Userpilot
FEBRUARY 22, 2024
Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.
The Product Coalition
JUNE 5, 2018
Simplify your project management software and watch employee productivity soar. Kevin describes himself as passionate about digital strategy, UX, social media, design, SEO, and analytics. Seth is the author of 18 best-selling books, a lecturer and TED Talk presenter, and educator at altMBA and The Marketing Seminar.
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Userpilot
NOVEMBER 24, 2022
Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Training content can consist of written resources, tutorial videos , or in-app guidance through UI elements.
Gainsight
FEBRUARY 2, 2024
The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. What Is Customer Training?
Userpilot
MARCH 25, 2024
Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value. Use checklists to guide users toward key actions within your app. Reduce churn with proactive customer service. Optimize your offboarding flow to reduce customer churn.
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