Gainsight
DECEMBER 19, 2023
A carefully crafted customer journey is not static. If you’re facing the need to revisit and revamp your customer experience, our discussion with Mai Elizer, Senior Solutions Engineer at Comeet , offered invaluable insights into constructing a predictable and efficient customer journey.
UX Studio: Product Management
JUNE 14, 2024
Based on my experience and after a series of internal mentoring at UX studio, I observed a lot of similarities between Ryoba and how designers use feedback. I must acknowledge that there’s no miracle snake oil for solving the struggles of feedback. As a designer, you receive a lot of feedback every day.
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Haines-Group
DECEMBER 28, 2023
The Problem Customer research is needed to discover new needs or to gather impressions of existing products. Don’t we understand these customers well enough already! The Solution Of course, the central point of customer research is to disabuse us of our assumptions and to learn what is new.
Userpilot
MAY 20, 2024
The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it?
Atlassian
MARCH 31, 2022
Trying to be too nice when delivering feedback can confuse the receiver. Making sure you, as the feedback giver, are in the right frame of mind before delivering constructive criticism is an important step. Creating an environment of psychological safety can make it easier for people to take feedback without getting defensive.
Product Innovation Educators
MAY 23, 2022
How to load up your brain with your customers’ mindset. How do you figure out what your customers want? Is your product work based on what Sales wants, what an Executive or other HiPPO wants, what your competitor is doing, some insights gained about your customers, or something else?
Roman Pichler
JULY 8, 2024
3] Co-create the Product Strategy and Roadmap The traditional way to engage the stakeholders and secure their support is to present them with a draft strategy and roadmap, collect their feedback, update the plans, and, if necessary, show them the updated version. A great way to do this is to use the feedback framework shown in Figure 4.
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