Userpilot

DECEMBER 6, 2023

The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. And Userpilot, of course. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. What is product dogfooding?

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Address customers by name.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

MAY 30, 2024

Project management software, visual collaboration tools, roadmap software, shared Slack channels, and customer feedback and analytics tools can facilitate collaboration between PMs and PMMs. Book a demo to learn about its engagement, feedback, analytics, and self-service features.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Alchemer Mobile

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g.

Reporting Tools 102

Reporting Tools Systems Review Enterprise Technical Review 102

Userpilot

FEBRUARY 20, 2023

We also have a quick look at Userpilot as an alternative for each of the tools. TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Gainsight

OCTOBER 10, 2023

The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. What outcomes are your customers expecting?

Education 52

Education User Testing Reporting Tools Data Visualization 52

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

The Product HQ

MAY 10, 2024

As artificial intelligence technologies continue to evolve and become more mainstream, so too does the demand for machine learning product managers grow among startups and Fortune 500 companies alike. According to insight from Refinitiv , 40% of firms expect to increase their investment in AI solutions moving forward.

Artificial Inteligence 52

Artificial Inteligence Reporting Tools Research Software Technical Review 52

UX Planet

FEBRUARY 2, 2024

The fundraiser together with the person in charge creates a campaign on a platform aimed at potential donors and then the potential donor will determine their choice to donate or not, then the results of the donation are distributed by the fundraiser and the person in charge/platform. Gamification ?

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

Userpilot

MARCH 25, 2024

Worry not, though, as our in-depth guide explores the best practices for designing this popular type of onboarding experience. We also show you a few good product tour software tools. The main role of product tours is to lead users to the Aha! The best product tours are personalized for different user segments.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Read on to find out!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product Coalition

MARCH 11, 2024

Boasting over 500 million users , it offers a freemium model: free basic language courses with an option to upgrade to Duolingo Plus for an ad-free experience, offline lessons, and streak repair. But there is a secret weapon in Duolingo’s arsenal — gentle nudges that persistently push users toward the premium experience.

Research Software 102

Research Software Reporting Tools Artificial Inteligence Customer Experience 102

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Heap vs Pendo?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JUNE 22, 2021

Frustrated that your new users drop off before activation? When new users drop off, product metrics suffer. Onboarding new users is one of the best ways to prevent this from happening. To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

ProductPlan

JULY 19, 2021

Recent reports claim that diverse organizations outperform their competitors by 35%, according to a recent report by McKinsey & Company. The report also concluded that gender-diverse organizations outperform their nearest competitor by 15%. We find ourselves judging our own experiences, purchases, and solutions.

Customer Experience 52

Customer Experience User Testing User Experience Reporting Tools 52

The Product HQ

MAY 10, 2024

Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. A report from McKinsey supports this, predicting that AI brings in as much as $13 trillion in economic activity by the year 2030. That said, landing a job as an AI product manager is not easy.

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

The Product HQ

JUNE 1, 2024

However, nobody was responsible for developing data solutions for analytics operations, scalability, and accessibility for internal data consumers. Digital skills also include handling online courses, background checks, data analytics, and company databases.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Atlassian

FEBRUARY 9, 2022

That’s the thinking behind Atlassian IT’s service desk consolidation project. In short, we used our own products to vastly improve the end-user customer experience while consolidating and automating the data flow so our support team can make better decisions, faster. Why we built a new service desk.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Nulab

JANUARY 3, 2022

As a leading software review company, Capterra conducts product research to help business owners make informed decisions about tech solutions. The Capterra Shortlist uses exclusive data and verified user reviews to identify high-performance software. What our customers think….

Reporting Tools 89

Reporting Tools Research Software Software Review Technical Review 89

UX Studio

MAY 23, 2024

A vast array of AI tools are emerging in various sectors, slowly impacting most areas of our everyday lives. In this blog post, we’ll provide an overview of the latest trends, challenges, and most popular AI tools in education. For learners, AI promises to provide a personalized learning experience.

Education 47

Education Research Software Reporting Tools Feedback Software 47

Userpilot

OCTOBER 8, 2021

We had a play with some of their tools to save you the trouble of testing them out yourself. You can review Pendo's analytics in their free trial, which displays various different graphs on the basis of dummy data. Paths show you all the actions taken by users before or after a specific event. The value of dummy data.

Data Visualization 98

Data Visualization Analytic Tools Software Review Feedback Software 98

Mixpanel

JULY 28, 2022

Companies need insights on how their customers use their digital products, but they face a dilemma between building a solution in-house and buying an external tool. However, modern product analytics software has advanced to a point where “buying” can meet (or often exceed) business needs.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Customer Experience 59

freshtrax

NOVEMBER 21, 2022

The challenge was to purchase a specific product using PayPay within a certain time frame. The last time I was back in Japan, I often paid in cash at restaurants and for groceries. There is of course a cost to implementing software and it may be challenging to promote cashless payments with limited financial support or incentive.

Reporting Tools 59

Reporting Tools Data Visualization UX Banking 59

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Mironov Consulting

FEBRUARY 28, 2024

Some context: The typical product manager ( PdM ) gets dozens of new requests and demands and ideas and suggestions and escalations and bug reports and customer complaints and ChatGPT-generated word salads each day.    To do most of them, we’d need to violate the time-space continuum.

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing is the process of bringing a product to the market, promoting it, and selling it to customers. Another source of product marketing resources is the industry reports and benchmarks.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? No, it isn’t a cacophony of customers randomly speaking like Revolution 9 on the Beatles White Album. What is a Voice Of The Customer Survey? Why is the Voice of the Customer important?

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

Userpilot

JULY 15, 2022

Whether you’re trying to accelerate customer acquisition or increase product engagement, understanding the dark funnel is necessary. The dark funnel refers to all the hidden touchpoints a user goes through in their customer journey. ” to track the source of your users. What is the dark funnel in SaaS?

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

OCTOBER 27, 2021

Choosing a digital adoption platform (DAP) can be tricky. But rest assured, the two are not interchangeable, and in this article we’ll clearly lay out what the differences are and how to choose the best DAP for your company’s user onboarding needs. WalkMe provides better user analytics and customer support.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process. What is Customer Feedback Analysis? People use complex language.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Help Center Software exists to solve this problem.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

B2B Product Management

SEPTEMBER 29, 2023

B2B products are products or services that are sold to other businesses, rather than to consumers. They can be physical products, such as raw materials, components, or finished goods, or they can be digital products, such as software, SaaS (software as a service), or data.

B2C 52

B2C B2B Reporting Tools User Testing 52

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. Ask uncomfortable questions if you need to.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

PMLesson's Ace the PM Interview

JUNE 19, 2022

You will need extensive technical experience to qualify for most professional cloud architect positions. There's no set path or career trajectory (besides a background in computer science, of course). Cloud architects, however, are responsible for using cloud computing technologies to engineer these solutions.

Reporting Tools 52

Reporting Tools CTO Research Software Technical Review 52

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Software engineers have the option to stick to software development at higher and higher levels. Different software engineers work on different kinds of technical projects. This, too, can influence the potential career trajectory of a software engineer.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Product tutorials.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105