Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. Always use both UX analytics quantitative and qualitative data for better insights.

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Amplitude

NOVEMBER 26, 2019

Generating data is easy. Data is often not accessible unless you can write code. People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. It doesn’t have to be this way.

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Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Challenge #2: Agents are wasting time jumping between tools.

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Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. However, when building flows you don’t have access to many UI patterns or actions compared to other tools. NPS analytics in Appcues. Is that worth paying for?

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eG Innovations

MARCH 31, 2021

While the early months of lockdown were characterized by IT teams rushing to procure hardware, spinning up additional cloud services, and pushing through software contracts, we’re now in a place where we can take a step back, breathe, and figure out what the path forward is going to look like for digital workspaces. Register for the webinar.

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Reporting Tools Product Research Data Visualization Analytic Tools 98

UX Studio: Product Management

AUGUST 1, 2021

Measuring design and utilizing data are essential steps towards creating a sustainable product. Let me show you how to use data to improve your product. The answer is out there, and it lies in data. Metrics help turn data into digestible information, which can help in drawing conclusions and making decisions.

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Data Visualization Customer Feedback Customer Experience User Experience 132

Intercom, Inc.

MAY 25, 2021

We commissioned Forrester Consulting , an independent research firm, to dig deeper into these questions and explore how conversational experiences are fuelling customer retention and business growth for major companies. Messaging is rapidly becoming a key channel for customer support. Now, it’s second.

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User Testing Customer Experience Customer Feedback Product Research 260

The Product Coalition

JANUARY 26, 2022

At the same time, consolidation faces a big problem: it gets hard to collect real-time data on health issues. Chris’s team worked for a logistics service that tracked the ocean containers coming in and out of the ports. Source: everypig.com Pork production is quite a competitive environment in the US now.

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UX Planet

JANUARY 16, 2024

More importantly, we’ll provide you with the insights to navigate these treacherous waters successfully. You’re often tempted to skip or rush through the research phase, believing you can gather insights later on. Lack of research skills: Conducting effective research requires specific skills and tools.

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Branding User Testing Product Research Data Visualization 88

Usersnap

SEPTEMBER 12, 2023

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Userpilot

JULY 31, 2023

13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Provide self-service support with a resource center. Trigger exit surveys to prevent and reduce churn. Welcome survey asking about the user’s role. Collect and analyze customer feedback.

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Product Management Unpacked

JULY 9, 2020

Pendo offers a platform of tools that allows product managers to make their products better —whether they are at the beginning of their product roadmap deciding what to build or want to validate the direction for how their product evolves. However, Pendo’s platform of tools isn’t exactly what Crofts considers his primary product. “If

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Userpilot

OCTOBER 31, 2022

Use churn surveys and cancellation emails to learn why users churn and identify unsuitable user groups. Talk with your sales and customer service teams to better understand your customer profiles. Constantly fine-tune each negative persona with new data from your growing user base. Were they unhappy with the product or service?

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Userpilot

FEBRUARY 8, 2021

By combining these elements with your product analytics, you can get a complete picture of your most valuable customers. For an even more advanced segmentation, implement an NPS survey and compare that data with your revenue metrics. Segmentation is dividing a market or service based on common characteristics.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

The Product Coalition

OCTOBER 28, 2021

such as a lack of data protection, industrial espionage or cyber-attacks?—?are An attack on smart plush toys from Spiral Toys also made headlines that year: hackers had put the data of 800,000 users and two million private audio messages online. A correspondingly large amount of money flows into digitization projects.

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Userpilot

OCTOBER 7, 2021

The Guides in the trial were made from dummy data. Guides are built in Pendo's proprietary design tool, despite the fact that numerous Pendo users preferred to keep using their old Chrome extension (which was grandfathered in 2019). The product insights and analytics from this part of Pendo are mostly vanity data.

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Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. Those that do often gain insights into the needs of their customers, which ultimately translate into an improved product experience for users, higher activation and greater retention. What is an onboarding survey? Survey Templates.

