Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I got my master’s in computer science back in Prague, then I ventured into the world of consulting and spent several years at Accenture. That was the business part.

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UX Studio: Product Management

JULY 5, 2021

We are ready to help you with any design and research challenges you might have. . UX design and user experience research agency designing impactful digital products. We use Slack, Jira, Zeplin, and other collaboration tools to share work-related updates, set up meetings, and showcase design and research findings. .

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Research Software Analytic Tools Feedback Software User Testing 81

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. Little Otter and its family-first approach, they believe, is the antithesis of that.

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Research Software Feedback Software Data Visualization Artificial Inteligence 223

UX Studio: Product Management

JANUARY 11, 2022

If you are looking for a web design agency in Vienna —Webdesign Wien Agentur in German — chances are you need help with product design, usability research, training, or consulting. UX studio Vienna Pixel Kodlogy Technologies GmbH Myna Nanoware Media. We believe that every design solution impacts people’s lives.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Userpilot

AUGUST 30, 2023

She has a knack for strategic thinking and loves SaaS in general, especially product-led growth. She also founded SaaS consulting firm, Sonderhouse , through which she teams up with other experts to provide sound education and coaching for SaaS startups. He’s also a consultant, author, and adjunct lecturer.

Customer Experience 97

Customer Experience User Testing Customer Feedback Research Software 97

Mind the Product

JANUARY 4, 2018

Research has shown that they are less influenced by advertising than other generations, so companies have been struggling to engage with them. Find the user’s pain points with existing solutions, and figure out the deep root of the problems. Create a solution that will lead to real-life results. Millennials have a “digital DNA”.

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User Testing Customer Experience User Experience Customer Feedback 110

Mironov Consulting

SEPTEMBER 15, 2019

Data science has traditionally been an analysis-only endeavor: using historical statistics, user interaction trends, or AI machine learning to predict the impact of deterministically coded software changes. So here are a few tips for product managers who may be pulling data science – and data scientists – into our product processes.

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UX Studio

JULY 4, 2018

Disruptive technologies such as virtual reality and augmented reality radically change how we behave and interact with our world. As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences.

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Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

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Analytic Tools Feedback Software Research Software Customer Experience 98

The Product Manager Coach Blog

SEPTEMBER 5, 2023

Plus, don’t forget to download the free guide, 10 Tips for Being a Better Product Manager , at the end of this post! Every connection you make is a potential solution to a problem you haven’t encountered yet. It includes tech enthusiasts, market researchers, and even end-users. But passion needs a voice.

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Product Innovation Educators

DECEMBER 6, 2021

He founded FROM, a digital transformation agency, which has won over 100 awards for user experience design, including for their work redesigning the Avis app which is now ranked by J.D. Taco Bell has remodeled their restaurants to have two separate drive-thru lanes, one for traditional orders and one for picking up food ordered on the app.

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Mind the Product

APRIL 28, 2017

Here are a few of my favourite tips for negotiating with stakeholders for you to immediately go and try out. Ultimately, you’re always in a weaker position if you’ve not prepared the ground for what you hope to achieve. The Vision as a Tool. Justify Your Position. Secure Your Home Base First. Start with the end in mind.

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Weak Development Team Research Software Vision KPI 119

Intercom, Inc.

DECEMBER 21, 2021

We hired new leaders in key positions, including Leandra Fishman , Anna Griffin, Alyssa Smrekar, Cheree McAlpine, Sanj Bhayro, and Marcio Arnecke. You can’t always get what you quant: Bringing numbers to life through user research. Our key takeaways from Forrester research. Like many others on the team, I love a good pun.

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Userpilot

FEBRUARY 3, 2021

The Bottleneck -Your software developer who is too busy to take on every experiment you want to run. You can then optimize your journey with no-code in-app experiences to solve their pain points and show them your product’s value. A user journey template for your SaaS can be filled out using qualitative and quantitative research.

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Analytic Tools User Testing Customer Experience Research Software 96

Product Talk

SEPTEMBER 20, 2023

The opportunity solution tree helps visualize all the work that goes into continuous discovery. And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them.

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UX Studio: Product Management

SEPTEMBER 16, 2021

Imagine you would like to design a new mobile app interface in Berlin. As a design company with over ten years of field experience, we will share our expert tips on what you should know and check before selecting a design partner. We are ready to help you with any design and research challenges you might have. .

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Research Software User Testing Analytic Tools Feedback Software 59

Innovatemap

OCTOBER 9, 2020

In terms of “jobs to be done,” you’ll need the following capabilities on a product team, when either building new or renovating your digital product: Research and Synthesis : It will be important to have qualitative insights from prospective and/or current users, whether internal or external, to understand the problem space.

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Research Software Customer Experience Product Research User Testing 52

The Product Coalition

MAY 8, 2023

We performed some historical research on the evolution of office design. According to research from K2 Space , a UK-based design consultancy, we found the following account of what was reportedly the first office: “The first office building was built in 1726 in London and became known as The Old Admiralty Office.

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Fractional CTO Research Software Reporting Tools CTO 101

Product Innovation Educators

JULY 19, 2021

Returning with us is Greg Geracie the CEO of Actuation Consulting, a global provider of product management training, consulting, and advisory services to some of the world’s most well-known organizations. The study researches the factors that differentiate successful product teams from the rest of the pack. 4% in education.

