ProductPlan
NOVEMBER 8, 2022
You created your product to help customers solve a problem and align with your organization’s product vision. You may have created a viable but incomplete solution. It should go without saying that you want to get customer feedback. Customer feedback helps you identify potential problems and opportunities.
Intercom, Inc.
JUNE 20, 2018
We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales. We had to look at the problems our new customers needed to solve with fresh eyes and build a healthy partnership with Product to turn these roadblocks in the sales cycle into solutions that customers would love.
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The Product Manager Coach Blog
SEPTEMBER 5, 2023
In the world of product management, where technical acumen, strategic vision, and people skills intersect, there’s an often underutilized asset that many PMs overlook: the power of networking. Every connection you make is a potential solution to a problem you haven’t encountered yet. But passion needs a voice.
Gainsight
MAY 13, 2020
Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. Two, we also have a vision to expand our offering and to make it even more competitive not just for the “now,” but also for the future.
The Product Coalition
MARCH 5, 2018
Build a feedback loop This helps to gauge customer satisfaction and generates data for improving your machine learning model Monitor For errors, technical glitches and prediction accuracy Get creative! Identify the Problem Machine Learning is a powerful tool for solving customer problems, but it does not tell you what problems to solve.
ProductPlan
FEBRUARY 14, 2023
It also makes them feel like their input and feedback are more valued while expediting the resolution of time-sensitive issues, such as product launches. Keep your calendar updated—along with your status icons on your asynchronous messaging platform of choice—so your team can quickly see if you’re available for an impromptu interaction.
Alchemer Mobile
FEBRUARY 2, 2021
Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.
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