Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience. Looking for SaaS knowledge base examples?

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Customer Experience 89

Product Innovation Educators

AUGUST 19, 2016

Products (wrongly) get created this way – product first, customer second, revenue third. Create the right mindset by first understanding product goals, such as increasing the number of customers or decreasing the volume of customer service inquires. Conduct anthropological studies (ethnography) to know how people really feel.

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

The Product Coalition

FEBRUARY 17, 2021

However, people ages 30 to 50 play a lot of games as well, so don’t overlook this category of users. The average Korean user has 52 apps installed on their phone, which is quite impressive. Hence, it is vital not only to find professional translators but also to perform localization testing once the content is translated.

Marketing 89

Marketing Crowdsource Weak Development Team Entertainment 89

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. These steps are designed for even the humblest of budgets and will help not just with acquisition, but with the entire spectrum: validation, testing, engagement, retention, referrals, and revenue. It’s marketing. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. A help center, thus, supports customers when they’re stranded.

Feedback Software 91

Feedback Software Customer Experience User Testing Customer Feedback 91

Lenny Rachitsky

DECEMBER 5, 2023

As I dug in and chatted with the founders, I was blown away by how methodically they were able to articulate what it takes to build a viral consumer app (particularly one targeted at Gen Z). Mike Vernal (Sequoia), Bezos Expeditions (the personal investment company of Jeff Bezos), Elad Gil, and Dylan Field (CEO and co-founder of Figma).

User Testing 52

User Testing Research Software Customer Experience Data Visualization 52

Business of Software Conference

MAY 21, 2020

Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. We’ve also received some incredible feedback from our interview process. Understand the importance of automating scalable testing. I want to highlight something that he said.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Business of Software Conference

JULY 28, 2020

This is actually crowdsourced words I didn’t even come up with these on my own. Orientation is about processing; how quickly can you make that information fit with your model of the world? evidence that fits our beliefs. Evidence that doesn’t fit our beliefs, we tend to discard. Those of you from the UK?

Reporting Tools 69

Reporting Tools Research Software Data Visualization Banking 69

Mironov Consulting

JULY 16, 2020

It quickly turned into a big crowdsourced effort, because it was so simple anyone could join us. Check My Ads cofounder Claire Atkin and I started researching the industry together. We did a case study recently for Headphones.com on their advertising: they were spending $1,200 a day on retargeting through their vendor, Criteo.

Reporting Tools 78

Reporting Tools Research Software Advertising User Testing 78