Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base? Why do SaaS companies need a knowledge base?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Lenny Rachitsky

APRIL 18, 2024

Beware of “tar pit ideas”: ideas that receive initial positive feedback but may lead to long-term challenges. However, despite the positive feedback and validation, they can become difficult to pivot away from once their limitations become apparent.

Startups 87

Startups Feedback Software Crowdsource Customer Feedback 87

Usersnap

FEBRUARY 19, 2019

Negative online feedback is just a finger’s swipe away. Do we have any smart solutions available? It is a cost-effective and real-world multi-platform testing approach. Let’s look at the primary “Crowdsourcing” concept first. Industries are being disrupted by digital technologies today. Crowdtesting is the answer.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. However, as a tool for communicating product plans, a roadmap often isn’t the right place to summarize high-level goals. Now, we want to help you capture your product strategy.

Product Strategy 77

Product Strategy Reporting Tools Strategy Feedback Software 77

SidsAvenue

AUGUST 19, 2016

The enterprise of today boasts of thousands of books on varied topics in its corporate library. From the report " When it comes to justifying their spend librarians and information specialists put a lot of stock in usage statistics: 86% use them to prove the value of their purchases, second most important is feedback from users (77%). "

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

SidsAvenue

AUGUST 19, 2016

The enterprise of today boasts of thousands of books on varied topics in its corporate library. From the report " When it comes to justifying their spend librarians and information specialists put a lot of stock in usage statistics: 86% use them to prove the value of their purchases, second most important is feedback from users (77%). "

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

Bain Public

OCTOBER 19, 2021

This is why it’s important to have planned actions, keep MOATs front and centre and determine your short-term considerations about how to deploy resources to accomplish a roadmap strategy. Think about providing a communal resource and connecting multiple sellers with multiple buyers. On the other hand, a great example is Dolby.

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52