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Mind the Product

AUGUST 9, 2017

While the Amazon Echo Show is an impressive addition to the repertoire of voice and video monitoring systems in this growing market, it’s not the product features that are drawing attention. If your favorite smart gadgets don’t synchronize, then there is less of an incentive to integrate them into existing home systems.

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Artificial Inteligence Research Software User Testing Product Management 133

The Product Coalition

DECEMBER 23, 2023

History of Office Design In light of David’s post, we wanted to surface a few events that led to our current ways of working, so we performed some historical research on the evolution of office design. Source: [link] There’s more research we could share but we believe the evidence presented makes great points. What’s the resolution?

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UX Studio

APRIL 6, 2023

We accomplish this by putting UX research to use, which leads to enhanced, user-centric design. With this approach, we were able to increase the booking rate on France’s leading travel app, Liligo , by 200%. This includes UX redesign, UX consulting , UX audit, product discovery, and UX training for teams.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

We accomplish this by putting UX research to use, which leads to enhanced, user-centric design. With this approach, we were able to increase the booking rate on France’s leading travel app, Liligo , by 200%. This includes UX redesign, UX consulting , UX audit, product discovery, and UX training for teams.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Product Talk

JANUARY 24, 2024

These touchpoints will allow you to collect stories that help you identify opportunities and build out your opportunity solution tree. For this Tools of the Trade , I spoke with several members of the CDH community to learn how they have approached recruiting customers or users in the very early stages of a product or company.

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Research Software Feedback Software User Testing Customer Experience 209

Usersnap

JUNE 2, 2022

Research shows that when your company makes things easier on your customers and delivers on the promises, it drives more customer loyalty than the companies that focus more on improving the overall experience. Tips for building CES Surveys When To Use CES VS. CSAT VS. NPS? Tips for building CES Surveys.

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Intercom, Inc.

OCTOBER 10, 2019

We do it by closing distances that our technologies have just opened. That includes design systems, pattern libraries and guidelines, but it goes beyond that. “We have to figure out ways to bring people back together, and we have to use technology to make that happen.” Louis: Technology is just a tool, right?

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UX Research Software Reporting Tools Analytic Tools 168

bpma ProductHub

APRIL 30, 2017

It’s the expectation of a positive outcome”. But how do you develop the confidence required to lead a team of stakeholders to a positive outcome? Pouring over the latest neuroscience research and high performance coaching in her latest book “Kickass Confidence: Own Your Brain.

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UX Studio: Product Management

OCTOBER 18, 2023

As individuals (researchers or designers), we can be the best employees, highly skilled , and the best in our field, but a UX project usually requires collaboration. For example, taking others’ perspectives fosters creative problem-solving and increases positive emotions that contribute to high-quality work. 2 – Be open-minded!

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Mironov Consulting

AUGUST 8, 2017

I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. And it’s exhausting prefacing every conversation by (re)defining terms: “for this user story, the customer is the sys admin who configures our CAD software, not the architect sketching out buildings. Wasted energy.

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User Testing Customer Experience Analytic Tools Research Software 101

The Product Coalition

MARCH 10, 2021

Photo by Josh Calabrese on Unsplash A team working agreement is essentially a documented set of ground rules that a team creates to hold each other accountable to positive behaviors. In short, the Project Aristotle “researchers found that what really mattered was less about who is on the team and more about how the team worked together.”

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Research Software Webinar Product Research User Testing 136

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. Major Takeaways: You can’t help others if you’re not in a position to help yourself. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership.

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Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Userpilot

FEBRUARY 17, 2021

Topics: Product development lifecycle & success stories, Agile Management & Rapid Prototyping, New product management software & technologies, Usability & interface design, Product manager career: How to rise up in our organization, Hiring the best product managers for the job. India Software Product Management Summit.

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Research Software User Testing Product Research Analytic Tools 98

Centercode

AUGUST 27, 2019

In our interview with Jennifer Bonine , CEO of PinkLion.ai (formerly VP of Global Delivery and Solution at Tap|QA), she illuminates the evolving role of test and beta managers. In particular, she focuses on the lost art of communication and its importance to surviving tectonic shifts in software development and testing.

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Artificial Inteligence Research Software User Testing Technical Review 49

Intercom, Inc.

OCTOBER 3, 2019

On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. One did consulting, one had a T-shirt company, one had an imported goods company. Short on time?

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Onboarding KPIs Research Software Customer Experience Dashboard 143

UX Studio: Product Management

NOVEMBER 19, 2021

Let’s look at empathy as a tool. This gives us the tools necessary for creating better products. With the solution in mind, we can design it to fail fast and cheaply. Tools to analyze the exercise of empathy. There are several tools for that: Empathy Maps. Beyond UX, empathy is a tool for life itself.

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UX Customer Experience User Testing Data Visualization 93

Amplitude

SEPTEMBER 4, 2020

Behind every intuitive product design are countless hours of strategy, research, and iterative improvements. Navigating the Customer Experience —Essential Tips for Customer Delight. King suggests that you should give designers the tools to produce effectively and help channel their talents to integrate with the needs of the business.

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