CTO Customer Feedback Generative AI 
Product Talk
DECEMBER 18, 2024
Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.
TechEmpower - Product Management
OCTOBER 9, 2023
Artificial Intelligence (AI), and particularly Large Language Models (LLMs), have significantly transformed the search engine as we’ve known it. This presents businesses with an opportunity to enhance their search functionalities for both internal and external users. or "How can I modify my direct deposit account?"
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TechEmpower - Product Management
NOVEMBER 13, 2023
Even with the pop-up suggestions, we saw significant drop-off during user onboarding. The point is, empty textboxes aren’t just intimidating, they can significantly impact user engagement and conversion rates. Instead of an empty box, the user gets one filled with content to use as a jumping-off point.
UX Planet
JUNE 30, 2025
A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. At the same time, a J.D. Source: J.D.
Intercom, Inc.
JANUARY 31, 2023
Suddenly it seemed that generative AI might transform industries from education to marketing. And Intercom’s area of focus – customer service – is among those most poised to benefit. However, getting from technological breakthrough to useful applications is far from straightforward. Great stuff!”
Lenny Rachitsky
JULY 2, 2024
Many of these insights surprised me and got me thinking in a different way. Let me guess: You have a high-priority project on your roadmap right now to add (more) AI features to your product. You start by deeply understanding the customer problem and opportunity, design what you believe to be a great solution, and build it.
Arkenea
SEPTEMBER 5, 2024
Marc Brown, HealthTech Founder and CTO with 20 years of experience building products and leading engineering teams talks about agentic workflows in healthcare, staying curious to foster innovation in tech teams and qualities that make a successful CTO. How do you see the role of technology evolving in patient care over the next decade?
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