Alchemer Mobile

FEBRUARY 20, 2020

When you monitor emotion and measure sentiment, you try to gauge the tone, context, and feeling from customer actions. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. There’s an easy explanation for this phenomenon.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

Gainsight

FEBRUARY 21, 2023

Customer success (CS) is a multifaceted discipline. At the heart of this juggling act is Customer Success Operations (CS Ops). Recently, the Catapult webinar series welcomed Kendra McClanahan, Director of CS Ops at Gainsight. It’s both art and science. It’s a balance of high-touch and digital-touch interactions.

Customer Experience 52

Customer Experience User Testing Customer Feedback Feedback Software 52

Gainsight

JULY 26, 2022

Customer success is fuel to create that efficiency, and can be the key driver of your modern growth engine. You need to have the right CS strategy, plan and systematically work priority by priority to create resilience in your business. Product experience is a primary driver of customer experience. But, it doesn’t just happen.

Feedback Software 59

Feedback Software Onboarding KPIs Customer Experience Customer Communications 59

Gainsight

JANUARY 31, 2022

Introducing customer success both as a methodology and working practice into a business can be difficult. This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. Totaljobs is an online recruitment platform or job board company based in the UK.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Userpilot

AUGUST 31, 2022

Brands that know how to create raving fans will always take the lion’s share of customers. Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. It’s now your turn to convert everyday customers into raving fans. Implement customer loyalty programs.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Intercom, Inc.

MAY 12, 2021

When it comes to supporting and engaging customers, striking the balance between personalization and efficiency is critical if you want to operate at scale. But in order to find that highly sought-after sweet spot, you need to deeply understand your customers’ experiences with your product – and their expectations.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What are resource management examples?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

OCTOBER 20, 2022

The competition out there is increasingly stiff; you can’t be sure a customer will stay with you for long if they aren’t satisfied with your product. You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Higher customer loyalty.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Gainsight

FEBRUARY 3, 2020

A lot happened to the Gainsight platform in 2019. Gainsight is in lockstep with the ever-evolving discipline of customer success. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. Are you all caught up?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Data Visualization 52

Gainsight

DECEMBER 14, 2023

It’s no surprise that highly engaged customers tend to be happier, longer-lasting customers. But there’s a catch: It can be a challenge to reach every customer as your business scales. Enter Digital Customer Success (CS). Pop sat down with Gainsight customer Juan Del Rio, Community Manager, Devo, to find out.

Customer Experience 52

Customer Experience User Testing Customer Feedback Onboarding KPIs 52

Gainsight

JULY 14, 2020

Inboxes are ticking higher and higher as different states, districts, and schools message how they will accommodate educating students during COVID-19, and every other business rushes to send communications on addressing this “new normal.” In-app engagements are outreaches from your company to your end-users that happen within a product.

Feedback Software 52

Feedback Software Strategy Customer Feedback Customer Experience 52

Gainsight

APRIL 17, 2019

Helping customers is good. In-app engagements can significantly boost user retention, but overuse them and they’ll hurt your product experience more than they help. In-app engagements are customer outreaches that happen within a product. A complete in-app engagement strategy requires two things: technology and structure.

Feedback Software 76

Feedback Software Customer Experience Customer Communications Customer Feedback 76

Gainsight

MARCH 31, 2020

If you needed to get important information to your users, it was likely buried under all of these communications. As the situation surrounding COVID-19 continues to evolve, companies need to be prepared to keep users informed. In-app engagements are outreaches from your company to your end users that happen within a product.

Healthcare 52

Healthcare Information Customer Feedback Customer Experience 52

Gainsight

MAY 3, 2020

Last week we were treated to a lively conversation with Eric de Jager, President at Harbor Products Group, and our very own Tyler McNally, VP of Customer Experience who really proved how vital it is for Product Leaders and Customer Success leaders to partner during these uncertain times. In-App Guides/Survey. Traditional Factors.

Customer Experience 59

Customer Experience Analytic Tools Customer Feedback Feedback Software 59

Gainsight

FEBRUARY 12, 2019

We all know how it works…a fledgling SaaS company releases a minimally viable product and starts bringing on customers. Early customers help shape the direction of the product and before you know it, a Customer Success team is created. Or if you know a customer can take advantage of a feature, absolutely talk about it.

Research Software 45

Research Software User Testing Customer Experience Reporting Tools 45

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. But in general, a product marketing manager has to communicate a product's value to the market. My job is to take care of the users post-signup.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Research Software Product Marketing 98

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. But in general, a product marketing manager has to communicate a product's value to the market. My job is to take care of the users post-signup.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. But in general, a product marketing manager has to communicate a product's value to the market. My job is to take care of the users post-signup.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. But in general, a product marketing manager has to communicate a product's value to the market. My job is to take care of the users post-signup.

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Research Software Product Marketing 40

Gainsight

JULY 12, 2022

Customer success is the solution for those seeking to break through the constraints caused by the downward pressure of the economy. The discussion with Angie DeLaRosa was full of great ideas and insights that worked for NAVEX and can easily be put into practice in your customer success program and tech stack.

Data Visualization 59

Data Visualization Customer Experience Customer Feedback Customer Communications 59