Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? But great documentation doesn’t happen by accident.

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Usersnap

JUNE 24, 2022

Positive review response examples provide proof to the entire audience that your business is reliable. It’s vital customer feedback you need to validate that what your business is doing is on the right track! For this reason, businesses have an obligation to reply more to negative reviews. What Makes a Positive Review?

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User Testing Feedback Software Software Review Customer Feedback 52

Userpilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. They are loyal customers and will recommend your product , given the opportunity.

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Product Research User Testing Feedback Software Customer Feedback 98

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience.

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Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. The platform allows you to build product tours and walkthroughs without any coding.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Mind the Product

NOVEMBER 1, 2017

Eric is a senior developer at a medium-sized software company. Eric loves coding and is passionate about new products. A product persona is a fictional character created to represent a set of users that will react to your marketing mix (product, price, place, promotion) in a similar way. Unbelievable! Who is this person?

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Construction Workshop User Testing Customer Experience 92

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

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Feedback Software Analytic Tools Data Visualization User Testing 98

UX Planet

DECEMBER 19, 2023

I remembered what prompted those discussions and how those decisions were (and are) communicated to loyal users (hi Adobe, remember all the users who love XD and now have to jump to Figma). And the role design plays in informing those decisions and interacting in a constructive manner with clients/users.

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Feedback Software Analytic Tools User Testing Research Software 80

UX Planet

FEBRUARY 1, 2024

Understanding the diverse needs of your potential users. Imagine there are ten different types of users who will interact with your product, each with unique goals and ways of using the interface. UX User personas are like detailed maps that guide the development of a product to meet specific user needs.

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User Testing Research Software Feedback Software Analytic Tools 52

Gainsight

AUGUST 29, 2023

Customer Success (CS) has become a mission-critical discipline in SaaS and beyond, with 97% of the companies we surveyed this year reporting that they have a Customer Success function. In other words, if you’re reading this, chances are you use a Customer Success management platform. But do you have the right one?

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Reporting Tools Data Visualization User Friction User Testing 52

Userpilot

JUNE 25, 2024

The desire to connect product design and development together has led to the creation of agile methodologies, user-centered design, cross-team collaboration, and human-centered design (HCD). To bridge the gap between product design and development using our no-code platform, get your free Userpilot demo today! Spotify’s user interface.

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Research Software Feedback Software Product Research User Testing 52

UX Planet

FEBRUARY 21, 2024

As a Product Designer working in a high-performing software team, I am tasked and responsible for championing user value, ensuring that the end user's needs are met when using the product. For example, a user recruitment would typically take 3 days, same goes for my interview script writing.

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Feedback Software Research Software User Testing Product Research 81

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Stakeholders can be powerful and influential individuals.

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Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Have a pricing strategy that encourages users to engage with your product.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

PMLesson's Ace the PM Interview

DECEMBER 14, 2020

A common question for product managers, project managers, technical program managers, and software developers alike is what methodology to use given a project. Think about the complexity involved in developing and releasing a piece of software. This is where the actual software is built in the Waterfall methodology.

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The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. But I also recognized it was a significant change for stakeholders and customers. What about the customer’s goals?

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Userpilot

DECEMBER 18, 2022

After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

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Data Visualization Analytic Tools Feedback Software Product Research 98

Ronke PM

MARCH 26, 2024

It is crucial to persuade these individuals to embody the product's concept through their coding, testing, branding, research, and design. Leaders must ensure their teams understand how their work impacts customers and the organization. We walked them through our vision, product roadmap, customer value, business value, and KPIs.

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The Product Coalition

JUNE 14, 2022

Or the product is already operational, and people are using it, but you need to expand to more users and add new locales. The third phase is in-country review. Usually, we ask new translators to list the subject areas in which they’re most competent: software, tourism, or marketing, for instance.

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Feedback Software User Testing Systems Review Technical Review 125

The Product Coalition

DECEMBER 21, 2021

We decided to bypass the fads and the hype, and sat down for an insightful conversation about AI with the localization team leader from Alconost, Stas Kharevich. So does that mean there’s already localization software on the market that uses machine translation? That’s right, software that uses machine translation does exist.

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Artificial Inteligence Analytic Tools Weak Development Team Data Visualization 132

The Product HQ

JUNE 1, 2024

For starters, having sound knowledge of technical product development will make it easier for you to plan with software engineers. Having an understanding of their demands, challenges, and goals as software engineers will lay the foundation to provide and receive feedback and constructive criticism from both parties.

