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Gainsight Pulse—Towards a Digital, Enterprise-wide Strategy for Customer Success

Gainsight

This aligns with the vendor’s view of Customer Success, particularly among its largely SaaS customer base, as something that should permeate across the enterprise. ” Currently, all the various functions that B2B customers typically interact with across an enterprise tend to operate in their own functional silos.

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Top 10 Characteristics of an Enterprise-Class IT Application and Infrastructure Monitoring Tool

eG Innovations

What is ‘Enterprise Class’? Enterprise class’ is a buzzword that refers to applications that are designed to be robust, flexible, and scalable for deployment by a large organization. The main users of the monitoring solution are, of course, the IT operations folks, who are responsible for handling and fixing any problems that occur.

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eG Enterprise Staffing Guidelines for Citrix Digital Workspace Services

eG Innovations

This post will outline some of the ITIL guidance from the perspective of eG Enterprise and a Citrix-based digital workspace. Why eG Enterprise is a World Leader in Citrix Monitoring ». eG Enterprise Staffing Guidelines. These views would typically include alarm windows and dashboards relevant to the monitored environments.

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A Day in the Life of a Product Manager: Consumer and Enterprise

PMLesson's Ace the PM Interview

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. To add some color to this picture, two product managers from different fields–an enterprise PM from IBM and a consumer PM from Google–share a typical day in their lives. Here's a snapshot of my day.

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Utility Eats Value for Breakfast: About Diminishing Marginal Utility

The Product Coalition

Over the course of my product development career, I’ve developed the following hypothesis: “If I focus more on utility and usefulness, and less on a silver bullet of value, then I will solve more meaningful problems for customers, bridge more gaps and unlock more revenue for my company.” Also, Jira and Confluence can scale in remarkable ways.

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Top 10 Instructional Design Software For Creating Customer Training Programs

Userpilot

On the hunt for the best instructional design software to create course content and engage learners? TLDR; Instructional design software helps you create custom eLearning courses and training material. TLDR; Instructional design software helps you create custom eLearning courses and training material. Let’s go!

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Is Azure Down? – Proactive Alerting for Azure Outages

eG Innovations

About 1 hour ago, Microsoft started to have issues with their Front door service which affects many of their global services including Azure Portal, Azure Virtual Desktop, Azure AD, GitHub, and of course services that are placed behind Azure Front door. And of course, as ever, he is correct. When authentication services (e.g.,