Userzoom

APRIL 23, 2020

In many cases, the new product/feature is created in response to a gap in the digital experience or in response to voice of the customer survey. They may have consulted with industry experts. Question: Rima, did you mix methods to design the survey and inquire from users? Keep these in mind as you develop your research roadmap.

Webinar 83

Webinar Product Research User Testing UX 83

ProductPlan

FEBRUARY 18, 2020

It’s a superset of the product vision , goals, target markets, differentiators, and initiatives. Our survey respondents reported that they’re typically tasked with defining, maintaining, and evolving the product strategy. These could include services such as consulting or customization fees. But they need to know what those are.

Customer Experience 59

Customer Experience Product Research Customer Satisfaction Reporting Tools 59

Userpilot

APRIL 7, 2021

You can find your user engagement metrics by figuring out the positive and negative behavior in your product, benchmarking this behavior with your power users and power features, then measuring it through cohorts and your product analytics tool. Define the positive behavior within your product that leads to higher engagement.

Onboarding KPIs 75

Onboarding KPIs User Testing Customer Experience Customer Feedback 75

Intercom, Inc.

JULY 26, 2018

In reality, you may not see a positive return from a new hire for 12 to 18 months. About five years ago, I had a couple other SaaS products in the survey space, and at the time getting things related to SaaS metrics was an exercise in futility with lots of Excel spreadsheets or hacking to get these little internal tools.

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137

Mind the Product

APRIL 12, 2017

Senior/director integration positions are usually expected to own a product roadmap strategy. If they are not senior/director positions, then the product manager is usually tasked with the efficiency, quality, and speed to market of the integration. Q: How should startups position integration planning to maximise growth and retention?

Reporting Tools 122

Reporting Tools Feedback Software User Testing Customer Experience 122

Mixpanel

JUNE 23, 2020

As experience researchers, we’re uniquely positioned to hold people accountable to just that. With a robust Voice of the Customer program that employs things like feature satisfaction surveys for understanding engagement over time, and is in the process of rolling out the KANO model for prioritizing the features most likely to bring value.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

As experience researchers, we’re uniquely positioned to hold people accountable to just that. With a robust Voice of the Customer program that employs things like feature satisfaction surveys for understanding engagement over time, and is in the process of rolling out the KANO model for prioritizing the features most likely to bring value.

B2B 52

B2B User Testing Research Software Product Research 52

ProductPlan

MARCH 5, 2021

At ProductPlan, we’ve surveyed and spoken to many product leaders about their career trajectories and past professional experience. This mid-level product role is like the associate-level product manager position. You’ll be consulted for advice on the process, relationships, tactical moves, etc., Product Manager.

User Testing 132

User Testing Product Research Product Management Product Manager 132

Business of Software Conference

OCTOBER 11, 2023

It is important to have a kind of a trusted advisor How would you position yourself best to make an acquisition most valuable? What would make it easiest to integrate the process into their business Every segment is different — every acquiring company is different as to what they are looking for.

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

ProductPlan

MARCH 5, 2021

At ProductPlan, we’ve surveyed and spoken to many product leaders about their career trajectories and past professional experience. This mid-level product role is like the associate-level product manager position. You’ll be consulted for advice on the process, relationships, tactical moves, etc., Product Manager.

User Testing 98

User Testing Product Research Product Management Product Manager 98

Revulytics

OCTOBER 30, 2019

In this webinar, leading product development consultant , coach, and trainer Sari Harrison shows how to go beyond conventional metrics to understand whether you’re delivering value to users by helping them make their lives better. So we assume that if vanity metrics are going in a positive direction, impact metrics are, too.

Reporting Tools 59

Reporting Tools Feedback Software Customer Experience Data Visualization 59

The Product Coalition

FEBRUARY 26, 2022

I ran a survey with industry insiders and at least 50% of all product managers who responded haven’t spoken to a customer recently. I even know some highly effective organisations with hundreds of thousands of users who just have product designers instead of product managers in most of their squads and are seeing positive results.

User Testing 174

User Testing Weak Development Team Customer Experience Customer Feedback 174

Business of Software Conference

NOVEMBER 26, 2018

It was almost the end of the conference but we got to work… I love that #BoS2018 changed their survey based on the advice from multiple talks at the conference! Step 1: Survey. Step 1: Survey. This is a very short survey. Once you have these questions, you want to send the survey out to all of your users.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Pragmatic Marketing

OCTOBER 18, 2019

From pre-sales to consultancy to support to product management and product marketing and then into technical leadership roles. So, and actually find a differentiated way to solve them for customers and made sure that that represented a customer group that we could then go and sell at scale.

Feedback Software 70

Feedback Software User Testing Framework Customer Experience 70

Pragmatic Marketing

OCTOBER 18, 2019

From pre-sales to consultancy to support to product management and product marketing and then into technical leadership roles. So, and actually find a differentiated way to solve them for customers and made sure that that represented a customer group that we could then go and sell at scale.

Feedback Software 70

Feedback Software User Testing Framework Customer Experience 70

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. Who are you serving and how do you want them to think of you.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Userpilot

APRIL 30, 2020

As a quick note, this is where “customer success” differentiates itself from “customer service and support”: While customer service and support are offered upon request, customer success teams should often be facilitating engagement with their users at various times throughout their journey.).

Reporting Tools 83

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 83

Userpilot

APRIL 30, 2020

As a quick note, this is where “customer success” differentiates itself from “customer service and support”: While customer service and support are offered upon request, customer success teams should often be facilitating engagement with their users at various times throughout their journey.).

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Enhanced customer satisfaction (58%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Gainsight

NOVEMBER 18, 2019

As more B2B companies make CX a priority, it becomes harder to differentiate—unless you are continuously evolving and maturing your programs. As a customer experience consulting firm , we regularly talk with stakeholders who thirst for a greater impact from their CX programs. Consider other opportunities to gather feedback.

B2B 8

B2B Customer Experience Data Visualization Feedback Software 8