Mind the Product

JANUARY 21, 2020

If you work alongside Bristol-based product strategy and UX consultant Joe Leech then chances are you’ll also work alongside his dog Little Dude. I might do a review of the product itself, to understand what’s happening. If people like you and you entertain them then they’ll learn.

Banking 111

Banking Weak Development Team Workshop Customer Experience 111

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. So nearly every industry, whether they were positively or negatively impacted by COVID, did make a sharp pivot toward mobile as a means by which to do business and communicate with their customers. Transcript. All right, we have the correct answer in there.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. ” One-on-One Consulting Most customer training efforts begin as one-on-one consulting. Add to that the fact that customers appreciate one-on-one consulting.

Education 52

Education User Testing Customer Experience Research Software 52

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

The Product Coalition

FEBRUARY 6, 2020

User expectations and pressure on companies have increased: they must be present in multiple channels, generate personalized content and positive user experiences in each of these channels. This is followed by lead generation and the formation of positive user experience. Looks like a missed opportunity, doesn’t it?

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Business of Software Conference

SEPTEMBER 10, 2018

In honor of the recent passing of Gerald Weinberg, I’ll choose my favorite of his: The Secrets of Consulting. I’m also reading Zen Mind, Beginner’s Mind: Informal Talks on Zen Meditation and Practice and Frieda Kapor-Klein’s Giving Notice (a book about why it’s hard to keep a diverse workforce due to unintentional bias).

CTO Coach 49

CTO Coach Software Review Research Software Fractional CTO 49

Business of Software Conference

MARCH 27, 2019

Now in 1884, the hot tech sector was not web development, wasn’t cloud computing. If you were a young, smart and ambitious person in this era, the hot commodity and technology that you would work on would have been construction. People were afraid in the same way we’re afraid to use new technologies today.

Feedback Software 40

Feedback Software Research Software Weak Development Team Technical Review 40

Business of Software Conference

MARCH 24, 2021

And then you just lose track of who’s doing what and what’s due when and you don’t know where the feedback is. So there is discussion and other people involved in that discussion, we consult with other people and other people bring their ideas to us. And it’s technically incredibly complicated.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40