Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback. Disruptive innovation is what many SaaS startups aspire to.

Feedback Software 95

Feedback Software Analytic Tools Research Software Product Research 95

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Ask them for their feedback using in-app microsurveys. it feels low effort, frictionless, and positive)?

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Research Software 94

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. NPS scores help you identify dissatisfied users, and the qualitative feedback data helps you focus on specific problems customers have that you need to address.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

DECEMBER 13, 2023

Improves key metrics at each customer touchpoint As a comprehensive plan, a UX strategy enables delivering a consistently positive user experience along the whole user journey. Value innovation – providing an innovative and disruptive solution to user problems at a lower cost to maximize the perceived value of the product.

Research Software 87

Research Software Analytic Tools Feedback Software User Testing 87

Userpilot

JANUARY 3, 2023

Are there any special tools I can use? The main way SaaS companies determine this risk is through in-app activities. Collect user feedback at every stage of the customer lifecycle. Analyze the feedback to pinpoint patterns that could lead to churn. Investigate low NPS responses and find personalized solutions.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Data Visualization 86

Userpilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

59

59

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? Sounds simple, right? Not necessarily.

Feedback Software 111

Feedback Software User Testing Product Research Customer Experience 111

The Product Coalition

JANUARY 25, 2024

Many transactional chatbots interact with external systems, databases, or APIs to perform actions, whereas advanced transactional chatbots utilize reinforcement learning, a machine learning technique , to improve performance over time. It decides how to guide the conversation toward achieving the user’s goal.

Artificial Inteligence 137

Artificial Inteligence Reporting Tools Feedback Software Research Software 137

Userpilot

SEPTEMBER 15, 2022

In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. 13 of the best strategies to drive customer happiness: Regularly collect feedback at different touchpoints and close the feedback loop by acting on it. Are you measuring customer happiness? Should you?

Feedback Software 74

Feedback Software Analytic Tools Customer Feedback User Testing 74

Mind the Product

SEPTEMBER 22, 2017

In one of the keynotes of this year’s MTP Engage Hamburg, Johanna Kollmann reviews established system thinking concepts and applies them to the world of today’s product management. Practical Ways of Understanding Systems. As soon as a system is understood, we can try to change or improve it. Systematic Improvement.

Analytic Tools 169

Analytic Tools Feedback Software Systems Review Data Visualization 169

Intercom, Inc.

MAY 1, 2019

This is a story of climbing uphill for Product Tours , our recently launched onboarding tool. It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. Turning it into a system.

Feedback Software 143

Feedback Software Onboarding KPIs Research Software User Testing 143

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

JULY 20, 2021

The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. For several years I worked in head Marketing and Digital positions. positioning. sources of feedback. Some people say that Marketing makes the world go round. But what happens when Marketing doesn’t work?

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? That gold mine list of feedback turned into a mine field? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

User Testing 97

User Testing Feedback Software Research Software Analytic Tools 97

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Johanna Rothman

APRIL 4, 2022

Technology gets old. Here's a story about how technology changes one day at a time and everything is okay—until it's not. I hand-crafted the HTML, possibly in PageMill or whatever we used for our sites back then. ” I had to hire someone to move my Blogger blog and HTML site from old technology to new technology.

Feedback Software 59

Feedback Software Technical Review Blog Technology 59

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Customer Feedback 92

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. In this article, we’re going to set you up for success with a whopping 20 ideas to draw from and use in your own SaaS. What better way to gather customer feedback ? What is a product survey?

Product Research 91

Product Research Customer Feedback User Testing Customer Experience 91

ProductPlan

SEPTEMBER 13, 2022

Industry veterans and startups quickly try to stand out in an already clustered SaaS market. Effective product teams position their solutions as market leaders. Make it easier in a clustered SaaS market. With the right data, your product marketing team can start publicizing the quantifiable benefits of your solution.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. A signup flow is all about avoiding friction: you could use progress bars, an SSO option, or focus on using microcopy and in-app UI feedback. Guide users toward positive outcomes. Ready to dive in?

