Pragmatic Marketing

JULY 18, 2018

Decide whether to proactively communicate your position on CCPA to customers. Does it make sense to proactively communicate your position on CCPA and what customers can expect from you? In a highly competitive market with little obvious product difference, maybe transparency and communication can differentiate your brand.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

Pragmatic Marketing

JULY 18, 2018

Decide whether to proactively communicate your position on CCPA to customers. Does it make sense to proactively communicate your position on CCPA and what customers can expect from you? In a highly competitive market with little obvious product difference, maybe transparency and communication can differentiate your brand.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

Mixpanel

JUNE 23, 2020

It’s questions that help product leaders broaden their frame of reference, providing context to an original hypothesis, or an inkling about users. As experience researchers, we’re uniquely positioned to hold people accountable to just that. Simply put, one of the most important jobs of an experience researcher is to ask questions.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

It’s questions that help product leaders broaden their frame of reference, providing context to an original hypothesis, or an inkling about users. As experience researchers, we’re uniquely positioned to hold people accountable to just that. Simply put, one of the most important jobs of an experience researcher is to ask questions.

B2B 52

B2B User Testing Research Software Product Research 52

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. One did consulting, one had a T-shirt company, one had an imported goods company. Onboarding is really that early phase.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Gainsight

APRIL 16, 2019

In January, as a result of a merger, I started to search for a customer success leadership position. Positioning yourself. Now that you’ve decided to start your search, you need to think about how to best position yourself. If you know somebody at the company, have them refer you. Are you tactical or strategic?

User Testing 40

User Testing Customer Experience Data Visualization Reference 40

Under 10 Consulting

DECEMBER 28, 2019

Learn the key capabilities, particularly those that are competitive differentiators. Which positioning technique is used, if any? You’ll want your product plan and financials, buyer and user profiles, positioning, requirements, maybe a price list or pricing model, and any other documents that you reference often.

Technical Review 52

Technical Review White Paper Reporting Tools Product Management 52

Sequent Learning

SEPTEMBER 28, 2018

As Steven Haines outlines in The Product Manager’s Desk Reference , Product Management is the business management of products, product lines, or portfolios, holistically, for maximum value creation, across their life cycles. But what’s the difference between the two? Product Management vs. Project Management.

Reporting Tools 40

Reporting Tools Product Management Product Manager Management 40

Userpilot

JULY 27, 2022

A product’s life cycle refers to all the stages it goes through before it enters the market and until it exits. Marketing campaigns in the maturity cycle should highlight product differentiation and brand identity to maintain a market presence over the competition. Let’s get started! Product Life Cycle Stages.

User Testing 98

User Testing Feedback Software Analytic Tools Research Software 98

The Product Coalition

MARCH 24, 2021

Innovators have to build first reference customers in the mainstream market to prove having a promising business model and a compelling offering. This thinking is misleading as the mere focus should be on getting a foot on the mainstream market, win a niche and then use those customers as a reference to attack adjacent segments.

User Testing 133

User Testing Research Software User Friction Customer Experience 133

Business of Software Conference

FEBRUARY 16, 2021

And I think, part of that comes from, I think one of the best speakers you’ve had in the last couple years is April Dunford, and her talks about positioning and where she talks about positioning , it’s not as much about the brand and your name, right, it’s like, where you’re positioning yourself in the market.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

PMLesson's Ace the PM Interview

SEPTEMBER 28, 2020

We understand that it can feel overwhelming to aspire towards a position at the tech giant. Although, the company itself tries to internally differentiate between the two. Study Up No matter the position you're applying for, you'll definitely need to study up to ace the Google interview.

Reporting Tools 98

Reporting Tools Software Engineering User Testing Customer Experience 98

UX Planet

FEBRUARY 26, 2024

Conclusions Background Context Overview of Hiring Practices Some digital companies, during the recruitment process to fill positions like: UX Designer UX/UI — UI/UX Designer Product Designer Lead Head of Director of UX Researcher* usually require a challenge at the second step, other times as first step.

User Testing 86

User Testing Research Software Data Visualization Feedback Software 86

Userpilot

APRIL 30, 2020

As a quick note, this is where “customer success” differentiates itself from “customer service and support”: While customer service and support are offered upon request, customer success teams should often be facilitating engagement with their users at various times throughout their journey.). Acquisition.

Reporting Tools 95

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 95

Agile Velocity

JUNE 14, 2023

How I would differentiate, just off the cuff, is Digital. So those are a few different ways I would differentiate the different flavors of transformation. It’s not just about hiring consultants or buying technology or implementing tools. What do they want to dial up in terms of their marketing focus?

Agile 59

Agile Customer Experience Technical Review Leadership 59

Intercom, Inc.

OCTOBER 29, 2020

Frequent touch points and positive interactions will create strong relationships and build customer loyalty. After college, I went to work at the Boston Consulting Group, BCG, which was my first experience in business. We were working together as consultants, where we basically designed and built software for other people.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

The Product Coalition

FEBRUARY 26, 2022

I even know some highly effective organisations with hundreds of thousands of users who just have product designers instead of product managers in most of their squads and are seeing positive results. When churn is high and you over-index to pursue new customers all the same, this is referred to as the ‘leaky bucket’ problem.

User Testing 174

User Testing Weak Development Team Customer Experience Customer Feedback 174

Mironov Consulting

SEPTEMBER 23, 2023

Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work For entertainment value, we may start referring problematic opportunities to our competition.  Where will these go?  I’d

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Userpilot

APRIL 30, 2020

As a quick note, this is where “customer success” differentiates itself from “customer service and support”: While customer service and support are offered upon request, customer success teams should often be facilitating engagement with their users at various times throughout their journey.). Acquisition.

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

The Product Coalition

NOVEMBER 17, 2023

Consultancy and Development Services: Leverage your expertise in Web3 app development by offering consultancy or development services to other projects or businesses looking to enter the blockchain space. Promote relevant products or services, and earn commissions for every user or customer referred through your platform.

Analytic Tools 111

Analytic Tools Feedback Software Data Visualization User Testing 111