The Product Coalition

JUNE 5, 2018

Simplify your project management software and watch employee productivity soar. She is also CEO and Founder of The Otobos Group, a communications consultancy specializing in project management, and an award winning writer. She also authored the books Social Media for Project Managers and Customer-Centric Project Management.

Analytic Tools 68

Analytic Tools Seminar Healthcare Leadership 68

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Training content can consist of written resources, tutorial videos , or in-app guidance through UI elements.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. What Is Customer Training?

Education 52

Education User Testing Customer Experience Research Software 52