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Startups Product Management Product Manager Technical Review 52

Department of Product

OCTOBER 26, 2023

Discord is expanding its new monetization strategy, making its app hub available to users in Europe and the UK. Teams also continues to maintain its grip on the workplace comms space with more than 320 million monthly active users. Usage data pertains to the way a user interacts with a service.

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Userpilot

JANUARY 7, 2020

More specifically, the Product owner will oversee the roadmap’s construction. That might include other Product managers, and also people from different teams, such as Customer Success managers. Your Customer Success team may want to check on the status of a customer’s feature request. per user per month.

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Feedback Software Roadmap Customer Feedback User Testing 131

Modus Create

JANUARY 12, 2021

Never before has the customer been empowered with so many choices and information about those choices. Customers are savvy, informed, and ready to jump ship if a better product or service comes along. The three defining questions for any modern business are: How can we deliver more value to the customer?

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User Testing Customer Experience Technical Review Customer Feedback 59

Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. The three tools I typically use for this are product reviews, weekly metric reviews, and OKR reviews.

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Systems Review Feedback Software Weak Development Team Technical Review 141

Mind the Product

SEPTEMBER 20, 2018

They work at the intersection of the User Experience, Business, and Technical teams, and have the opportunity to tap into the collective knowledge of these teams, in addition to their own interactions with the market. Product managers have a unique view on what’s happening across the business, provided the relationships are working well.

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User Testing Customer Feedback Customer Experience Product Research 150

Mironov Consulting

JANUARY 17, 2019

Many CEOs tell me that they (personally) are the best-informed people within their companies about what customers need , and they (personally) are best positioned to drive decisions on product priorities. CHROs finds great talent and creates useful review processes. Somehow, interpreting customer needs can feel different.

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User Testing Customer Feedback Customer Experience CTO Coach 97

Userpilot

MAY 26, 2024

Is Appcues or Chameleon the best tool for customer feedback? And is there a better software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Appcues and Chameleon compare when it comes to collecting customer feedback.

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Feedback Software User Testing Customer Feedback Data Visualization 52

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience. Evaluation.

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Reporting Tools Research Software Data Visualization Feedback Software 52

Modus Create

SEPTEMBER 29, 2021

It involves envisioning new ways to solve problems, render services and deliver more functional products to customers. It suggests working in small teams and collaborating with the customer and other functional teams. The Agile mindset says the customer wins or the business loses. Encourage end-to-end feedback.

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Agile Feedback Software Software Review Technical Review 52

Usersnap

APRIL 27, 2022

We sat down with the team for preventing customer churn and were able to combine churn analytics with customer feedback to reduce it down to 4.26%. As the OKR driver for reducing SaaS churn, I faced an unknown opponent because I was unaware of why our customers were leaving us. In fact, we surpassed it significantly.

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Feedback Software Analytic Tools Research Software User Testing 52

The Product HQ

MAY 10, 2024

Have a solid technical background and understand the complexities of software development. Always be Open to Feedback That includes any constructive criticism that they may give. So don’t be afraid to mix things up and try out new ways to get your product in front of customers or improve its usability.

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Startups Customer Experience User Testing Technical Review 52

Mixpanel

JULY 22, 2021

This post is written by Human37 , a data-driven customer experience agency located in Brussels, Belgium. Human37 helps you define, design, implement and activate your tailored and future-proof customer data strategy. They aim to shape a world that provides a better customer experience for individuals. But why is that?

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Analytic Tools Data Visualization Enterprise Customer Feedback 95

Johanna Rothman

AUGUST 15, 2019

If you are not a software person by training, you might think typing is the thing we need to optimize for in software. Typing is the easiest part of writing software. The hard parts are these: Understanding what the person/team who touched the code before you did. Understanding the boundaries of the current code.

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Agile Software Review Technical Review User Testing 67

Alchemer Mobile

FEBRUARY 24, 2022

Delivering customer love starts with listening to your customers. To get a sense of how customers feel about your brand, you must start by tracking customer sentiment. This post covers five ways to track and evaluate customer sentiment. What is customer sentiment and why does it matter? No, not NPS.

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User Testing Feedback Software Customer Feedback Customer Experience 246

ProductPlan

FEBRUARY 1, 2023

Far more likely is that the product team identified a burning pain point, performed diligent research on the available options, carefully constructed a business case for management, and finally got the green light for a limited trial or a few seats to kick the tires.

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Feedback Software Data Visualization Research Software Systems Review 52

Userpilot

MARCH 11, 2024

Looking for an effective user engagement analysis tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your user engagement analysis needs. Let’s get started! Try Userpilot!

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Data Visualization Analytic Tools Feedback Software Software Review 52