Feedback Software 93

Feedback Software Research Software User Testing Customer Experience 93

Userpilot

SEPTEMBER 29, 2022

Product value is how well your app helps customers achieve their goals compared to competitors. The value proposition is the summary of the positioning strategy. You can estimate it with Product-Market Fit ( PMF ) and Net Promoter Score ( NPS surveys ), by collecting qualitative feedback and tracking product usage.

User Testing 93

User Testing Product Research Feedback Software Analytic Tools 93

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. However, only 26% are sure they have the knowledge and tools to do so.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

The Product Coalition

OCTOBER 22, 2018

It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. I’ll admit it right now that is was kind of ‘click baity’ but with a hint of seriousness in there of course. However, customer feedback is actually a huge opportunity for your business.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Userpilot

SEPTEMBER 11, 2023

Choosing the right tool to work with can make your life easier. Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. It enables you to collect user feedback and make improvements before a full launch. outlined in your plan.

Product launches 100

Product launches Product Research Data Visualization Research Software 100

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

SEPTEMBER 14, 2022

Write a positioning statement- how is your product different? Look back and learn- collect feedback and improve. Write a positioning statement. Your product positioning statement ties in with this strategy and should summarize your product, who it’s for, and what needs it satisfies. Market Research. Market Research.

Product Research 85

Product Research Feedback Software Research Software Product Marketing 85

Userpilot

JULY 30, 2021

The different types of product managers include the traditional product manager, the product owner, the growth product manager, the technical product manager, and the platform product manager. They must rally a team around a product’s vision and make sure the solution is viable from a business perspective.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Userpilot

JANUARY 29, 2023

Targeting specific user segments with in-app surveys helps evaluate existing features and collect ideas for their improvement. You can use Userpilot to target specific user segments with personalized in-app surveys to validate their ideas. Of course, before you commit to any of them, you also need to test their business viability.

User Testing 93

User Testing Product Research Framework Feedback Software 93

Userpilot

SEPTEMBER 16, 2022

Use in-app guidance like checklists, tooltips, product tours, etc., Collect continuous customer feedback with multiple types of surveys. Such companies are big on studying their customers, collecting and acting on feedback , and ensuring every interaction with the brand leaves customers happy. SaaS localization example.

User Testing 95

User Testing Customer Feedback Customer Experience Feedback Software 95

Userpilot

JULY 24, 2023

As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. We provide a product launch checklist to ensure you launch successfully and consider examples of successful SaaS product launches. Craft your product positioning statement. What is a product launch?

Product launches 86

Product launches User Testing Product Research ChatGPT 86

Userpilot

OCTOBER 25, 2022

Product differentiation and positioning are important aspects of strategic product management because they allow you to build a product that meets the needs of the right customers in the right market and stand out from the crowd. Market research, differentiation, and positioning are necessary to prepare for the product launch.

Product Research 90

Product Research User Testing Customer Feedback Research Software 90

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? Not only do your customers know what they want in a product or service, but they can also provide the necessary feedback to allow you to provide it. What is a Voice Of The Customer Survey?

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

Userpilot

OCTOBER 13, 2022

To differentiate your product successfully, conduct market research, track product usage , and collect feedback to identify user needs. If you are in the SaaS space, you could get the edge through: superior quality and reliability. Use in-app guidance to highlight new features and their benefits. unique features.

Product Research 87

Product Research User Testing Feedback Software Research Software 87

ProductPlan

FEBRUARY 3, 2022

Managing tools (for roadmapping, prototyping, etc.) Strengthen Product Feedback Loop. A prod ops team directly impacts the product feedback loop by creating and managing user feedback, opinions, and suggestions to improve the product. Overseeing quality assurance checks on new features.

Product Research 103

Product Research User Testing Data Visualization Customer Experience 103

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. There’s an increased level of complexity as you start dealing with enterprise companies, and you need to mature your positioning and playbooks to meet more demanding customer expectations.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177