Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways
UX Planet
JUNE 30, 2025
This broad applicability in banking (from automating fraud reviews to generating customer communications) underscores how financial firms are integrating GenAI into their core workflows more aggressively than most. A few highlights: JPMorgan launched a ChatGPT-like internal tool (“IndexGPT”) to assist wealth advisors with research.
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