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Feedback Software Onboarding KPIs Product Research Data Visualization 52

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. NPS surveys. In-app messaging. Let's get started!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

DECEMBER 16, 2019

Just two years ago, only 29% of marketers reported ABM to be an effective strategy. In this guide, we explain how you can turn ABM into a win for your business – by putting the right team, tools, and processes in place. ABM’s mixed reputation reflects the challenges that companies have faced implementing an account-based approach.

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Reporting Tools Research Software Marketing Customer Experience 189

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Somehow, consolidation has led to fragmentation. Outcomes Over Hours.

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Reporting Tools User Testing Data Visualization Research Software 58

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! How Do I Calculate Customer Effort Score (CES survey)?

Product Research 52

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freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. The population of Japan is decreasing at a rate of about 0.27%, predicted to reach 101.92 Worldometers, 2019 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I got my master’s in computer science back in Prague, then I ventured into the world of consulting and spent several years at Accenture.

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Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

OCTOBER 24, 2023

You should focus on user resurrection when there’s a spike in churn rates, there’s a drop in product usage, and your survey results indicate a decrease in customer satisfaction. Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low.

Customer Experience 103

Customer Experience User Testing Customer Feedback Onboarding KPIs 103

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

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Gainsight

SEPTEMBER 8, 2021

Software, reporting and analysis, enablement, and rock-solid processes and techniques will multiply the impact of a great sales rep or copywriter. Have they been hands-on with data and reporting before? Are they even in the top 50% of data and reporting professionals, though? The same is true for CSMs.

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Reporting Tools Data Visualization Marketing Analytic Tools 105

Userpilot

JANUARY 19, 2021

Use the insights from these measurements to improve your product experience. Measure all your tactics effectiveness through in-app NPS surveys, and reiterate based on what you discover. Ditch the vanity metrics and focus on actionable data. Source: Userpilot Feature Engagement Analytics – why not try it in your app?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Somehow, consolidation has led to fragmentation. Outcomes Over Hours.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Somehow, consolidation has led to fragmentation. Outcomes Over Hours.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

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User Testing Research Software Product Research Customer Feedback 122

Userpilot

MAY 5, 2021

Basically, anytime data passes between people and/or systems, a workflow is created. Today, we’ve created a list of the 5 best SaaS and enterprise onboarding workflow software tools for 2021. The most common workflows are modals, interactive walkthroughs, checklists, in-app surveys and tooltips. Source: Userpilot.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Intercom, Inc.

MAY 3, 2018

Survey responses and numerical data are great, but they don’t replace the context of a 1:1 customer conversation. I went into consulting for a few years, then realized I didn’t want to do it forever, so I got my MBA. Bringing analytics into the fold. Michelle: Square is widely known as a data-driven company.

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User Testing Customer Feedback Data Visualization Customer Experience 195

Mironov Consulting

MAY 2, 2019

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To share data with partners. Product are products, yes? To sell supplies based on actual usage.

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Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

JULY 26, 2021

One of the best product growth tools is Userpilot because it lets you implement contextual onboarding with its granular user segmentation features and no-code UI element styling engine. Another great product growth tool is Appcues with its wide range of onboarding elements but has become pricey and bloated as a product over the years.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. Now, heatmap alternatives offer greater insight into user behavior and preferences. This article shows you six of the best tools to use. But heatmaps also have limitations.

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Intercom, Inc.

JUNE 9, 2020

What will be necessary to ensure long-term growth in the post-pandemic world, especially as our customers’ needs continue shifting in ways we can’t yet predict? Leaders who want to build resiliency must make fast decisions with just enough data to back them up. It’s better to be present and show empathy than not to show up at all.

Strategy 197

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Userpilot

JANUARY 26, 2021

Customer journey analytics is your greatest resource in making sense of your user data. But can you take action on those insights? If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. What Is Customer Journey Analytics? But then what?

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