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How to Conduct a UX Audit in SaaS

Userpilot

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Put it all together in a shareable UX audit report.

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Mental Models UX: What is It and How to Leverage It?

Userpilot

Implementing an in-app resource center will help users stay in the loop about your product and any recent changes to it. Userpilot can help you identify mental models with analytics reports or user feedback, align them using no-code flows, and proactively keep customers in the loop through announcements or resource centers.

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Product Manager: Seeking Help

The Product Guy

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. For Reports: “Seek wisdom, not labor” – Jordan Bergtraum. Identify at least one solution to solve the problem.

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Microsoft AppInsights or Revulytics Usage Intelligence?

Revulytics

Make Sure Your Software Usage Analytics Solution Was Designed For the Job. Most software companies want to know more about how their customers and trial users are engaging with their software. The solution has a name: software usage analytics. The solution has a name: software usage analytics.

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Relationship Goals: How to Resolve the Tension Between Product Management and Sales

Mind the Product

Product managers have a unique view on what’s happening across the business, provided the relationships are working well. Source: Martin Eriksson, Mind the Product. Source: Martin Eriksson, Mind the Product. I’ve experienced issues like this throughout my product management career.

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Tomorrow’s Product Managers Will Need Solid Data, Model and Problem Understanding

Bain Public

Tomorrow’s Product Managers Will Need Solid Data, Model, and Problem Understanding. When people talk about Product Management of the future, the first theme that comes to mind is artificial intelligence (AI). Product Managers can start implementing AI by adopting a bottom-up approach. Absolutely!

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

More than integrations and features and quarterly reports, back in August, Intercom turned 10. In this episode of Inside Intercom, we caught up with Hubert Palan, CEO of Productboard, for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page.