount you lose due to churn. Product churn is a metric that measures how many customers leave your product over a specific period. Customer acquisition costs 5-25 times more than customer retention.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

The Product Coalition

NOVEMBER 27, 2023

The growing number of public vertical SaaS winners worth billions of dollars, such as in health sciences (Veeva), construction (Procore), restaurants (Toast), and banking (nCino), demonstrates how cloud-based and mobile app development specialized to certain industries can become giant businesses. It is an expert in building payments.

Research Software 138

Research Software Feedback Software Reporting Tools User Testing 138

UX Planet

DECEMBER 19, 2023

I remembered what prompted those discussions and how those decisions were (and are) communicated to loyal users (hi Adobe, remember all the users who love XD and now have to jump to Figma). And the role design plays in informing those decisions and interacting in a constructive manner with clients/users.

Feedback Software 98

Feedback Software User Testing Analytic Tools Research Software 98

Intercom, Inc.

APRIL 22, 2021

Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback. You last chatted with us way back in 2018, when you shared your insights on engineering and infrastructure management. And it’s really thinking about the quality of the code in that area.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

The Product Coalition

DECEMBER 21, 2021

We decided to bypass the fads and the hype, and sat down for an insightful conversation about AI with the localization team leader from Alconost, Stas Kharevich. So does that mean there’s already localization software on the market that uses machine translation? That’s right, software that uses machine translation does exist.

Artificial Inteligence 132

Artificial Inteligence Analytic Tools Weak Development Team Data Visualization 132

Mironov Consulting

JANUARY 17, 2019

Many CEOs tell me that they (personally) are the best-informed people within their companies about what customers need , and they (personally) are best positioned to drive decisions on product priorities. CHROs finds great talent and creates useful review processes. Somehow, interpreting customer needs can feel different.

User Testing 97

User Testing Customer Experience Customer Feedback CTO Coach 97