Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. What Is Customer Training? But you need training in order to scale.”

Education 52

Education User Testing Customer Experience Research Software 52

The Product Coalition

JUNE 5, 2018

She is also CEO and Founder of The Otobos Group, a communications consultancy specializing in project management, and an award winning writer. She also authored the books Social Media for Project Managers and Customer-Centric Project Management. " - from @Ahrefs study of 1 BILLION web pages." and Seth Godin Productions.

Analytic Tools 68

Analytic Tools Seminar Healthcare Leadership 68

Userpilot

NOVEMBER 24, 2022

A full-blown SaaS knowledge base is the best way to reduce support ticket volume since it makes information readily available to all users. Since investing in customer education initiatives will increase customer satisfaction, it should come as no surprise that it’ll have a direct impact on your bottom line.

Feedback Software 86

Feedback Software Analytic Tools Reporting Tools Data Visualization 86