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The ROI of UX Research

UX Studio: Product Management

Of course, the amount of choices you have depends on the boundaries of your imagination, but let’s break them down into three big categories: working for a big company, working for a startup, and going freelance. Ultimately, the decision on how much to budget for product development will be made somewhere in the finance department.

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BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

Intercom, Inc.

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

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Starter KPIs for B2B/Enterprise

Mironov Consulting

This is (of course) an unreasonable question, as every product/ business has its own uniqueness. Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. Let’s switch out of ERP systems and become currency traders.” 15 days in their IT queue for system access? Grass is greener. “We

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Brex’s Michael Tannenbaum on fintech growth strategies

Intercom, Inc.

Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). I was interested in starting a company from scratch, and I had actually managed the corporate card at SoFi, as the VP of finance.

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How to Think About Scaling Your Customer Success Team

Gainsight

Of course, you wanna always push your employees as far as you can but you don’t wanna stretch them too thin. A million things going on outbound-driven, rapidly changing. AO: Yeah, support needs to be the how to break fix system… AS: Critical. And that’s interesting, was churn not a key metric?