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The Path Beyond CSM

Gainsight

You learned about other roles where your experience in CS can be a springboard for those positions. In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. You provide feedback on business strategy, product design, and development.

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The Perfect World and the Real World of Product Research

The Product Coalition

Instead of evaluating the competitor across multiple dimensions like business model, strategy, feedback, and market share, tackle only public user sentiment. When the research is narrow-scoped, there is a higher risk of missed opportunities, blind spots, and false positives. Instead of analysing three competitors, start with one.

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Combining DevOps and Agile Transformations to Achieve Business Outcomes

Agile Velocity

We’ve identified nine common business outcomes, all of which are positively influenced by Agile+DevOps. Roll Out Strategy. Consulting. The DevOps Handbook (Book). This combination will enable your enterprise to gain faster feedback, reduce risks while also obtaining meaningful business outcomes. And NOW” Sorry.

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Friday Tracks and Takeaways When Lightning Strikes

Gainsight

Major Takeaways: You can’t help others if you’re not in a position to help yourself. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. This session was led by Violaine Yziquel, Sr. Staff it properly and invest in a proper team.

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Here’s what our Business of Software Conference USA 2018 Speakers are Reading

Business of Software Conference

In honor of the recent passing of Gerald Weinberg, I’ll choose my favorite of his: The Secrets of Consulting. Next up: Moesta’s Jobs-to-be-Done Handbook and Christensen’s Competing Against Luck. Good Strategy Bad Strategy: The Difference and Why It Matters by Deckle Edge. Rich Mironov, Mironov Consulting.

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Are you cut out for Product Management?

BrainMates

Of course, there are many kind ways to say ‘no’ (check out this great article by Sebastien Phlix, Product Manager at Typeform, on the art of delivering a ‘ Positive No’ ). In start-ups, Product Managers often report that founders don’t allow them to steer the Product Strategy and Roadmap.

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17 Must-Read Product Management Books

Hutwork

.” Written by Dan Olsen , Lean product expert, this book is a culmination of his consulting practice that helps companies like Facebook, Epocrates, and Hightail improve their product processes and build amazing products. If you’re adopting lean thinking, this is the handbook for you. By Melanie Franklin. By Richard Rumelt.

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