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I hope you find this helpful: Digital product development presents incredible opportunities for us to help our customers and our colleagues. About 12 years ago, I was an executive advisor on a project at a large telecommunications company. I was in a meeting with the CTO and his staff one day when he laid out his vision.
One product manager at a mid-size telecommunications firm warns about a “fixation on revenue or other specific KPIs without focusing on other KPIs that could reveal trends with dire consequences.”. Many product managers are still “lone wolves” reporting to the CTO or VP of marketing rather than belonging to a dedicated product team.
We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. This indicates significant interest in the sector.
I apply this lens to a startup that develops solutions in the health-tech market. Technological considerations must include the collection and use of data. This influence of the founders of the company, who typically also occupy key roles such as the CEO/CFO/CTO is critical in determining the eventual shape of the organization.
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