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Gainsight Pulse—Towards a Digital, Enterprise-wide Strategy for Customer Success

Gainsight

This aligns with the vendor’s view of Customer Success, particularly among its largely SaaS customer base, as something that should permeate across the enterprise. It’s not just a team. In other words, you’re talking to Sales, you’re talking to Customer Success, you’re talking to the support team.

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Top 10 Characteristics of an Enterprise-Class IT Application and Infrastructure Monitoring Tool

eG Innovations

What is ‘Enterprise Class’? Enterprise class’ is a buzzword that refers to applications that are designed to be robust, flexible, and scalable for deployment by a large organization. When any product is developed, there are assumptions made. Dashboards and reports available to each persona must match their areas of interest.

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Pendo vs Amplitude: Which is the Better Product Analytics Tool?

Userpilot

Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Its key objective is to develop a deeper understanding of who your users are, and how they interact with the product. Pendo Dashboard. How does this sound? Ready to dive in? What is product analytics?

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Heap vs Pendo: Which is the Superior Product Analytics Tool?

Userpilot

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. While Userpilot is developing funnel analysis functionality, you can achieve the same results by tagging and tracking Goals. The majority of Heap's clients are large enterprises, like Uber or Salesforce.

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Why Acting Like the “CEO” of Your Product Might Be Doing More Harm Than Good.

The Product Coalition

Fifteen years ago Ben Horowitz published his now famous memo, “G ood Product Manager/Bad Product Manager ” in which he posits that “A good product manager is the CEO of the product”. A bad CEO takes the credit and passes on the blame. I’m of course being facetious, but you get my point).

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Gong’s Linda Lin on customer success strategies for moving upmarket

Intercom, Inc.

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone.

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Legacy Systems VS Modern Embedded Analytics

Reveal

We call one application a modern application when it is built with a combination of modular architecture patterns, DevOps, DevSecOps, serverless operational models, and agile development processes that allow businesses to reduce risk and accelerate time to market. Why Businesses Need Modern Analytics Stack?